SUMMARY:

• Attentive Administrative Assistant that possess a high level of professionalism along with strong attention to details while interacting and collaborating directly with customers, finance companies, banks, vendors and fellow colleagues.
• I’ve acquired well over 5+ years of outstanding administrative experience demonstrating valuable, top - notch office administration processing dynamic accounts payable/receivable invoices, confirming payments, collect, sort and distribute mail, recordkeeping and filing systems, exhibiting strong competencies supporting senior level management in multiple areas such as: the CEO, HR, Accounting/Financial/Payroll, Administration and Operations with a wide-range of various office activities, answering a multi-line phone system and directing calls to appropriate individuals in a professional manner and navigating visitors throughout facility to meeting rooms, utilizing multiple software applications preparing, generating, editing and printing multiple correspondence including preparation of bank deposits, billing, applying cash receipts, set up contracts and process change orders without loss of composure.
• I’m quite flexible coordinating day-to-day office operations organizing, prioritizing and multi-tasking various activities reviewing annual insurance certificate lists, delete contracts that expired/closed out, complete contract filing proficiently using multiple computer programs such as: MS Office Suites, SharePoint, QuickBooks, CRM, Adobe, HRIS, AS/400 and effectively toggle between two systems navigating through the internet. Further attributes include my abilities to demonstrate excellent analytical skills to compile, interpret and summarize data from spreadsheets, databases and a variety of resources.
• I offer significant skills managing and distributing job information, managing a wide-range of financial information, creating and updating EIE workshop sheets, purging old documents while exhibiting time management abilities, possessing excellent organization, verbal and written communication skills as I project a positive, can-do attitude and convey accurate information on a daily basis. I’m a competent, friendly professional capable of coordinating confidential and sensitive data with discretion, establishing exceptional relationships while interacting and collaborating with internal staff and external clients in a team-oriented environment with a minimum level of detailed supervision. It would be my pleasure to meet with you to demonstrate how my technical expertise might fit your needs precisely.
• In addition to the above, my salary expectations are contingent upon position and benefits and, I thrive on challenge and variety in a deadlines driven atmosphere where I manage special projects simultaneously, make realistic decisions to evaluate alternatives and select the best course of action that will lead to accomplishing effective goals with a sense of urgency.
• I manage multiple priorities fairly easy, complete tasks in an allotted timeframe and available to start as soon as possible.

EXPERTISE AREA:

• Effective Customer Interaction • Highly Organized and Reliable
• Efficient Documentation • Customer and Quality Focused
• Competent with multiple programs • Key Problem Solver/Conflict Resolution

TECHNICAL SKILLS:

Competent Software: MS Office Suite, Windows, SharePoint, CRM, QuickBooks, HRIS, AS/400, Internet, Intranet, Lotus 123, WordPerfect

Familiar w/Software: JavaScript, ASP.NET, HTML5, XML, CSS, PHP, VB, Script/Linux, Red Hat, Ruby, Adobe, Python, MySQL, MSSQL

PROFESSIONAL EXPERIENCE:

Administrative Helper Coordinator

Confidential, Madison, WI

• Assigned Drivers with driver helpers, assured each driver had a helper, scheduled meeting points spoke with each helper

Administrative Photography Assistant

Confidential, CrossPlains, WI

• Assist Photography Manager with setting up of equipment, printed school roster of students taking photos, photo retakes

Authorizer II

Confidential, Cross Plains, WI

• Responded to customer requests via multi-line phone system providing home warranty contract info and authorizations to customers/technicians
• Enter customer data and home failures into Star database system, troubleshoot, processed invoices and authorize customer warranty claims

Customer Service/Cashier

Confidential

• Heavy face-to-face customer contact and interaction, facilitated money transactions for customers by using cash registers
• Ring up sales by accepting cash, credit or debit card, redeem coupons, greeted customers in a positive manner

Manual Tester/Data Entry

Confidential, Madison, WI

• Efficiently assisted BA’s with technical expertise to develop/create test scenarios, test data for test execution and maintain database
• Accurate performance verifying and validating test cases, reviewed business requirements and logged defects when discovered

Administrative Assistant/Bookkeeper

Confidential, Madison, WI

• Heavy interaction handling customer requests via phone and in-person, assisted with hiring process, scheduled appointments, processed invoices
• Managed/submitted employee timesheets, payroll, payroll reports, entered/updated employee information into database, accts payable processing

Administrative/HR Assistant/Data Entry Specialist

Confidential, Madison, WI

• Strong public interaction responding to employees/customer requests, coordinated HR/special projects, utilized PC’s and databases

Program Assistant

Confidential, Madison, WI

• Competent ability identifying/assessing the needs of low-income individuals/families in communities to develop solutions to poverty and strengthen themselves.
• Strong customer collaboration offering/monitoring financial services programs focused on screening tools & taking participants through a series of questions to determine eligibility and acquired new phone installation or help with past due bills (landlines only), assisted w/Financial Literacy and program budgets
• Engaged in providing housing support to assist participants with eligibility for homelessness prevention and income at or below 30% of the Area Median.