Home and Small Business Computer Services Technician Resume

SUMMARY:

I am an IT professional with a BSc. degree in Information Technology, with focus on Computer Educational Technology. I have acquired skills and knowledge in the Information Technology industries. I am able to troubleshoot, resolve technical problems and communicate effectively with colleagues, clients and external partners. I am able to adapt to ever changing environments with a flexible and adaptable attitude towards my work. I am always willing to retrain to meet company's objectives if and when required. I am a very conscientious and organized person with excellent work ethics. I can work under pressure with less or no supervision. I have a warm, friendly personality with skills to provide effective and professional quality in administrative and technical services. I am a punctual; hardworking and reliable individual, fully capable of following technical instructions and a good team player. I am able to quickly adapt to ever changing environments. In addition, with my training and a NCP, MCP and MCSA qualification, I feel confident and ready to take on a Junior System Administration job role.

PROFESSIONAL EXPERIENCE:

Confidential

Home and Small Business Computer Services Technician

Responsibilities:

Setting up and configuring small business and home computer network, both wireless and wired;
Instillation of various operating System (windows 7, 8, and 10);
Installing and formatting hard drive;
Upgrading RAM and NIC
Troubleshoot and resolve technical problems and document course of action for future reference;
Provide technical support by phone and email, depending on the nature of the issue;
Install security software and configure firewalls on customers’ home and small business network; and Perform regular security software updates

IT Support Technician

Confidential

Responsibilities:

Perform setups of new desktop computers and orientations of new users;
Installing Security software, updates and required patches in accordance to company’s procedure;
Perform regular security monitoring to identify any possible intrusions;
Provide technical system and user support by responding to calls and email requests for technical support;
Troubleshoot and resolve technical problems and document course of action.
Create, change, and delete user accounts per request;
Participate in our 24 hour Support Program which includes one weekly overnight shift on a rotating basis;
Contribute to continuous improvement of the client experience by providing suggestions for the betterment of technical practices;
Providing technical support to member of staff in person and Remotely; and
Perform other related duties as assigned by the Information Systems Manager.

Jr. Active Directory Administrator

Confidential

Responsibilities:

Creating and configuring user accounts in Active Directory;
Creating and configuring computer accounts in Active directory;
Provide in person and remote technical support to users, investigate, troubleshoot, and resolve technical issues;
Serve as primary escalation point for incident tickets from Level 1 Service Des;
Perform ongoing performance tuning, hardware upgrades, and resource optimization as required;
Install new software and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements;
Install new software releases and system upgrades, evaluates and installs patches, and resolves software related problems;
Develop and maintain installation and configuration procedures;
Perform daily systems monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes, reviewing system and application logs;
Apply operating system patches and on a regular basis, and upgrade administrative tools and utilities;
Research and recommend innovative, and where possible automated approaches for system administration tasks;
Repair and recover from hardware or software failures and proactively develop mechanisms to limit failures; and
Research and recommend innovative, and where possible, automated approaches for system administration tasks;

IT Teacher Assistant

Confidential

Responsibilities:

Conduct tutorial in IT related Subject for 1st and 2nd students;
Worked with students in the vision lab, providing technical support in using modern adaptive and computer technologies;
Installing software ( windows operating system, Adobe, and Microsoft office ) on students computer on request;
Actively participated in the educational technology development and Information Technology student support services for undergraduate students;
Administer Mid - Term Examination and submit students' grade to the office of the registrar and;
Carry out other office activities in the department as instructed by my supervisor.