SUMMARY:

• 10+ years of extensive technical leadership and systems experience in various types of settings.
• Established track record of designing and implementation of technology to meet customers’ requirements
• The ability to work alone or as part of a team in a variety of settings, and adapt quickly to scope changes that occur on projects
• Excellent written and verbal skills allow me to interact with a diverse range of people

SKILLS:

Networking: Cisco, F5, Netopia, Fortigate, Astarto, Sonicwall, Linksys, Watchguard, Shiva, Checkpoint and 3Com; TCP/IP, UDP, IPX, NetBIOS, Multicast, Ethernet, Switch Ethernet, ISDN, NIS, NFS, DHCP, RIP, SAMBA, PPTP, IPSEC, and SNMP

Enterprise Messaging\Collaboration: Microsoft Exchange, I - mail, Sendmail, Windows SharePoint Portal, Citrix, Microsoft CRM, and Wiki for Windows

Internet: FTP, SSH, DNS, WWW, HTML, SMTP

Databases: Microsoft SQL, Oracle, Microsoft Access, and My SQL

Programming Languages: Visual Basic, DOS batch scripting, minor .NET, and Windows Scripting

EXPERIENCE:

Confidential, Austin, TX

Data Center Engineer IV

Responsibilities:

Infrastructure team for a Saas company. My current company provides online banking resources via the Internet with content delivery to a wide variety of devices. My team provides hardware and software support for the infrastructure that delivers that content. We are responsible for high availability, eliminating single points of failure, and troubleshooting with application support personnel. The thrust of our business is an application layer that interacts with a SQL Server backend and all of the moving parts in between. Storage backbone is with EMC VNX, XIO, and VMAX. Cisco UCS Blade deployment with VMWare 5.5\6.0 infrastructure with Veeam and EMC’s Avamar as backup. Active Directory with Windows 2008 R2 and 2012R2 with .NET, IIS, and SQL server. Linux environment using CentOS 7 and Ubuntu 12 and 14 with various open source solutions (Puppet, PostGres, MySQL (MariaDB) Ansible, Foreman, Cassandra, Memcache, NGINX, NFS, Drupal, HaProxy, KeepaliveD, and CDN amongst other things). Using SumoLogic for application debug and code efficiency. Ticketing and event tracking via Salesforce. Shavlik Patch Manager for Windows patch management. Evaluated IBM’s BigFix for Linux patching across platforms. Working within a physical two datacenter environment to deliver and Active\Active infrastructure for high availability\disaster recovery environment.

Confidential, Austin, TX

Server Administration

Work as a part of Server Operations infrastructure team to ensure availability of servers, applications, and storage systems. Work with VMWare 4.x and 5.x for infrastructure migration from an existing, older platform to a newer platform planning for capacity and performance (leveraging resource pools as usable objects rather than OU’s). Work with members of the storage team for maintenance and upkeep for a large Equallogic iSCSI deployment while migrating to EMC VNX storage solution. Participated in an Active Directory redesign project to more accurately work with corporate needs (a more needs rather than departmental based design). Work with team members to document, evaluate, and remediate servers such as space requirements, backup solutions, and high - availability. Along with that to reduce our physical footprint and move things into the virtual world where it makes sense and where it meets vendor validation and requirements. Deploy patches to servers and workstations via SCCM 2007. Built POC\Evaluation lab for Infrastructure team for product evaluation with any potential impact to production environment. Schedule and verify NetBackup jobs for tape backup and disk deduplication.

Confidential, Austin, TX

Sr Systems Administrator

Manage Windows Active Directory (60 AD sites - 2003 Functional Level) supporting 1200+ users. Provides server administration including the design, configuration, installation, maintenance of Windows Server 2003, 2008, 2008 R2, Exchange Server 2007, Microsoft Terminal Server (Terminal Servers and Remote Desktop Services), Blackberry Enterprise Server, MS SQL 2008 and 2008 R2, Sharepoint 2010 Server, Windows Deployment Services, and Citrix Servers in physical Data Centers, VMWare VSphere, and Microsoft Hyper-V. Build, configure, and document Windows Servers with a minimum supervision. Perform onsite analysis, diagnosis, and resolution of desktop, networking, telephony and other IT-related problems for end users. The day-to-day administration of the Nagios and other monitoring environments. Setup, configure & monitor end-to-end system performance & reliability monitoring utilizing 3rd party tools such as dynaTrace. Plan, coordinate, communicate and execute releases of application and system updates via Microsoft WSUS and other 3rd party applications (ie LUP, and WPI). Automate processes utilizing various scripting languages (primarily with Windows Powershell). Ensures all backups via Commvault and Windows Backup, testing, and remediation are performed regularly.

Confidential, Round Rock, TX

Network Admin III

Contract team member. Part of the team that controls electronic delivery of licensing and software for Dell store and OEM products. Acting as a technical architect for an Active Directory 2003 domain that is being migrated and redesigned from a co-location center to a cloud provider. The role is to design, implement, and support Active Directory 2003 to 2008 R2 primarily. The project involves becoming PCI compliant along with restructuring and redesigning Active Directory. Project duties include, but not limited to, upgrading Active Directory, migrating Exchange 2007 to 2010, implementing an Enterprise CA, creating backup rotations and schedules for infrastructure servers and AD, upgrading/migrating virus scanning for the enterprise, and disaster recovery and capacity planning. Project includes working with Hyper-V and Microsoft SCCM. Responsible for documentation and training for all areas dealing with Windows Server as it relates to team duties. Work with various teams within Dell infrastructure to achieve team goals, and also to manage priorities and workload with little to no supervision.

Confidential, Austin, TX

Sr Systems Administrator

Responsible for all aspects of Information Sytems in a small/medium interactive marketing firm where time is money, and if people do not work, then they do not bill. Install, upgrade, and maintain Windows 2003\2008, Exchange 2003\2007, SQL 2003\2005\2008 servers for Development, Creative, Rich Media (Flash Development), Account Services teams at Confidential and for our larger parent company DG FastChannel. Deployed and manage SAN iSCSI storage devices for use as archival, backup, and current file storage to centralize and consolidate space usage. Created DFS namespace for central file sharing. Deployed ESX 4.0 server with VMotion enabled to reduce physical server footprint. Deployed PRTG\SNMP on all network devices, servers, and workstations for monitoring purposes that are captured by a Syslog server. Deployed and configured Wireshark for use in troubleshooting on all servers. Part of technical team for Exchange 2007\2010 upgrade planning and high availability research and planning . Responsible for creating Group Policies that are consistent with organizational needs and security concerns. Responsible for virus scanning software evaluation and deployment. Create, maintain, and deploy desktop images and standards via image deployment software. Support remote offices and remote users. Responsible for creating, maintaining, and planning yearly Cap Ex budgets. Maintain licensing, hardware procurement, and yearly support renewals for IT related material. Created and maintain backup plan, tape rotation, and disaster recovery using Backup Exec and NetBackup. Design, configure, and maintain network infrastructure hardware/software. Troubleshoot any type of issue related to hardware/software on desktops, laptops, printers, and servers. Train/teach employees to use software/hardware tools that they have at their disposal. Negotiate with vendors for various services.

Confidential, Austin, TX

Sr. Technical Consultant

Engaged with a variety of small, medium, and large customers to perform network, server, and desktop configurations, changes, maintenance, and repair. Ability to evaluate all aspects of customer’s current infrastructure. From that evaluation, be able to provide the best customer service with outstanding response to current issues, and providing a roadmap for the future based on the companies assets and needs. Must have a working knowledge of a variety of network operating systems, desktop OS's, hardware. Must stay current with emerging technologies and ensure that we are positioning the customer for success with a mind for the future - but with a serious consideration of reality. Possess an overwhelming sense of duty to the customer without a sense of self-gratification. Motivation to the client has to be the overriding factor.

Confidential, Round Rock, TX

Inside Sales Representative

Worked as a Sales Representative for Dell Employee Purchase Program. Attended sales training for four weeks. Answered inbound calls for customers looking to buy a personal computer. Had to keep up to date with current technologies and competitive pricing. Worked to match the customers needs to computing needs. Took Customer Service calls when people got trapped in the phone system or shoved from one department to another.

Confidential, Austin, TX

IT Manager/Sr Systems Administrator

Manage corporate/website servers and network hardware in a relatively small startup. Maintain and provide for recovery of all servers, workstations, phone system, firewall, and networking gear. Responsible for all IT related inventory tagging, tracking, versioning, and support/maintenance contracts. Work with vendors for runtime OEM negotiations for software product. Record, evaluate, and recommend solutions based on employee base, network needs, and future planning. Produce daily, weekly, monthly, quarterly, and yearly status reports. Participate and perform in employee performance evaluations. Maintain IT staffing requirements, job descriptions, and organization. Publish IT related documentation to Intranet and Extranet. Create project plans and timelines, and execute plans and timelines for IT related projects.

Confidential, TX

IT Manager/Sr Systems Administrator

Manage and maintain all corporate/website servers and network hardware. Shop is primarily Microsoft NT 4.0 and 2000 and other MS Backoffice products on a variety of hardware platforms. Most networking equipment is Cisco. Daily duties include client education, troubleshooting, and preparation for future needs. Provide and maintain all system configuration documentation. Track budgets/expenditures for department each quarter/annually. Plan and set goals according to company goals and expectations, and by the same token manage those expectations to reality. Implemented asset management and inventory tracking and planning. Worked to solidify and maintain VPN for remote users. Duties included daily network and server security, maintenance, and recovery. Mentor individuals for cross training and an increase in coverage depth, and learn new systems/responsibilities to increase personal knowledge and experience.

Confidential, Austin, TX

Information Systems Manager

Manage non-website corporate NT infrastructure design and implementation, maintenance, and recovery. Approve/disapprove purchases and maintain operating budget and expenses. Evaluate and streamline processes related to purchasing, hiring/termination, and information systems infrastructure. Act as point of contact for all accounts related to communication services (i.e. frame relay, telephones, pagers, cell phones, and other devices/companies). Set goals for team and individuals and monitor/evaluate progress to provide a challenging and worthwhile work experience. Keep work atmosphere relaxed with a sense of achieving corporate mission. Working with a small close-knit team to provide intranet, file sharing, and print services. Technical contact for all hardware and software issues relating to Windows NT for remote offices. Defining policy and procedure in all aspects of the NT server and workstation environment. Rolled out Exchange, DHCP, WINS, SMS, Proxy Servers, and Caching DNS servers in a small environment. Implemented a new backup rotation and disaster recovery methodology. Provided desktop assistance for applications and hardware/software troubleshooting, installation, and use.

Confidential, Houston, TX

Network Consultant

Part of a team that rolled out an entire network change. Switched NOS platforms from Netware to NT 4.0, changed desktop OS from Win 95 to Windows NT Workstation, changed to all new server hardware and configuration, and changed network backbone from Ethernet to ATM and Switched Ethernet. Assisted in client interview, SMS packaging/distribution, backup strategy, remote access, disaster recovery/planning, application testing/evaluation, and rollout. Primary technical lead for Exchange server/client rollout from Lotus cc:Mail. Other team duties included ghosting machines for image evaluation and configuration, creating SMS install scripts for non-standard apps with the use of Visual Basic, client support, network management/security, and remote access policy.

Confidential, El Paso, TX

MIS Associate - Network/Email/Document Administrator

Primary duty is email administration and insuring customer satisfaction for 1,800 customers with 39 NetWare 3.12, 3.11 servers using Global MHS as a messaging backbone, and DaVinci 1.5-3.5 as a customer interface across 39 cities in 15 states. Single point-of-contact for email problem resolution for the entire corporation. Assisted in the recovery, and was in charge of the day-to-day maintenance, troubleshooting, and standardization of the current corporate email, and responsible for moving to a new enterprise messaging system. Coordination of remote support personnel to resolve issues and primary trainer for email support in a variety of corporate settings. Provide primary administration/support for Microsoft Exchange Server/Client 4.0 in an enterprise setting. Responsible for setting up and maintaining gateway access from existing email system to Exchange, and also all gateways to external companies. Exchange duties include installing, evaluating, and planning upgrading/migration to Exchange 5.0. Daily administrative duties include responding to customer calls, PC troubleshooting, help desk tickets, and field support questions and concerns. Assigned to project team to migrate customers from NetWare 3.12 to new NOS with a primary focus on Microsoft Exchange Server 4.0, NT Server 4.0, Office 95, and Windows 95 implementation in a WAN/LAN atmosphere. Other primary duties include network operating system support for desktops, NetWare 3.12 servers, NT 3.51 servers, NT 4.0 Servers, and some interaction with Cisco Catalyst 5000 and Cisco hubs. Helped in the implementation of WINS, DHCP, and RAS for emerging NT network. Team duties include network design/evaluation, providing alternative dial-in/dial-out solutions through Shiva LAN Rover and USR rack-mounts, establishing corporate standards for an emerging client-server solution in both desktops and servers. Involved deeply in testing and evaluating new hardware/software, and evaluating 3rd party support and performance. Project lead on corporate Internet solution for marketing, communication, and maintenance. Installed Microsoft’s IIS and Proxy server for direct 128K to the Internet, and maintain security and access to connection. Working on installing and administering Exchange 4.0/5.0 as a WEB email solution for customers that need to communicate via the WEB.

Confidential El Paso, TX

Software Instructor

Worked contractually for El Paso Natural Gas as a software instructor. Created and maintained class materials for classes that varied in size from one to sixteen individuals. Curriculum included introduction, intermediate, and advanced levels for: MS-DOS 6.0, 6.2, 6.22, Microsoft Windows 3.1, 3.11, 95, Microsoft Excel 4.0, 5.0, 7.0, Microsoft Word 2.0, 6.0, 7.0, Microsoft PowerPoint 3.0, 4.0, 7.0, Microsoft Access 2.0, 7.0, Microsoft Mail, Microsoft Exchange, Microsoft LAN Manager, and Cogonos' Impromptu and Powerplay. Assisted help desk in resolving problem calls. Evaluated several learning enhancements for employee use such as CBT's, videos, and reference manuals. Tracked check-in and checkout status of materials made available to full-time employees. Maintained and published class scheduling and confirmation via Calendar Creator Plus to individuals in the HR department to distribute corporately. Confirmed all employee class times and attendance through automated voice mail system and call back. Charged with maintaining hardware and software for 28 in-house training PC's and 12 laptops for portable field classroom. Assigned to project team for beta evaluation of Windows 95, Office 95, and Exchange. Developed education plans for rollout and implementation of new desktop, and actively participated in the install and troubleshooting of both hardware and software.