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Network Solutions Consultant Resume

Carmel, NY

QUALIFICATIONS

Experienced and detail - oriented systems analyst with extensive experience of Windows, server & workstation hardware/software, LAN/WAN and Active Directory administration. Excels in thorough trouble-shooting and hands-on issue resolution. Excellent interpersonal and communication skills with a focus on customer support and satisfaction.

EXPERIENCE

Confidential, Network Solutions Consultant Carmel, NY

Mid-size architectural/engineering firm, a realty office, and a local medical practice

  • Analyze the technology requirements, research and provide advice on appropriate computer hardware/software selection. Facilitate on all purchases.
  • Active Directory implementations - responsible for configuration, performance tuning, and provision of remote access and support.
  • Provide PC hardware/software repair/rebuild services. Develop and implement strategies for network security and virus, spyware, adware protection, and for data redundancy/backup and disaster recovery.

Confidential, Principle Systems Engineer

  • Provide Active Directory enterprise administrator support for BI environment. Fulfill requests from regional sites for AD duties including permissions delegation, DNS updates, cross-site user migrations and other AD related tasks.
  • Responsible for vulnerability patching of all GSC supported systems including DC’s and Exchange Hub and Bridgehead servers.
  • Install and configure Trend Micro Anti-Virus products for GSC supported systems.
  • Install and configure Microsoft’s Internet Security & Acceleration (ISA) servers coupled with Websense for content filtering services.
  • Performed in-depth monitoring of the LAN/WAN via HP OpenView and WhatsUp. This also involved heavy usage of HP Service Desk for creating/tracking/solving trouble tickets.
  • Performed basic Tumbleweed EMF administration.

Confidential, PC/Network Solutions Consultant

In Field: Senior Technology Consultant for various clients:

  • Perform all aspects of PC hardware/software and Network Server hardware/software troubleshooting, repairs, configurations, diagnostics, upgrades, installations, and programming entirely at the client site.

On Site: for 2 area school districts:

  • Active Directory implementation including the basic design of group policies.
  • Oversee the imaging and deployment/replacement of over one third of the entire districts computer inventory that is on a 3 year desktop lifecycle.

Confidential,Purchase, NY

Senior Network Administrator

  • Responsible for enterprise wide data systems including the planning, design, and implementation of IT infrastructure throughout world wide operations.
  • Project managed IT initiatives and drove the infrastructure to achieve high availability while maintaining technology trends, security, and costs.
  • Developed strategic and tactical planning of technology and people resources necessary for successful completion of multiple large-scale projects including the migration and phase out of a Novell environment.
  • In accordance with my senior position, responsibilities included coverage of three other team members. This required administrative access levels and competence in Citrix MetaFrame, Tivoli Storage Manager, and Systems Management Server (SMS).
  • Configure and troubleshoot DNS, DHCP, and WINS strategies in local and wide area network environments.
  • Implemented and maintained data replication/synchronization functions for remote sites as a form of redundancy and disaster recovery.
  • Troubleshoot, diagnose and make tuning and operational changes to improve network performance.

Confidential, Inc. Norwalk, CT

Senior Technical Analyst

  • Responsible for all Data Center Server additions, modifications, configurations, troubleshooting, and operations. Data center servers currently contain a mixed/multiple platform environment of Windows 2000, NT 4.0, Novell Netware 4.11, and Windows 2000 Active Directory.
  • Responsible for all administration tasks encompassing NWAdmin, NT 4.0 Domain Admin, Win2000 Active Directory Domain Admin, MS Exchange Admin, SMS Admin, and Symantec System Center Admin.
  • Senior technical contact and liaison for all corporate initiatives.
  • Implemented virtual private network (VPN) access to enable remote administration and maintenance tasks from home via high speed internet connection.
  • Implemented an IT IIS Server that hosted the enterprise IT application software, documentation, and installation procedures. This server simplified technology for our customers in the ability to retrieve and install software applications and also presented comprehensive "heads-up" trouble shooting techniques.
  • Managed the infrastructure software and hardware for the corporate intranet web site.
  • Lead technical analyst for the corporate Active Directory implementation.
  • Research and advise on the purchase of all new server hardware/software, workstation hardware/software, and printers.

In Field: Network Engineer/Field Service Engineer for various clients

  • Perform all aspects of PC hardware/software and Network Server hardware/software troubleshooting, repairs, configurations, diagnostics, upgrades, installations, and programming entirely at the client site.
  • Provide end-user/client technical support/troubleshooting via long & short term consulting assignments as well as by phone & on-site service calls.
  • Research and document procedures for specialty projects involving FTP Dial-Up connections and TCP/IP intranet solutions on one particular long term consulting assignment. In addition, this assignment heavily involved a role of “Operations” entailing the on going process of PC hardware deployment and software migrations including Novell Netware 4.11 Printing Administration and HP JetAdmin Administration.
  • Repair and maintain network and non-networked microcomputer hardware and network operating system software at client sites.
  • Develop and maintain good relations with clients, vendors, and consultants.

Confidential, Armonk, NY

Senior Systems Technician/Manager

  • Build, Configure, & Test high performance personal computers & peripherals for a wide range of applications, from individual sales to full scale systems/network installations.
  • Install network cable - most commonly Ethernet Coax & 10Base-T.
  • Perform all aspects of hardware/software troubleshooting, repairs, configurations, diagnostics, upgrades, and programming. This includes building out Novell Local Area Networks of small scale (3-25 users).
  • Provide end-user/client technical support by phone & on-site service calls.
  • Perform preventative maintenance for all hardware/software & peripherals.
  • Maintain inventory control of in-house components such as CPU chips, Memory SIMMS, Hard Drives, etc.

Confidential, White Plains, NY

Systems Technician

  • Novell Netware 3.12 System Administrator.
  • Responsible for installation, configuration, and maintenance on 80 user network.
  • Coordinate pilot programs for new hardware and software before deployment to end users.
  • Responsible for all projects involving PC modem communications into and out of company. Also responsible for special projects involving importing foreign file formats and graphics.
  • Maintain automated records for computer hardware and software inventory as well as records of troubleshooting and problem resolution. Generate reports as required.
  • Maintain company wide application software library.
  • Train end users in all aspects of hardware and software operation.

SOFTWARE EXPERIENCE

Windows NT 3.51/4.0/2000/2 K3/XP, TCP/IP, LAN, WAN, VPN, AD, IIS, ISA, SMS, MS Terminal Server 2000/2003, HP OpenView, HP Service Desk, VMware Workstation & ESX Server, Trend Micro OSCE & TMCM, Tumbleweed EMF, Office XP/2003, Citrix Metaframe XP, Windows 9x/ME, Novell Netware 3.12 & 4.11, Hyena 6.3, Compaq Insight Manager, Symantec System Center, Symantec Ghost, Symantec LiveState Recovery, Symantec pcAnywhere 10.5, PeerSync 7.0, Compaq Proliant Servers, Dell PowerEdge Servers, and many other software application utility titles.

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