CAREER OBJECTIVE:

• Experience in deploying, and troubleshooting numerous heterogeneous data and voice networks. Advanced level working knowledge in Cisco and Juniper software, Hardware architecture, Juniper M/T/MX/E/EX/SRX and Cisco CRS, ASR, GSR, 76K, 65K, 29k, 34k, 37k, 38K, 45K products.
• Quick learner, adaptable and an effective team leader with strong communication skills. Individual, who takes initiatives, set goals and works in a planned and focused manner Strong Analytical and troubleshooting skills

JOB EXPERIENCE: Confidential

Lead Resident Engineer

• Troubleshoot equipment and network problems and to open and track JTAC cases through to problem resolution on pre and post production issues.
• Raise equipment Return Material Authorizations (RMA’s) and to track these through to problem resolution
• Produce a written summary report of the status of Design projects, equipment and network problems on a regular basis to the Customer
• Writing/Implementing technical documentation such MOP,NIP,LLD,HLDs,Scripts for new projects as well for ongoing issues.
• Managing a Team of Network Resident Engineer for the ongoing/upcoming projects, Maintenance windows,Reporting.
• Hold design and information gathering workshops with the Customer to understand the Customer’s existing network design and technical requirements of new network designs.
• Understand the Customer’s organizational structure and become familiar with the Customer’s network implementation and support processes and procedures to help in designing a network that is available and sustainable.
• Carry out testing of new Designs, features, and functionality as required by the Customer in a laboratory environment and to help develop plans to implement and verify that they are operating correctly in the live network
• Test patches and fixes to operating software and to ensure that they are implemented and functioning correctly in the pre - production test network and then live network as implementation plans dictate.
• Hold technology workshops with the Customer to discuss equipment and network problems, and to provide case status updates, including the reasons for any problems encountered and the workarounds and/or solutions that are being tried
• Train the Customer’s design, implementation and support personnel to configure and operate the Confidential products
• Support design and planning of Juniper M, MX, T, and EX, QFX network routing products and associated solutions within the Customer infrastructure
• Support ongoing efforts in defining best practice policies for Juniper product applications used by Customer
• To peer with other employees performing similar Resident Engineering roles where lessons learned may help minimize risk associated with major network upgrades or changes in the network.

Confidential

Network Architect

• Provide highly skilled technical assistance in completing complex network planning, engineering and architectural including building detailed network design (HLD,LLD,NIPs,NRFU,SOP,POC documents )
• Supervision of LAN/WAN and IP/MPLS service implementation including installations, testing and handover acceptance for new implementation.
• Provide senior technical leadership role with assigned client organization to review new installations and changes to service and infrastructures, ensuring that a holistic network perspective is taken into consideration with respect to standard, practices, technology, vendors and solutions.
• Analyzing network configurations for clients
• Assisting with network inventory tracking and management to support the network
• Testing Cisco/ Confidential product features and functionality
• Providing regular updates on work in progress and current issues
• Providing formal/informal technical and product workshops
• Troubleshooting the network and supporting operations for assigned clients
• Developing network and equipment operating procedures
• Evaluating technical specifications for interoperability
• Assisting in the ongoing definition of Key Performance Indicators (KPIs) for the network and services

Confidential  

Resident Engineer 

• Currently working as advanced service resident engineer for a largest service provider in Middle East.
• Provide consultancy for Service Provider Internet Gateways, Broadband, Core, Edge, and Mobile networks consist of MX series, T series, M series, E series and EX series.
• Possesses Advanced level working knowledge of MPLS l2/l3 vpn, Inter AS vpn, bgp/isis/ospf/ldp/rsvp, cos/qos, L1 and L2 protocols, Junos sw/hw architecture, Juniper M/T/MX product.
• Hold design and information gathering workshops with the Customer to understand the Customer’s existing network design and technical requirements of new network designs.
• Understand the Customer’s organizational structure and become familiar with the Customer’s network implementation and support processes and procedures to help in designing a network that is available and sustainable.
• Junos realease (11.2R5 and 12.2R3) certification testing in order to proactively identify SW/HW bugs that might be potential to customer network.
• Making physical test lab setup for the required hardware and software.
• Writing the testing document for customer with Pre and post test plan and performance reports.
• Carry out testing of new Designs, features, and functionality as required by the Customer in a laboratory environment and to help develop plans to implement and verify that they are operating correctly in the live network
• Test patches and fixes to operating software and to ensure that they are implemented and functioning correctly in the pre-production test network and then live network as implementation plans dictate.
• Troubleshoot equipment and network problems and to open and track JTAC cases through to problem resolution on pre and post production issues.
• Produce a written summary report of the status of Design projects, equipment and network problems on a regular basis to the Customer
• Hold technology workshops with the Customer to discuss equipment and network problems, and to provide case status updates, including the reasons for any problems encountered and the workarounds and/or solutions that are being tried
• Train the Customer’s design, implementation and support personnel to configure and operate the Confidential products
• Assist the Customer to develop Network Operating and Equipment Operating Procedures
• Support design and planning of Juniper M, MX, and E Series network routing products and associated solutions within the Customer infrastructure
• Support ongoing efforts in defining best practice policies for Juniper product applications used by Customer
• To peer with other employees performing similar Resident Engineering roles where lessons learned may help minimize risk associated with major network upgrades or changes in the network.

Confidential

Team Lead Internet Core

• Internet traffic engineering of backbone internet links, peering analysis and AS path analysis. (a 24x7 task). It includes hands on devices Cisco GSR, 7600, 4900, 3700 series devices.
• Analysis of most difficult & escalated cases of enterprise and VVIP customers for business applications and VPNs. It includes knowledge MPLS, BGP, OSPF, Layer 2 protocols, Internet traffic engineering through BGP.
• Supporting on BRAS issue for Bit-stream project which includes New configuration of L2TP tunnel, Profile, Integration with AAA, DNS and Troubleshooting of PPP,PPPOE and L2TP tunnels issue on Juniper E320.
• Supporting end to testing of FNL project which includes troubleshooting of MPLS VPNS, VLANS, BRAS.
• Supporting Juniper MX960 at service level for Multicast, MPLS,BGP and OSPF issues.
• Caching & DPI, operation, performance along with DNS analysis & reports. It includes hands on Cisco SCE 8K, Bluecoat and Net sweeper devices
• Interfacing with vendors like Cisco, Juniper, Bluecoat, Sand vine, BRAS Arbor and Foundry.
• Keep mapping the capacity, raise the flag, generate analysis reports and carry out the planned capacity upgrade.
• Broadband customer internet throughput and online gaming analysis for latency.
• Active engagement for new projects for design (HLD/LLD) discussion, POC sessions and ATP of POPs/POIs.
• Planned Software upgrades and Internet STM1/4 link troubleshooting
• Disaster recovery exercises to measure the convergence of the setup.
• MPLS VPN implementations and infrastructure migrations.

Confidential

Core Engineer

• Responsible for complete Network Audit (Physical and Configuration) for IP/MPLS network based on Cisco Core Routers/Switches 12816,7613, 7609,7606,3750,3550,3560,6513,6509 and metro 10720 deployed in 22 cities across Pakistan.
• Configuration of LT2Pv3 tunnels and MPLS layer 2/3 VPNs (Our team has so far provisioned 7500+ VPNs for Confidential ). I was involved in all the troubleshooting of L2/L3 VPNs issues which includes the MTU and other tunnel issues
• To monitor Internet traffic on 4 Internet Gateways with more than 3.2Gbps of internet bandwidth from upstream providers and suggest new BGP polices to optimize the use of bandwidth.
• Being a part of the O&M team of service provider we have to design and troubleshoot all the nodes involve in ISP environment like ASA, INT GW, Cisco Access registrar, Cisco Network Registrar, Prepaid Nodes, Intelligent service selection GW, WIE etc.
• To assist in the issues relating to the Data Center e.g. ASA, Cisco Work LMS, CAR, CNR,SSG,SESM,WAE, MWAM
• Routing Protocols (MBGP, BGP, IS-IS, OSPF, EIGRP, IGRP, RIP) MPLS (RSVP & LDP, Traffic Engineering)
• Redundancy Protocols (VRRP, HSRP, ESRP & NSRP)
• coordinate with Huawei DWDM team for SDH/SONET related transmission issues
• Coordinate and liaison with CISCO experts and TAC support
• Involved in Design/Integration of WIMAX products (CPE-600i) with other third party vendors including Cisco, Saegam, NEC etc.

Confidential

Technical Support Executive

• To provide MPLS level-1 support to rectify the L2,L3 VPNs .
• Management of the corporate client technical issues regarding network and equipments
• On call resolution of corporate client complaints using network management system.
• Synchronization with all concerned teams like Operations & Management, Field Engineers, Compliant Management, Fiber Equipment Team and Confidential .
• Implement, monitor and report on performance and problem resolution.
• Monitoring of whole network of Confidential using onboard screens, systems & software’s.