SUMMARY:

• I am a competent IT professional with 20 years of experience in various IT support roles. Most recently administered identity and security access globally for all users across entire enterprise. Prior roles included Senior Systems Administration, Help Desk leadership, relationship management and user training. Self - Motivated ‚ Detail oriented ‚ Quick learner ‚ Analytical ‚ Change Management. Seeking a remote virtual opportunity in identity access management.
• Identity and Access Management
• Excellent problem-solving abilities
• Implementations and Migrations
• ADFS/WS-Trust/WS-Federation
• Active Directory
• Microsoft Identity Manager
• Incident Management
• SSO
• Trainer
• Agile learner
• Analytical and critical thinker
• Exceptional troubleshooter

PROFESSIONAL EXPERIENCE:

Confidential

Temporary Senior Systems Administrator, Cloud Operations

• I held a temporary remote position generalizing in cloud based data migration tasks including tier 3 identity access and management support issues such as single sign on (SSO) and multifactor authentication.
• Assisted Professional Services team with customers’ pre and post sales inquiries/implementations pertaining to identity and access management solutions.
• Configured and implemented single sign on (SSO) using SAML authentication with ADFS or LDAP. Configured and assigned public and private key to infrastructures.
• Processed escalations, project planning, and architecture solutions for the future and creation of change management documentation and process and procedure for use by our Tier 1 and Tier 2 teams.
• Involved in a Data center Migration project consisting of 230 customers. Moved databases across different locations.
• Backup, restored and migrated databases on staging, development and production servers. This included ITAR.
• Performed Splunk query searches to better manage SQL databases, logins, linked servers and agent jobs.
• Conducted server provisioning and decommissioning in a windows cluster data center.
• Generated Orchestrator tool PowerShell scripts for server and tenant additions and updates.
• Deployment of server and tenant patching across different locations, including ITAR customers.
• Used SQL Server Management Studio to deploy SQL Server scripts on stored procedure and table changes to dev, stage and production environments.
• Used SSIS package to execute SQL scripts to integrate databases.
• Used DB Generator tool to generate customer specific scripts.
• Followed change control process in taking down load balance servers for updates to web servers.
• Troubleshoot cases reported by internal departments involving the Learning Management Software (LMS) application's configuration/jobs/performance, FTP, server performance.
• Support of Internet Information Services Manager and databases.
• Responded to data center monitoring alerts for downed system services, disk space availability, critical server resources, failed system jobs.
• Case/incident management (respond to and resolve per Service Level Agreement based upon ITIL Foundations).
• Optimized system availability and capacity, security, system performance and operational efficiency.
• Followed change control process for all stage and production environment changes.
• Worked on customer cases for deploying scripts/ creating jobs / packages.
• Process streamlining, process creation, and teamwork along with administration of cloud infrastructure.
• Administered SharePoint 2015/2016 and legacy farm, web applications, site collections and service applications.
• Configured SharePoint Social sites for customers. Utilized Office 365 applications and services.
• Participated in after-hours during “go-live” dates and on an as-needed basis . A part of 24x7 on call rotation.

Confidential

Systems Administration & Support Specialist

• Worked with eLearning product offerings and services using the latest learning technologies and tools.
• Assisted with fulfillment of eLearning product orders and Statement of Work (SOW).
• Configured, troubleshoot, and maintained SSO/Federation integration Tools between customers’ Active Directory (AD)/OKTA third party vendor and GLS Learning Management System (LMS) application, in a Azure cloud infrastructure, utilizing ADFS, LDAP, or SAML. Installed public and private keys.
• Maintained and upgraded SSO-related ADFS server infrastructure, including relying party trust.
• Setup new claims provider trusts with designated federation metadata URL and token and encryption signing certificates for customers.
• Implemented customers’ custom configuration requests with deployments to tenant databases.
• Provided alternate strategies/solutions in scope of current platform feature set.
• Evaluated issues deeply enough to clarify or even specify action for development or management teams.
• Answered questions from other team areas concerning platform capabilities.
• Provided alternate strategies for customers and sales staff. Work with customers in a post-sales, getting-started support role.
• Knowledge and experience with Microsoft Team Foundation Server for version control and project management.
• Proficient at clarifying and documenting issues and processes.
• Worked with development staff to document issues, document proposed fixes/changes/functionality, and testing fixes/new functionality.
• Proficient in writing SQL queries.

Confidential

Desktop Support Analyst

• Highly likeable global team player and quick and efficient problem solving skills in a remote position.
• Global team lead and trainer to five team members for six years.
• Provided Windows and Exchange server administration and ensure network infrastructure is up and running using SolarWinds Monitoring Tool for health and performance. Performed optimization of system operation and resource utilization, and perform system capacity analysis and planning.
• Maintained ADFS for employees’ and external customers access and authentication using single sign-on (SSO) to gain access to mysonicall.com.
• Assisted with integration of Confidential LDAP using WS-Federation and WS-Trust.
• Configured and managed Password Reminder Pro enforcement for employees’ password management allocation.
• Understanding and proficient with Role Based Access Control, SOD, regulatory compliance SOX.
• Microsoft Active Directory and Citrix Receiver administration for add/remove/update user access control and service accounts.
• Salesforce.com administration within a software as a service (SaaS) platform using Active Directory for SSO (Single Sign-On) authentication solution.
• Collaborated with users and vendors to evaluate software and hardware products as a ‘try and buy’ program.
• LAN/WAN/VPN/DNS administration. Configured virtual private network tunnels for remote employees and sites.
• Familiar with SAN and HBA in data centers consisting of Confidential PowerEdge blade servers.
• SFTP using Serv-U administration; setup access to FTP servers; Distributed File System administration.
• VMware, vWorkspace VDI and Hyper-V for data center servers connections and consoling into Cisco Router.
• Microsoft System Center Configuration Manager (SCCM) and WSUS to push updates to servers and clients.
• Knowledge of and familiar with Microsoft Migration Planning Process.
• Used Group policy and Windows server IIS.
• Particpated with creating new and revising existing processes and policies documentation.
• LiveOps On-Demand Contact Center Administration.
• Used Salesforce.com, ServiceNow and ITSM ticketing systems.
• SharePoint Farm Administration and development of web parts, sites, pages, knowledge of SQL database, familiar with writing SQL queries, familiar with windows powershell.
• Configured and installed SSL self-signed site certificates.
• Lync Server administration. Configured Lync for server and client use.
• Followed the Systems Development Life Cycle (SDLC) using the Agile methodology for all new hardware and software projects.
• Knowledge of RSA SecurID Management and self-service console. Administered the SonicWALL email security appliance spam management interface in a cloud infrastructure.
• Main firewall administration including setting up a web proxy, configuring satellite office VPN’s and wireless access points.
• Collaborated with business units to implement web content using meta-data for OOP using Restful services using Web Services Description Language (WSDL) for XML, HTML, CSS and JavaScript, maintain revisions and publishing of content for corporate intranet SharePoint site.
• Achieved a global decrease of company’s technology and shipping costs using Web Ex remote service for software issues and solutions and decreased the help desk call volume by implementing and maintaining Password Pro.