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Customer Support Engineer Resume

OBJECTIVE:To pursue a challenging and professionally satisfying career making full use of my professional ability, and satisfying the expectations of the organization.

.EXPERIENCE SUMMARY:

  • 6 years experience in IT - Server and Networking Administration.

Server Administration:

  • 4+ years experience in Installation and Maintenance of Oracle Sun Servers, Chassis, Storages & Backup Libraries.
  • 4+ years experience in Configuration of Load Balancer and Cluster.
  • 4+ years experience in Maintenance of HP Servers, Storages & Backup Libraries.
  • 5+ years experience in Installation and Maintenance of Windows 2003 & 2008 ADS, DNS & IIS Servers.
  • 4+ years of experience in Installation and Maintenance of Squid proxy Server.
  • 4+ years of experience in Installation and Maintenance of NMS, SMS, & DMS Servers.

Networking Administration:

  • 5+ years experience in Implementation & Design the LAN, WAN, WLAN topologies.
  • 5+ years experience in Configuration and Maintenance of CISCO Routers (29x and 39x series).
  • 5+ years experience in Configuration and Maintenance of CISCO PIX 515E & ASA 5505 Firewalls.
  • 5+ years experience in Configuration and Maintenance of CISCO Switches (Core 6500 series & 29x series managed and unmanaged Switches).
  • 5+ years experience in Configuration and Maintenance of VPN.
  • 5+ years experience in Configuration and Maintenance of Cisco LMS.
  • 5+ years experience in Configuration and Maintenance of DSL Router, Wi-Fi Routers and various Devices.
  • 5+ years experience in Configured Static Routing and Dynamic Routing (RIP, OSPF, IGRP, EIGRP), VLAN.

SKILL SET:

Server Skill Set:

  • Oracle Sun Servers (M4000, T5440, T3-1B, X6270, X4470 & Blade Chasis 6000)
  • HP-Unix Servers (rp7410, rx6600, rx2660, rx2620)
  • Linux Servers (Proxy Server)
  • ADS Server (Windows server 2003 & 2008)
  • NAS Server (windows2003 storage server)
  • Oracle Sun Library (SL48 & SL24)
  • HP Backup Library (MSL 5030)
  • Oracle Sun Storage (Storage 6580 & Pillar Axiom 600)
  • HP SAN Storage (EVA4100 & VA7410)

Networking Skill Set:

  • Firewall (Cisco ASA 5585 & Pix 515E)
  • Chassis Switch (Cisco 6513)
  • Routers (Cisco 29x & 39x series)
  • Managed Switches (Cisco 29x series)
  • Unmanaged Switch (Cisco, D-Link, Linksys, HCL)
  • Network Monitoring (Hp Open view NNM 9i, Cisco LMS)
  • LAN Technology (OFC Laying & Splicing, UTP Laying, Crimping & Croning, Design & Troubleshooting)
  • WAN Technology (MPLS, OSPF, BGP, RIP, IGRP, EIGRP)
  • WLAN Technology (Wavion, Prolink, Engenius, TPLink, AirGrid)
  • VPN & VLAN Implementation

OS Skill Set:

  • Solaris10,
  • HP-UX,
  • Linux,
  • Windows Server 2003 & 2008.

Software Skill Set

  • Oracle Secure Backup,
  • Open web mail,
  • Symantec Bright Mail security,
  • HP Data Protector 5 with MSL 5030 Tape Library,
  • Lotus notes,
  • Cisco LMS and NMS, SMS, DMS Monitoring tools (HP Open View).

CAREER PROFILE:

  • Working as a Customer support Engineer for Confidential
  • Worked as a Customer support Engineer for Confidential

Job Responsibilities

  • Installing and maintaining the Oracle Sun Servers Spark M4000 with Cluster.
  • Installing and maintaining the Oracle Sun Blade Servers T3-1B with Load Balancer.
  • Installing and maintaining the Oracle Sun Blade Servers X6270.
  • Installing and maintaining the Oracle Sun Servers X4470.
  • Installing and maintaining the Oracle Sun Blade Chassis 6000.
  • Installing and maintaining the Oracle Sun Storage 6580 and Arrays.
  • Installing and maintaining the Oracle Sun Storage Library SL48.
  • Maintaining the HP Servers rp7410, rx6600, rx2660, rx2620.
  • Maintaining the HP Storage EVA4100, HP SAN va7410.
  • Maintaining the HP storage Library MSL 5030.
  • Planning and implementing LAN
  • Configure and Maintaining Cisco 6513 Core Switch
  • Configure and Maintaining Cisco ACE Load Balancer
  • Configure and Maintaining Cisco 29x & 39x series Routers
  • Configure and Maintaining Cisco 29x series managed Switches
  • Configure and Maintaining Cisco unmanaged Switches
  • IP allocation for all Servers and Network devices
  • OS installation(Win 2000,2003,2008,XP,Linux,HP-UX,Solaris)
  • Cabling and its Limitations and NIC card configuration
  • Network Installing, Sharing and Mapping Resources
  • Network Printer Configuration
  • IOS up gradation for Routers & Switches of the branch
  • Supporting for Leased Line, ISDN, MPLS
  • Maintaining of whole LAN & WAN connectivity
  • Active Directory and Domain Configuration
  • Installation, Configuration & Maintenance of Lotus notes 6.5 servers and assisting Lotus Notes 6.5 Mapping client users.
  • Configuring CISCO VPN connectivity
  • DHCP, NIS, NFS, HTTP configurations on Linux server
  • Backup the data from server
  • Proxy setting configuration

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