TECHNICAL SKILLS:

Microsoft Office: Mac and PC, Type 60 WPM

Deadline: driven, punctual, quick learner

Network and Security Management: Fax Machine, Copy Machine, Email, Filing/Sorting, Data entry, Remedy Ticketing Software

ArcSight Express Console: NIDS (1 year), Putty, Snorby, DomainTools, mxtoolbox, LAN set - up/configuration, Ops Console Dashboard

CCURE: Physical event monitoring

CMS: Content Management System

CDN: Content Delivery Network

VDS: Dashboard, HTML/XHTML,CSS

PROFESSIONAL EXPERIENCE:

Office Manager/Administrative Assistant

Confidential

Responsibilities:

• Managed and maintained all schedules.
• Sales/sign new prospective students.
• Answered phone calls and e-mails.
• Collected monthly tuition and sales from products.
• Provided support to teachers.
• Created and published newsletters, brochures and pamphlets.
• Took care of students and teacher’s needs.
• Basic office duties and functions.
• Cleaned.

Environmental Engineer/Video Lab Triage

Confidential

• Test break/fix and implement teams to do the same. Liason between IT, Engineering and Post-Launch-Support.
• Use tools to test newly launched STB software.
• Research issues from previous releases to implement in new release testing. Research Motorola and PACE set-top-box configuration.

NOC Specialist/Universal Customer Care

Confidential

• Monitor network and any audio/video issues or outages. Triage issues/tickets to appropriate parties.
• Answer phones from customers and inquiries. Sign up new customers/testers.

Medicare Claims Processing Specialist

Confidential

• Answer phones, answer questions. General office administration. Sorting and data entry.
• Process Medicare reporting for insurance companies. Document analysis. Medicare compliance.
• Microsoft Office suite and database/Incident Management System.

Video Systems Engineer Contractor

Confidential, Broomfield, CO

• Support: acquisition, encoding, transport and delivery. 
• Survey multiple video systems across multiple geographic areas. 
• Use logical trouble shooting processed and implement documented break/fix actions. 
• Remotely test, analyze, troubleshoot and maintain/implement video services applications, CDN, VOD, SDV and Broadcast services. Utilize multiple networks to ingest, encode, transcode, analyze.
• Technical point of escalation for video events. Supports operational efficiencies and network performance improvements through proactive surveillance and remote break-fix actions. 

Digital Media Technician II

Confidential, Boulder, CO

• Receive and process media and metadata from content providers.
• Verify that media follow current Cable Labs Specifications. Utilize multiple networks to ingest, encode, transcode, analyze and manipulate content.
• Verify media and metadata are error-free. Prepare xmls, planners, and content (jpg’s, mpg’s and bmp’s) for delivery. Document operational procedures; improve/implement processes by creating process documents.
• Contribute to new non-linear products and their support products as they are developed, as well as predict how each product will impact/alter/enhance the current non-linear operations model.
• Conduct informal training with staff as required on new products or client processes. Quality control content

Security Technician

Confidential, Broomfield, CO

• Used ArcSight Express Console to monitor and manage security issues. (1 year experience)
• Mitigate DOS & DDOS attacks by preforming null routes. Set up snoop filters to monitor activity.
• NetFlow analysis and ticketing using the Ops Console Dashboard.
• Ticket and complete FCR’s (Firewall Change Requests) for numerous customers. Enquire status of VPN tunnels and troubleshoot as necessary.
• Preform SEP scans on personal computers. Send updates to PC and inform IT department.
• Correlate events including statistical anomalies, associating IDS event with vulnerabilities and ticketing ‘first time’ events. Monitor user activity events such as NetFlow, IDS detection, firewall log activity, file access, system error and login failure. SafeNet Cryptocard token support. Update operations processes on the Wiki.

VOD Technician III

Confidential, Centennial, CO

• Receive and process media and metadata from content providers.
• Verify delivery of assets to CDN, monitor the distribution network, and reconcile discrepancies within the system. Request for transcode and encoding of digibeta tapes. Verify that media follow current Cable Labs Specifications. Utilize multiple networks to ingest, encode and manipulate content. Verify media and metadata are error-free. Work with content provider to resolve issues. Prepare xml, planners, and content (jpg’s, mpg’s and bmp’s) for delivery. Document new operational procedures; improve/implement processes by creating process documents.
• Contribute to new non-linear products and their support products as they are developed.
• Conduct informal training with staff as required on new products or client processes.
• Utilize VDS Dashboard, AIMS, Gauntlet, Express Lane, Remedy software to improve efficiency. Aid in updates to future expansions of software.

Temporary Claims Administration Technician

Confidential, Greenwood Village, CO

• Acted as liaison between policy holders and adjusters.
• Processed over 20 claims each day.
• Entered and retrieved claims data for hundreds of claims.
• Studied for INS certification tests.

Pay-Per-View Operations Coordinator

Confidential, Englewood, CO

• Increased Internet Protocol Video on Demand Movie content by 120%. Improved scheduling process by reallocation of duties and timelines.
• Exercised creative skills and internet research to select movie recommendations, poster art and set-top box application design to attract and inform the customer of various products.
• Entered data into xml creation software and administered and entered inventory through complex database.