SUMMARY:

• Performed Siebel Administration responsibility in full end to end implementation for Confidential.
• Successfully performed Siebel Upgrade assignment as Technical Lead with following client Confidential.
• Successfully Implemented Siebel High Availability Environment infrastructure implementation with Confidential.
• Well verse with basic installation of Oracle database server for Siebel and well versed with Database administration(DBA) activity required for Siebel like Creating instance, Configuring instance as per Siebel requirement for performance, Backup of database server, Import dump (.dmp) files into existing database.
• Well verse with Basic AIX and UNIX command
• Involved in many client engagement, presentation, Proposal Complexity and man/day estimation and fixed/T&M bidding.
• Developed Siebel Admin Automation tool, upgrade assessment tool, script documenter and best practice analyzer tool for Hex aware Center of excellence.
• Excellent written and verbal communication skills and the ability to perform independently as well as in team environments.

TECHNICAL SKILLS:

Siebel Modules: Siebel Sales,Siebel call Center,Siebel Financial Services,ePharma,Siebel UniversalCustomer Master (UCM)Siebel Automobile

Data Base: Oracle 9i,10g,11i,MS SQL server 2005/2008

Operating System: Windows 2003/2008 Server Enterprise Edition,AIX,Windows Vista,Windows 95/98/2000/XP

Languages: WSDL,XML,PL/SQL,VB .net,AIX

PROFESSIONAL EXPERIENCE:

Siebel Administrator

Confidential, San Jose, CA

• Planning and Setting up Development, QA Siebel environment along with Oracle Enterprise Data Quality server installation
• Creation and Monitoring of Siebel Setup/Environment
• Job Administration (running Jobs for EIM, Workflow Process Batch Manager, Batch Assignment and so on)
• Proactively Identifying the issues (specially related to performance) and providing the necessary solutions.
• Creating detail documentation for both Siebel environment and Oracle Enterprise Data Quality environment installation setup.
• Performing Patch Upgrade from 8.1.1.11 to 8.1.1.15.7
• Installation of OEDQ Sever and successfully integrating OEDQ with Siebel UCM and Installation of Locate address verification
• Performing UCM Administration Activity - System registration, Setting Privileged, Setting Survivorship rules, Configuring Siebel Data Quality Cleansing and Siebel Data Matching for Siebel UCM.
• Responsible to perform Code Migration across environment .
• Responsible to maintain deployment sheet which include NON-SRF changes that need to be migrated during code migration.
• Provide daily Siebel admin Support for development team
• Post Deployment Production Support

Siebel Upgrade and Administrator Lead

Confidential, San Jose, CA

• Performed Siebel Application IRM Upgrade Tasks for upgrading Siebel application from Siebel 8.1.1.3 to Siebel 8.1.1.11.14 on Dev and test, UAT and Production Environment
• Implementing Code version control
• Responsible to perform Code Migration across environment .
• Responsible to maintain deployment sheet which include NON-SRF changes that need to be migrated during code migration.
• Prepared Production Upgrade Plan
• Provide daily Siebel admin Support for development team
• Post Upgrade Production Support

Siebel Upgrade Lead

Confidential, San Jose, CA

• Performed Siebel Application Upgrade Tasks for Siebel application upgrade from 7.8 to Siebel 8.1.1.11 on Dev and Test environment
• Prepared Production cutover Siebel Upgrade Plan and documented entire Upgrade process
• Planning and Setting up Development, Test, SIT, Production Siebel environments.
• Production Support and Performing Patch IRM Upgrade from 8.1.1.4 to 8.1.1.7
• Installation of IIR Sever and successfully integrating IIR with Siebel UCM.
• Performing UCM Administration Activity-System registration, Setting Privileged, Setting Survivorship rules, Configuring Siebel Data Quality Cleansing and Siebel Data Matching for Siebel UCM.

Siebel Administration

Confidential, San Jose, CA

• Siebel High Availability Infrastructure Build design planning and implementation.
• Setting up Siebel Native Load balancing, setting up Secure Application setup using HTTPS at Web Server Tier level.
• Worked on finalizing Disaster Recovery strategy for SafeNet’s case based on their business requirements.
• Planning and executing Siebel Application Version Upgrade Tasks from Siebel 7.8 to Siebel 8.1.1 version. It was Asia Largest Upgrade in term of number of Environments, Siebel Infrastructure, language deployed and database size.
• Server Components Monitoring
• Integration configuration of SMS, LDAP, SAP, Email.
• Keeping track of Memory usage and Disc utilization.
• Providing 24x7 technical support for production environment.

Senior Software Engineer

Confidential

• Responsible for Coordinating and leading offshore team with the onsite Team. Responsible for delivering all offshore Support and request fixes and issue within agreed SLA
• Implementing Siebel 7.8 on Mobile Application through Web services using Siebel EAI.
• Production Support, monitoring and Siebel Administration for all environment along with first Siebel Upgrade Assignment. Created Automation Tools for Siebel administration Activity