OBJECTIVE:

To provide effective services with empathy, humility and professionalism, focusing on improving customer experience, promoting innovative teamwork, evolve with new technology and with an "out of the box" thinking methodology, providing a solid infrastructure that integrates seamlessly and aligned to the business, striving with passion, loyalty, perseverance, commitment, endeavor, dedication and training.

SUMMARY:

• Proficient hands - on experience in design, architecture and management over all IT infrastructure life cycle ranging from start-ups, implementations, integration, upgrades, migrations takeovers etc.
• Infrastructure proficient (LAN, WAN, WLAN, Firewalls, Access Controls, Video Surveillance, Voice and Wireless), former MCP, proficient in protocols, servers, computer, printers, gateways and diversified peripherals, very proficient in software and operating system, expert in telecommunications, structured cabling included by not limited to fiber and copper connectivity, data centers (ups, power, backup alternate power, cooling, grounding and other related areas).
• Project management methodology, self-starter, self-taught, analytical and disciplined personality, meticulous and accurate thinker with an innate dynamism for solving problems, with direct, logical, precise and systematic approach to accomplish the objectives, I look for perfection, challenges, I'm intense, impatient, perseverant and demanding.
• Extensive experience in a diverse business experience such like services, industrial manufacturing, business administration, commercial/retail, accounting/finance, accounts payable, payroll, planning and production control, customs experience among others, 95%+ bilingual English/Spanish and a multi-cultural personality.

TECHNICAL SKILLS:

IT Due Diligence: Buying a new company, Objective and Process, Focus, Risk Assessments, Request List, On-Site Review, Data Collection, Reports.

Helpdesk (End User Services): Event, Incident, Problem, Request and Access Management, assignment, escalation and provide support on level 2 and 3 tickets for end users and technical personnel, conduct customer services and negotiation that provide win-win situations.

Manufacturing Facilities Start-ups/Acquisitions: Design, plan and implement Small, Medium or large Data Centers and all related infrastructure for operations startup's - mergers - acquisitions of offices, manufacturing facilities including all aspects until end users are fully functional and working.

Networking and Routing: Cisco Catalyst Series of Switches, Cisco Small Business Line of Switches, Cisco Routers, Cisco, Aerohive, Ubiquiti, SonicPoints, Linksys, D-Link, Netgear, AP’s. - Dell PowerConnect Switches. - HP 2920, 5400 switches. - D-Link Managed Small Business Line of Switches. - Netgear Managed Small Business Line of Switches. - ZyXEL Switches - Networking Configuration Port Security, Ether-Channels, Link Aggregation Control Protocol, Trunking Ports, Access Control Lists, QoS. - Routing and protocols; BGP, OSPF, EIGRP, RIP, SMTP, SNMP, SIP, SSH, LDAP, NTP, FTP, IMAP, RTP, RTSP, GRE Tunnels, QoS, Microsoft Active Directory and Novell eDirectory Services, DHCP, DNS, Global DNS, etc.

Wire Area Network (WAN): E1, T1, E3, DS1, MPLS, Frame Relay, Metro-E, EVPN, MLPPP, GRE, and Point to Point Links. - Time-Division Multiplexing using - Equipment brands Cisco, RAD, NewBridge, Nortel, Alcatel-Lucent. - SIP Trunking, DID's, Hunting Groups, Calls Routing, Alternate Route Selections, Account Codes.

Analog, Digital, VoIP and Unified Communications: Design, install and configure and manage a diverse portfolio of system such as - ShoreTel VoIP Phone System and Voicemail. - Fonality Cloud Base VoIP Phone system and Voicemail. - Avaya IP Office Hybrid System and Audix Voicemail. - Avaya Definity Hybrid Phone System and Audix Voicemail. - Nortel Option 11 Digital Phone System and Meridian Voicemail. - Mitel SX-2000 Series Digital Phone with Octel Voicemail.

Security and Cyber-Security: Checkpoint UTM Software and Hardware Appliance 1000, 2000, 4000 Series, HA Clusters. - Fortinet FortiGate Series. - SonicWALL NSA 2400, 2600, 3060, 3500, 3600 series, HA Clusters. - WatchGuard XTM Series. - Individually and Centrally Managed. Services - Content filtering, Wan Optimization, Packet Capturing, Intrusion Prevention Systems, VPN Tunnels, Demilitarized zone, Network Address Translations, Security and clean up Rules.

IT-Project Management - Practical Approach: Objectives. - Deliverables. - Resource Requirements - Budget - Schedule - Plan Documentation - Meetings - Plan Execution - Results Tracking

Building a Successful IT Organization: Assess IT Organization Needs. - Quantify what we have. - Understand Client Services. - Identify Gaps and Prioritize New Hires. - Funding New Staff and Managing Expectations. - Recruiting and Interviewing. - Starting out Right. - Performance Plans. - Communications. - Motivating and Rewarding.

IT-Strategy: Assess Foundations. - Define Key Milestones (Major Projects) - Identify Prerequisites - Quantify Needs for each Strategic Project. - Identify Critical Paths. - Define Project Timeframes. - Present Plan. - Align Strategy to Company Goals. - Implementation.

WAN Optimization: Used Riverbed Technologies to Optimize, De-duplicate and Replicate across the WAN. - Evaluated other WAN Optimization technologies such as Silverpeak.

Servers, Virtualization and Storage: Dell PowerEdge Series. - IBM System X Series. - IBM System I Series. - HP ProLiant Series. - HP Blade Series. - Super Micro - Oracle (Formerly Sun Solaris) Sparc Series. VMware 4.x 5. x. - Hyper-V 2008-R2, 2012-R2. - VMware vCenter 5.x - VMware High Availability Server Applications - SQL Servers, Citrix NetScaler, Windows Servers, Linux Servers, Virtual Appliances, File Servers, Applications Servers, Web Servers. SAN/NAS, iSCSI and Fibre Channel, - IBM SAN, HP Storageworks, EMC VNX, Clariion, Celera, QNAP, HP Storage Works, Synology, NetApp. Backup Software and Appliances Technologies - NetBackup, ARCServe, Commvault, Barracuda Disk Backup and Cloud Base. - Quantum Scalar Tape Libraries, HP Tapes Units, Dell PowerVault Series.

Data Center and Wiring Infrastructure: APC PX and Symmetra UPS Solutions, Racks and Accessories, Structured Cabling, Raceway, Fiber, Demarks, single phase, dual phase and three phase Electrical Installations, gas and diesel backup generators ranging from 20kva up 50kva, transfer switches, cooling solutions; (Room Cooling, InRow Cooling, Raised Floor Cooling injection), Raised Floor and Fire Suppression Systems.

PROFESSIONAL EXPERIENCE:

Confidential

Solutions Engineer

Responsibilities:

• Understand, implement and support global TCP/IP schema and LAN/WLAN/WAN/Voice Technology Directions.
• Technical oversight of IT infrastructure projects related to voice networking and related technologies.
• Participate in large-scale projects, including product development, mergers, acquisitions and divestiture activities.
• Coordinate efforts and technical support for multiple suppliers.
• Monitor and manage the effective delivery of services to business units.
• Represent business units, service as focal point for service delivery issues.
• Act as a technical interface with businesses, internal teams, supplier’s partners, end-users, and solutions providers to ensure processes and tools are in place and/or are followed to support the environment to meet business needs.
• Participate in project processes and guide service provider’s trough the same.
• Analyze business processes, assess business needs, develop and deploy network services and solutions.
• Collect requirements and work with supplier partner to translate in to technical design according to standards.
• Select appropriate products, services and suppliers to meet project deliverables, including network segmentation, Cisco hardware, Microsoft Lync Enterprise Voice and contact center projects, based on standards and contracts.
• Design and document desired infrastructure solutions to meet required capacity.
• Review and technically approve project proposals.
• Assist with call flow programming review and testing.
• Participate in “Go-Live” support of a site when implemented, until it is turned over to Operations for steady state support.
• Other responsibilities as needed. (Create training materials or documentation, cross-train or provide mentoring)

Confidential

Network Infrastructure Engineer

Responsibilities:

• Active participation in the continuous improvement processes.
• Provide technical support, coaching and mentoring to Jr. Associates.
• Helpdesk escalation support level 3.
• Provide network and telecommunications support 24/7/365 to business operations, (Fast Phase Environment).
• IT support working in a production system environment, with proven experience running a 24x7 service.
• Interface with vendors and support staff to manage projects from inception through completion.
• Thorough knowledge of LAN, WLAN, WAN and VPN, routing topologies, and data center switching and advance firewall concepts.
• Manage and monitor AD, Exchange, Office 365, DHCP, DNS, and SNMP with Solarwinds.
• Coach and mentor support engineers.
• Manage physical and virtual server running VMware and Hyper-V technology including NAS and SAN storage systems.
• Responsible for the performance, reliability and efficiency of the network; install, configure and maintain the network infrastructure; consult with other business groups on network technologies
• Identify, and resolve service-level problems in support of mission-critical tasks, corporate locations, call centers and vendors.
• Phone systems administration, managing Fonality and Avaya systems running hybrid services VoIP, Digital and Analog, T1, etc.
• Maintain a comprehensive software / hardware configuration database / library of supporting documentation.
• Work with security specialists to ensure hardening of any systems and devices and that patches are being applied as necessary.
• Perform routine hardware / software audits of network components; work with applications developers, DBAs, server admins, and vendors to resolve issues
• Provide level 1 support for OS/400 daily operations and upgrade/update task as required.
• Document and diagram the current and future state of the IT infrastructure for all sites.

Confidential

IT Leader / Coordinator / Manager

Responsibilities:

• Manage support for three manufacturing facilities and one distribution warehouse, staff, CapEx, OpEx, vendor relations, contracts and agreements.
• Americas & Europe end user services ( Helpdesk ) assistance.
• Serve as technology advisor for Sr. management.
• Participate in continuous improvement programs.
• Policies and procedures development, implementation and enforcement.
• SOX enforcements and compliance.
• Projects administration for upgrades, migrations, integration/mergers, acquisition and implementations.
• Contribute as a network solutions engineer for the entire corporation, leading global projects that included but not limited to firewalls, routers, switches, and wireless, voice and telecommunications services.
• Conduct yearly performance evaluations.
• Perform quarterly and yearly cost analysis on all services and goods provide and used by the department.
• Joint venture with the product engineering department to work on all manufacturing equipment automation and data collection.
• Administrate the Human Resources, time and attendance system.
• Design, implement and manage all new surveillance systems, access controls and fire alarm systems.
• Develop and implement KPI’s for Sr. Management.
• Design, implement and manage Phone/Paging Systems.
• Design and implement server infrastructure, virtualization, network attached storage, email and relates services.
• Administration of Firewalls, routers, switches and access points.
• Develop and implement business continuity planning ( BCP ).
• Enforcement and verification of information backup, replication and off-site storage.
• SQL database administrator
• Act as a proxy for my staff as required.

Confidential

IT Administrator

Responsibilities:

• Manage IT department and staff, Support two manufacturing sites in Mexico and one Distribution Center at El Paso, TX.
• Evaluates and provide performance evaluation feedback to management.
• Acts in alignment with user needs and system functionality to contribute to organizational success. Provides advice and guidance to Senior Management on technology issues and plans.
• Manage IT budgeting and purchasing. Maintain vendor relationships.
• Continuous Improvement - Value Stream Mapping.
• Responsible for training employees regarding the IT infrastructure and policies.
• Responsible for IT SOX Compliance.
• IT strategy planning aligned to corporate IT directives.
• Enhance and enforce IT Policies and Procedures.
• Projects Administration with minimal Supervision
• QSECOFR IBM System I High Availability Server running iTera Replication.
• Perform OS/400 Daily Operations and provide end users support.
• Support Microsoft, Citrix, UNIX and Linux networks and Servers.
• Manage Human Resource Systems.
• SQL Databases Administration
• Phone System (Siemens Hicom 300 Digital System / ShoreTel IP telephony)
• Manage GroupWise Email Server and Outlook Applications.
• Responsible for all installations, configurations, upgrades and administration of Novell Netware networks and it integrations with Microsoft Networks.
• Network (Routers, Switches, Firewalls, LAN, WLAN, WPtP links, Point to Point Links, MPLS, Structured Cabling)
• End user Services (Help Desk) administration.
• Backups, Disaster Recovery Planning, Technology Road Map and benchmark investigation.
• SAN/NAS network (EMC/HP Storage works) / Back Up’s (NetBackup / Quantum Tape Library)
• Design, Install and Maintain Data Center Technology (Racks, Switched Power Distribution Unit (PDU’s), KVM, ILO, DRAC, PX Symmetra Power Solution, InRow Cooling Solution, Out of Band Administration (OBA).