SUMMARY:

• An IT professional with over 9 years of experience in Enterprise Desktop Management, SCCM Administration, Client Installation, Software Distribution, Application Packaging, Application Repackaging, Application Virtualization, Analysis, Design, Development, Testing, Application Control, User Environmenent Maintenance(UEM) and Maintenance of Software Applications using SMS Installer/SCCM 2007/2012/2016 , Windows NT/XP, Windows7 administration, Windows 8.1, Windows 10, MSI Packaging, Installshield Admin Studio, Appsense Desktopnow Suite. Possess strong knowledge in Designing, Packaging, Distributing, Testing and troubleshooting.
• Packaged various applications (In - house, third-party and Vendor .MSI) in Wise Package Studio 4.x/5.x/6.x/7.x/8.x, Install Shield 9.5/10.x/13.x and other packaging tools.
• Good Experience in automating the applications for software distribution using SMS Installer, SCCM 2007/2012/2016 , Install shield/Admin Studio, Citrix XenApp, APP DNA, Group Policy
• Experience in Installing, Configuring and Maintaining SMS 2003/SCCM 2007/2012/2016 .
• Experience in Microsoft Application Virtualization (APP-V) 5.1.
• Strong knowledge and experience on MSI, MST (Transforms), MSM (Merge Modules), MSP (Patches).
• Experienced with application Virtualization (App-V 4.5/4.6 SP1/5.1) and Application Packaging (Wise/Altiris 8.0, Flexera Admin Studio 9.5 SP1/10.0/13.0).
• Experienced in SCCM 2007/ SCCM 2012/SCCM 2016 (Software Distribution, Deploying Software Updates, Image
• creation, Operating System Deployment etc).
• Worked on wide variety of hardware’s including Kiosks, Registers, Laptops, Desktops and Servers.
• In-depth knowledge of SCCM client installation, software distribution, remote control, and other SCCM issues.
• Expertise in SCCM Administration, deployment, packaging, network inventory, installer and network designing.
• Configured SCCM2012/SCCM 2016 for Windows 10, Windows 8.1 and Windows 7 Operating System Deployment (OSD).
• Experience in deploying application through Citrix XenApp 5 including Application Streaming Process, Application Delivery Criteria and User Profiles.
• Experienced with Automation, scripting and variety of other tools.
• Ability to interpret test results and use them to improve products and methodologies.
• Extensively worked with Wise Package Studio, Wise Install Master, COM DLL’s, Oracle8i/9i (PL/SQL) and SQL Server environment.
• Good experience in ASP, VBScript, Power Shell Scripting, JavaScript, HTML, CSS, DHTML and Data Access methods like ODBC and ADO.
• Experience in using Windows Installer SDK development tools like Orca to work with MSI’s and debugging for package review/cleanup.
• Deployed of critical patch updates for Windows 10, 8.1 and Windows 7 using SCCM 2012/2016.
• Identified, monitored and reported the defects to the development team using Quality Center.
• Experience in Application Control using Application Manager in Appsense DesktopNow 10.1
• Extensively used Active directory to Manage workstations and provide access to the users in the environment.
• Extensive experience in Imaging, repackaging and distributing packaged applications.
• Excellent written, analytical and interpersonal communicational skills accompanied by good documentation and testing skills.

TECHNICAL SKILLS:

Operating Systems: Windows 10, 8.1, 7/Vista, Windows 2000/XP/NT/98/95, Windows Server 2012R2/2008R2/2003, UNIX, Linux.

Management Tools: Symantec/Altiris/Wise Package Studio 8.0/7.0/5.6, Installshield Admin Studio, Flexera, Hyper-V, Microsoft SCCM 2016/2012/2007/ SMS 2003, SCOM 2012, Appsense DesktopNow 10.1, Citrix Xenapp, APP-DNA, Microsoft App-V

Scripting: VBScript, Wise Script, WMI and Install Script, Windows Power Shell V 3.0

Applications: VMware Workstation 9.0/8.0/7.0, Ms-Office 97/2000/03/07/2010 , Norton Antivirus, Pc-Anywhere, Net meeting, MS Outlook.

RDBMS: Oracle 7i/8i / 9i, MS-SQL Server 2000, SQL 2008, MS Access and MySql.

MISC: Ghost, PStools, Orca, Process Explorer and Office Admin Pack, Desk tools 5.0, Desk Tools AD 3.1, vSphere Client 4.1/5.1

PROFESSIONAL EXPERIENCE:

Confidential, Omaha, NE

SCCM Consultant/ Appsense Desktop Engineer

Responsibilities:

• SCCM 2016 experience focused on deploying, Packaging, administering, and troubleshooting and enterprise wide SCCM environment on large scale environment.
• Provided customized solutions to solve SCCM 2016 complex business problems.
• Provided infrastructure and design guidance for setting up and maintaining SCCM environments.
• Responsible for Monthly Patching of Enterprise Server Environment of over 8000+ workstations using SCCM 2016 and responsible for security vulnerability patching and upgrades.
• Implemented new patching standardization and procedures utilizing Software Updates Management (SUM) and Provided best practice guidance on setting up and maintaining a solid patching solution using SCCM
• Created Custom Reports utilizing the SCCM DB using custom SQL queries and SQL Reporting Services.
• Performing Monthly WSUS clean up, Client health check and site server health check, mitigated issues as needed and Remediation of WMI issues, IIS, Bits, etc.
• Used SCCM Client Actions Tool to performing most common day-to-day administrative tasks on SCCM 2016 client.
• Resolved Client Connectivity, Packages and OS Deployment issues by analyzing SCCM logs.
• Migrating applications from Windows 7 to Windows 10 compatible version.
• Responsible to create windows 10 image according to client policies and customizations.
• Created base images of Windows 7/Windows 10 OS for application packaging using MDT and Vmware Tool.
• Worked on Migration to Windows 10 from Windows 7 and successfully deployed Windows 10.1 for the whole enterprise.
• Created Task Sequence and managed all drivers for OS deployment.
• Deployed Office 365 Pro Plus by using SCCM and the Office Deployment Tool.
• Created Virtual Machines, Installed OS (Linked clones and manual clones from templates), installed Applications and patches.
• Setup Appsense Environment and deployed Appsense Clients and configurations to User’s Machines through SCCM and Management Console.
• Migrated users from Appsense DesktopNow 8.9 to Appsense DesktopNow 10.1.
• Imported Old Appsense Configurations from Windows 7 to Windows 10 in a new environment.
• Worked on Application Control in the enterprise by using Appsense Application Manager.
• Granted Admin Rights for set of users in the enterprise using Appsense Application Manager.
• Created Appsense Configurations by adding set of applications in Appsense Application Manager Console.
• Worked along with the users to test the applications admin access through Appsense Application Manager.
• Updated Appsense Application Manager Configurations as per the ongoing user’s request for applications admin access.
• Gathered Requirements and created packages, tested and deployed the packages to production.
• Involved in Automation of the Packaging and deployment by developing various automation tools.
• Creation of Package Templates to promote the process and Best Practices.
• Customized packaging for software installations using AdminStudio 2016, PowerShell, and VBScript.
• Assisted support teams on packaging and release management best practices.
• Extensively used AD Group policies to provide proper access to users to the right Domain.
• During the patch weeks, reports are generated to detect which machines have been patches and which have not.
• Used PowerShell & VB scripting to develop application packages.
• Created Windows Installer Setup Packages (.MSI’s) and modified the MSI’s as per the standards using Wise Packaging Studio 8.0.x, AdminStudio 2016 and APP-V 5.1.
• Worked on sequencing applications using App-V 5.1 and deployed via SCCM 2016.
• Used Citrix App-DNA to analyze application compatibility when migrating to Citrix VDI environment.
• Through Active Directory organized and simplified the management of users, computers, applications, and devices, and make it easier for users to find the information they need.
• Client Based interaction, Multi -Tasking and Problem Solving with-in the time frame.
• Created the Active directory groups to publish App-V Sequenced Applications.
• Extensively used Active directory to Manage workstations and provide access to the users in the environment.
• Used Active Directory to build hierarchical information structures to control administrative credentials setting to the users.

Environment: SCCM 2016, Appsense DesktopNow Suite 10.1, Windows 10 Deployment, OSD, Patching, WSUS, SSRS, MDT, USMT, DCM, Adminstudio, Windows 7, Windows 10,, Bit Locker, VB Script, VMWARE 10.0, APP-V 5.1, vSphere Client 5.1, PowerShell 3.0,

Confidential, Herndon, VA

SCCM Engineer/ Sr System Administrator

Responsibilities:

• Manage, run and maintain enterprise client management platform using Microsoft Systems Center 2012 R2
• Creating, managing Operating System images for different hardware models supported in the company. This includes task sequences, injecting drivers to image or creating driver packages
• Patching all the client machines monthly with the Microsoft Security updates and other third party application updates
• Working on Operating System Features and enhancements for Windows 8.1 / Windows 10
• Create and distribute application packages (virtual and physical) to the enterprise that meet technical requirements
• Create engineered solutions for medium-to-complex initiatives according to specified requirements and design and review/approve project requirements.
• Interface with service management and security teams to assist in effective remediation through controlled major incident management & response.
• Identify research, diagnose and escalate as needed production problems such as defects, questionable functions, errors, and inconsistencies in systems functions, outputs, and content.
• Perform upgrades maintenance activities as well as troubleshoot system issues by providing on-site support and coordination with multiple teams
• Configuration Manager Client configuration and troubleshooting.
• Supports the operation and maintenance of System Center Configuration Manager (SCCM) 2012 corporate infrastructure. Installs, upgrades, and patches operating systems and complex software packages.
• Operating System Deployment (OSD) and reporting with Systems Management Center Systems Management Server.
• Conducts routine software audits to ensure compliance with established standards, policies, and configuration guidelines.
• Build and maintain corporate desktop/laptop OS images.
• Provide Tier 3 support for escalated desktop issues in relation to application deployment.
• Conducts moderately complex projects or phases of significant projects
• Applies advanced methods, theories and research techniques and assists in the development, implementation and documentation of processes and procedures to ensure compliance with process. Develops and implements training tools and documentation.
• Performs repairs, maintenance and upgrades of existing systems using solutions in accordance with standard operating procedures.
• Provides work guidance to less experienced personnel.
• Experience in SCCM rollouts, improvements, troubleshooting projects.
• Application and solution packaging for SCCM deployment utilizing industry tools such as AdminStudio - with detailed understanding of command line parameters, rules on installing, task sequence deployment with multiple components and steps in between, etc.
• Configuration Manager Installation and configuration experience.
• Configuration Manager client-to-server and server-to-server communication troubleshooting
• Resolving Remedy incident tickets that are escalated for Tier 3 support from the Service Desk.
• Providing desktop/laptop/mobile solutions for different functionalities required from the main offices and field locations (where several real time applications run on the client machines, for measurement and management of the pipelines and such)
• Maintain the System Center Endpoint Protection and make sure the signatures are up to date all the time. Remediate SCEP client issues when necessary.
• Backup the data stored locally on the client machines and provide restore services (using Connected Data Protector)
• Packaging and deploying all client applications with Flexera and Microsoft tools (AdminStudio/Wise, System Center Configuration Manager)
• Used Install Shield Admin Studio on Windows 8.1 /10 for repackaging applications and create transforms for Vendor MSI’s for a roll-out from Windows XP.
• Used Citrix App-DNA to analyze application compatibility when migrating to Citrix VDI environment.
• Publishing and Managing of Application packages and assigning AD Group permissions in App-V management console.
• Troubleshooting and resolving issues encountered while importing the application packages to Application Virtualization management console.
• Responsible for creating Virtual packages using App-V and VMWareThinApp in VDI environment.
• Created base images for Citrix VDI environment.
• Worked with Public properties for user input values, for the end-user to change the parameters during Maintenance mode.
• Worked with various custom actions and sequences to trigger based on the changes required such as substituting the values on the end user machine configuration.
• Created silent install for chained MSI’s and substituting the properties using command line.
• Provided 3rd level infrastructure support, and assisted in the maintenance and troubleshooting of SCCM, and client workstations; possess good understanding of the SCCM infrastructure including boundaries, site server roles, and parent/child relationships in order to troubleshoot SCCM related issues.
• T roubleshooting applications capture issues during sequencing and while streaming to the clients
• Automate the applications for software distribution using Install shield 2013.
• Repackaging foreign software installations with Admin Studio 11.5 using Repackaging tool.
• Worked on post installation configuration requirements, this includes launching the application to disable options, accepting license agreement, turning off automatic updates, changing menu bars, add/remove default icons, install updates, etc. for all Enterprise applications.
• Coordinate the packaging and deployment of applications to a distributed systems desktop environment.
• Experience on MSI, MST (Transforms), MSM (Merge Modules), MSP (Patches).
• Experience in using tools like Orca to directly edit the MSI/Validating the MSI.
• Used debugging tools such as Procmon to debug application issues.
• Application compatibility testing against core images for Windows 10.
• Work with Properties to customize MSI installs for different situations.
• Used Transforms and Patches to effect a seamless installation of the package on to the desired desktop.
• Deploying GPOs, across multiple domains, which affect the client machines or end users
• Managing the client folder redirection and drive mappings from file servers
• Setting up and managing the remote management tools and standards (Dame ware)
• Upgrading and maintaining all the tools and infrastructure necessary to provide the above services
• Managing a schedule to assure projects are completed on time and within budget
• Providing support for mobile devices, tablets and tough books
• Planning and testing the DR and BCP procedures

Environment: Windows 10, Windows 8.1, Windows XP, AdminStudio2013, InstallShield 2013, OCT, ORCA, VB Script, Procmon, App-V, Citrix XenApp, SCCM 2012 R2 /1511

Confidential

SCCM Administrator

Responsibilities:

• Created Windows Installer setup packages (.MSIs) and modified the MSIs as per the standards, using  Admin Studio 13.0
• Created Active directory groups for the packages.
• Wrote and applied custom actions that need to perform specific tasks for, during and after installations using Admin Studio 13.0
• Interacted with Users and Application Owners for gathering information required for Application Packaging.
• Created Transforms (MST) Using Install Tailor.
• Worked on virtualizing the applications using App-V.
• Used Third party Tools like Process Monitor, Install Analyzer, sxstrace, etc as a part of Troubleshooting.
• Repackaged applications from Altiris / BMC Configuration manager tools
• Tested applications using Matrix42, SCCM2012 and Citrix Server.
• Contact Technical contacts of the applications for gathering the requirements for packaging the application.
• Used VB Scripts for preinstall and post install software packaging and to automate and schedule the tasks.
• Created MSIs for a locked down environment and set permissions on files and registry keys for user access.
• Created base images for application packaging using Ghost 15.x
• Configured SCCM on testing server to test the Application.
• Created VB Script programs for fully automated installs.
• Created Collections, packages and Advertisement on SCCM2012 to test the application
• Uploaded and Configured Citrix server to test the applications, which are packaged for deployment of Citrix server.
• Solved compatibility issues and conflict resolutions by applying shims.
• Created CMD files to install the shortcuts on Citrix Server.
• Peer reviewing the applications packaged by the other developers.
• Created final packaging document for future reference.

Environment: Adminstudio 13.x, SCCM 2012, Windows XP, Windows 7, VB Script, VMWARE 10.0, APP-V 5.1, Marimba 8.1,Matrix42, vSphere Client 5.1.

Confidential

SCCM Administrator

Responsibilities:

• End to End management of SCCM Hierarchy.
• Managing Central site with 5 Secondary sites and 300 BDPs with 8000+ total clients.
• SCCM 2007 administration and operations Support.
• Software Distribution in Configuration Manager.
• Microsoft Key Management Service (KMS) implemented.
• Software Updates in Configuration Manager.
• Creating Collections as required based on direct and query based.
• Desired Configuration Management Client Agent configuring as required
• Reporting in Configuration Manager.
• SQL Reporting Services in Configuration Manager 2007 R2.
• Installing SCCM Dashboard & creating custom dashboard queries.
• In-depth troubleshooting of Hardware Inventory, Software Inventory, SCCM Client Installation, Software Distribution, Patch management for root cause analysis
• Generating Custom reports with strong SQL Queries
• Integration of SCCM / SMS environment with Active Directory
• Installation and Configuration of SMS primary and secondary sites at different locations for Patch management, Software Distribution, Hardware/Software Inventory and Software Metering.
• Implementation of SUP server & SCCM server
• Patch management, scanning systems for security configuration using Microsoft baseline security analyzer (MBSA).
• Troubleshooting the SCCM servers in case of failures.
• Having good knowledge in Hardware and Networking Concepts
• Distribution of various MSI software packages using SMS /SCCM Server
• Creating custom Queries in Configuration Manager
• Remote Tools configuration for help desk in Configuration Manager
• Configuration Manager SCCM Client Deployment
• Fallback Status Point in Configuration Manager
• Knowledge in Remote tools like RDP, Net meeting and VNC
• Knowledge on Asset Intelligence Classes configuration and reports generation
• TCP/IP Understanding Addressing in a TCP/IP Network
• Applications knowledge on SQL server Queries and MS-OFFICE
• Used WINDOWS 2000/XP/ Vista / Windows 7, WINDOWS 2000/2003 & 2008 SERVERS, DOS.
• Distribution of larger Packages and mass distributions such as Service packs
• Knowledge in Microsoft Updates and Windows updates
• Symantec Antivirus Knowledge
• Trend Micro Antivirus Knowledge
• Applying service Packs for System Centre Configuration Manager 2007 (SCCM2007)
• Installing SMS 2003 & SCCM 2007 Clients
• Supporting +Operating System Deployment in Configuration Manager 2007

Environment: Windows 7, XP, App-V, SCCM 2007, SCCM 2012 Beta

Confidential

Application Packager

Responsibilities:

• Prepared Packaging Workstations with clean Windows XP2 operating System.
• Configured XP2 workstations as per client requirements.
• Requirements Gathering, Packaging, Troubleshooting, Quality Assurance, UAT, Profile Testing and Distribution to test machines and test facilitation and Documenting each step of the process
• Created .MSI applications (Windows Installer setups) using Wise Packaging Studio 7.x.
• Worked on Wise Packaging Studio (Setup Capture) to take the snapshot of the pre-install and post-install and capture the changes.
• Created Custom Actions in .MSI packages using VB/Wise scripting.
• Created silent install scripts to distribute in SMS environment.
• Converted WSI packages to MSI and redistributing them to different repositories
• Performed one of testing and integrated testing of applications to ensure the functionality of application before distribution
• Created Transforms (MST) Using Install Tailor, Orca.
• Involved in gathering Software, Hardware Inventory and preparing summery for discovered Software and Hardware Components.
• Communicated with internal Discovery Team and Deploy team to collect requirements related to Packaging and Software Distribution.
• Communicated with users from different Business Units to gather technical and general requirements for packaging.
• Used third party tools like Setacl’s to give Permissions to registry, to make the Application work in Lockdown environment.

Environment: Wise Package Studio 7.0, Windows XP SP2, VB Script, Ghost 8.x, Altiris deployment solution.

Confidential

System Administrator

Responsibilities:

• Prepared Packaging Workstations with clean Windows XP2 operating System.
• Configured XP2 workstations as per client requirements.
• Requirements Gathering, Packaging, Troubleshooting, Quality Assurance, UAT, Profile Testing and Distribution to test machines and test facilitation and Documenting each step of the process
• Created base images for application packaging using Ghost 8.x
• Created .MSI applications (Windows Installer setups) using Wise Packaging Studio 7.x.
• Worked on Wise Packaging Studio (Setup Capture) to take the snapshot of the pre-install and post-install and capture the changes.
• Created Custom Actions in .MSI packages using VB/Wise scripting.
• Created silent install scripts to distribute in SMS environment.
• Converted WSI packages to MSI and redistributing them to different repositories
• Tested .MSI packages in a locked-down environment.
• Performed one of testing and integrated testing of applications to ensure the functionality of application before distribution
• Created Transforms (MST) Using Install Tailor, Orca.
• Involved in gathering Software, Hardware Inventory and preparing summery for discovered Software and Hardware Components.
• Communicated with internal Discovery Team and Deploy team to collect requirements related to Packaging and Software Distribution.
• Communicated with users from different Business Units to gather technical and general requirements for packaging.
• Used third party tools like Filemon, Regmon, Install Analyzer, Windiff etc. to observe application behavior and as part of troubleshooting process.
• Used third party tools like Setacl’s to give Permissions to registry, to make the Application work in Lockdown environment.

Environment: Wise Package Studio 7.0, Windows XP SP2, VB Script, Ghost 8.x, Altiris deployment solution.