Defect Management / Tech Support Resume Abilene, TX - Hire IT People

SUMMARY:

Seeking an Information Technology position in an environment that will utilize the skills, training, and experience acquired over the years to make a significant contribution to your organization's goals and objectives.
UNIX / Linux has been a passion of mine for over 15 years and I continue to stay current with the latest trends and developments in regards to the operating system.
I constantly experiment with said trends and developments on my personal Linux servers.
Additionally, I have a decade of applying such techniques to enterprise level administration of the UNIX / Linux operating system.

TECHNICAL SKILLS:

Operating Systems: Windows 3.x through Windows Server 2008/Windows 10, Linux (All major Debian based, RPM based and Self complied systems - Gentoo / Arch), UNIX (HP-UX, AIX and Solaris), DOS, Novell NetWare 5.X, Android Development Environments

Scripting: UNIX / Linux Shell Scripting, PL/SQL, Windows Batch Scripting, Perl, HTML

Database: Oracle, MySQL, MS SQL, SQLite

Network/Web: TCP/IP, DNS, Transparent Proxy, Citrix, Iptables/Netfilter, Apache, Samba, Active Directory, nfs, Squid, IIS, Tomcat, SNMP, MRTG / Cacti, various FTP servers, postfix / sendmail / Qmail / vpopmail, Weblogic, ntpd

Remote Administration: VNC, ssh, telnet, Windows Terminal Services, Citrix CMC, WebMin

Application Management Software: HP ALM, HP Quality Center

Office Productivity: Microsoft Office 97-2016, OpenOffice and LibreOffice

Miscellaneous Software: Tivoli Workload Scheduler / Backup, Veritas Backup Exec, VMWare, VirtualBox, Windows Virtual PC, Photoshop, Dreamweaver, FrontPage, Dan's Guardian, CMS/CRM systems, IPCop, phpwebsite, Norton Antivirus Corporate, Ghost, various security/encryption packages and many software applications for fun, experience and evaluation

Wiring: Category 5 and Fiber Optics

PROFESSIONAL EXPERIENCE:

Confidential, Abilene, TX

Defect Management / Tech Support

Responsibilities:

Support Test and development teams in tracking and managing defects
Actively monitor defect status and trends and drive defects to resolution
Organize and facilitate defect triage meetings
Collect defect data/metrics, create reports and analysis
Work with cross-functional teams to triage and escalate defects
Perform root-cause analysis and identify improvements to the Defect Management process
Writing and presenting training on new functionality, processes and tools
Training and mentoring of new employees
Providing status and path forward for critical defects on daily Defect Management status calls / Burndown calls
Rapid Assessment Team - Manage multiple defect investigations at a time and provide solutions and a path forward for team members on their investigations in order to meet the customers SLA
Tool creation using UNIX/Linux shell scripting and Oracle
Maintain and build Database Security and Reference tables for Mobility Testing
Maintain Network and Switch Control for testing environments
Strong knowledge of Confidential / AT&T Products and Applications

Confidential, Abilene, TX

CBNTO Tech Support

Responsibilities:

Build / Maintain 100+ testing environments in an Enterprise setting
Maintain Switch Control testing environments - UNIX / Weblogic
Maintain Oracle Databases
Maintain UNIX environments
Maintain user security profiles
Code push - Bring in new dev code and verify systems are still functional
24/7 Onshore and Offshore Support of Testing Environments
Troubleshooting environment issues
UNIX Shell Scripting
Oracle PL/SQL Scripting
Tool creation
Billing Support

Confidential, Abilene, TX

Service Desk Coordinator

Responsibilities:

Server Administration (Windows, Linux/UNIX and Citrix)
SQL Administration (MS SQL)
Network Administration
PC Troubleshooting
Service Desk
Develop Service Desk Tools

Confidential, Abilene, TX

Computer/Network Technician

Responsibilities:

Server Administration (Windows, Linux and Citrix)
PC / Network Troubleshooting
Custom Build Workstations / Servers
Web Design
Data / Voice Wiring

We provide IT Staff Augmentation Services!

Defect Management / Tech Support Resume

Abilene, TX

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