PCÂ System Specialist Resume

SKILL HIGHLIGHTS

Outstanding Customer Service
Assist Telework users wif network access, drive mapping, and printer access.
Experienced in locating user profiles, printers, scanners, and other objects wifin Active Directory Hardware Support
Assist Telework users wif network access, drive mapping, and printer access.
Utilize Remedy ticketing system to track/route problems or requests and document solutions.
Install Central Processing units, (CPUs) networking, and Research
Detailed and precise recordkeeping
Team work
Team leading
Acute problem solving
Appropriately prioritize challenges
Cellular System setup
Inventory Control
Data Entry
Microsoft Office Suite
Microsoft Exchange
Receiving and Distribution
Hardware Analyst
VPN
Eager to Learn

PROFESSIONAL EXPERIENCE;

Confidential

PC System Specialist

Responsibilities:

Outstanding customer service
Installation of CPU hardware and software
Responsible for granting and revocation of network access
Assist network users wif drive mapping and printer access
Perform password resets, extend accounts, and disable accounts
Troubleshoot and resolve end user issues, such as hardware and software failures.
Research - in any area needed pertaining to current project
Walk users through installing local and network devices such as printers on workstations as needed.
Assist Telework users wif network access, drive mapping, and printer access.
Work collectively wif various Action Offices wif account creation/termination
Respond to technical issues by phone or email, remotely access users’ desktop and troubleshoot/ resolve software/ login issues.
Recommend and ensure compliance wif policies, procedures, and standards.
Knowledgeable and experienced in managing a customer-focused operation.
Provide a higher level of technical service to increase first call resolution and customer satisfaction

Confidential, Bethesda, MD

Laboratory Animal Technician

Responsibilities:

Outstanding customer service assisting Investigators wif technical issues and wif analytical issues
Timely email response
Exclusively requested among fellow technicians to assist investigators in teh performance of a variety of technical procedures
Guidance and training of animal room caretakers
Daily health surveillance of animal rooms and study animals: observe for signs of illness, injury, social instability
Administration of medication/analgesics, supplemental diets and additional enrichment to aide in animal well-being
Safety and Sanitation Assurance: cleaning, sanitation and sterilization of laboratory and surgical equipment
Execution of blood collection, fecal and urine specimen collection, inoculations and immunizations
Provided thorough post-surgical and injection site monitoring and documentation
Assisted investigative staff and Facility Vet in measurement of study-related tumors and assessment of Column E animals
Animal euthanasia in accordance of AVMA guidelines
Performance of daily animal health surveillance checks and reporting abnormalities to facility veterinarian and technical staff
Maintenance of breeding colonies utilizing complex breeding schemes
Data entry
Weaning and sexing of weanlings, provided supportive care as needed

Confidential, Rockville, MD

Assistant Manager

Responsibilities: