SUMMARY:

• 5+ years with Microsoft Exchange and Skype for Business/Lync/Skype - for-Business/OCS, administering, installing, troubleshooting, operating, testing, configuring and migrating messaging technologies.
• 6 years in the field of information technology in systems, programming and leadership.
• In depth knowledge and hands-on experience with Microsoft Exchange server and Lync server.
• Experience with SQL server; installation of SQL server to run alongside Lync. Creation of multiple instances of SQL DB to associate with Lync.
• Experience in integration & delivery of UC projects using Lync/Skype-for-Business.
• Experienced with administration of: Windows Server, Skype/Lync, Exchange, and other Microsoft server and desktop technologies.
• Experience in troubleshooting of Skype/Lync platform systems, VoIP interconnections, SIP telephony, and carrier interoperability.
• Operational experience with mobile technologies (BES, Good Tech).
• Administration of mid-to large-scale Exchange production environments where email and messaging services are mission-critical.
• Skilled in messaging best practices and capable of applying best practices to the operational environment.
• In-depth knowledge and hands-on experience with Microsoft Exchange server, planning, implementation, configuration, administration and troubleshooting.
• Experience configuring and deploying messaging server infrastructures in a highly available scenario via clustering, DAG, load balancing, pools, and pool pairing.
• Scripting knowledge (PowerShell, etc.) for administration, operations, configuration, and reporting.
• Designing and Implementing Microsoft Windows network Infrastructures with Windows servers.
• In-depth knowledge of Active Directory and LDAP technologies in Microsoft environments.
• Identity Manager 2016, Azure AD Connect and ADFS experience.
• On-premise and cloud solutions with Azure, Exchange Online and Office 365 coexistence and migration.
• Collaboration with other teams to provide right level of agility within a defined delivery process.
• Experience interacting with customers and appropriate representatives to analyze, validate, specify, verify, document and manage requirements.
• A strong understanding of Microsoft technologies (Windows Server, Active Directory, Azure, office 365, PowerShell, ITIL, ILM, FIM, MIM, Microsoft Federation.)
• Understanding of core network and messaging protocols (DNS, DHCP, TCP-IP, SIP, MAPI, SMTP.
• Working knowledge of PowerShell scripting.
• Consultation and development of custom configurations and solutions.
• Provide guidance during design, build, and run activities to ensure success from lab to released solutions
• Lead pre-production and production deployment, configuration, testing while ensuring best practices are followed and recommendations communicated.
• Provided support to the Project Management teams in regard to deployment and integration.
• Experience working on a cross functional team with formal Architecture & Design methodology framework.
• Adaptation skills: ability to proactively manage unexpected and complex situations.
• Independent self-starter and quick learner who is able to work well under pressure and tight timelines.
• Experience with server monitoring tools, and thorough understanding of Active Directory DC design, Schema, OU design, AD replication topology, and DC backup/restore procedures.
• Experience with virtualization deployment and management via VMware, V-Sphere, and Hyper-V.
• Business knowledge of Cloud Computing models, architecture and implementations in relation to Office 365.

TECHNICAL SKILLS

• Microsoft Exchange Server 2013
• Microsoft Exchange Server 2016
• Windows Server 2016 (NT 10.0)
• Windows Server 2012 R2 (NT6.3)
• Lync Server, Lync 2013/Skype-for-Business
• Microsoft PowerShell 5.0
• Microsoft PowerShell 4.0
• Microsoft Active Directory
• DirSync, AD Sync, ADFS
• Outlook
• Outlook Web (OWA)
• TCP/IP, DNS, MAPI, SMTP, POP, IMAP
• High availability, Resiliency
• Policy Administration
• Distributed Groups
• Dynamic Groups
• Mailbox Management
• Mailbox Permissions
• User Permissions
• Cloud Servers
• Identity Management
• Microsoft
• Identity software
• Microsoft Federation
• Exchange Online Protection (EOP)
• Exchange Admin Center (EAC)
• Windows XP/7/8/10
• VMWare/VSphere, VirtualBox, Virtual Machine, Microsoft HyperV
• SAP, ERP, CRM, SD, WM SCM, FICO
• PROGRAMMING: Visual Basic, PowerShell, PHP, Java, SQL, C#
• SOFTWARE: Microsoft Office, Adobe
• Verification & Validation
• ITIL.

PROFESSIONAL EXPERIENCE:

Confidential, Philadelphia, PA

LEAD EXCHANGE ENGINEER

Responsibilities:

• Troubleshooting users and tenants provisioning in Office 365.
• Configured mail flow with Office 365.
• Set user connectivity policies for Office 365.
• Automated user licensing process for Office 365.
• Created shared mailboxes in Office 365.
• Converted user mailboxes to shared mailboxes in Office 365.
• Implemented and configured data loss prevention (DLP) in Office 365.
• Configured in-place archiving to preserve email archives.
• Configured or implemented journaling of email communications to secure a copy of all communications.
• Defined corporate retention policies and tags for email messages in Office 365.
• Secured Exchange by implementing online protection in Exchange online for spam filtering, anti-virus and threat management.
• Switched over MX record in DNS settings for Office 365.
• Configured auto-discover services for Office 365 post migration.
• Verified Exchange web services and active sync functionality for Office 365.
• Troubleshot issues with Federation and calendar sharing functionality.
• Setup of voice policies as per the company requirement.
• Installed Lync server 2013 for over 14,000 Employees, and including archiving of users for legal reasons using global relay
• Monitored certificate validity for Lync and Exchange for information security.
• Set thresholds for Lync networking utilization and monitored usage.
• Implemented Lync 2013 and integrated with Exchange 2013 environment.
• Tested Lync front end services with synthetic transactions and service assessment.
• Configured Lync 2013 unified communications enterprise environment consisting of sixteen servers, a load balancer, and several media gateways, providing voice and video over IP, instant messaging, presence, web conferencing, video integration and unified messaging.

SENIOR EXCHANGE ENGINEER

Responsibilities:

• Performed cutover migrations to move customers to Office 365.
• Coordinated with network security team to open required ports/URLs through Firewalls.
• Coordinated with Cisco Unified Messaging team/Security team / Symantec DLP team to deliver customer requirement.
• Provided validation of HCW.
• Re- configured AAD Connect/DirSync and configured ADFS to meet Exchange Online requirements.
• Enabled Lync feature for Office 365 migrated mailboxes.
• Managed post implementation phase, pre-pilot, pilot and velocity migration.
• Responsible for all design and architecture, both high and low level, as well as infrastructure build-out.
• Responsible for all planning and documentation including project plan and migration plan.
• Responsible for technical documentation and reporting including but not limited to project status reports, project closure report, project specific documentation, handover and training documents.
• Enabled Lync feature for Office 365 migrated mailboxes.
• Configured the Migration Tool (Bit Titan Migration Wiz) for Migrating the Mailbox Data to Office 365.
• Created end-user instructions for migrating user pst content to Office 365 user mailbox.
• Established and configured UM capabilities and migrated users with voicemail established on Unified Messaging to Office 365 with same functionality.
• Mimicked the Exchange on premise DLP policies in Office 365 for supporting and protecting email and IM environments in cloud per Office 365 product capability.
• Provided migration pre-requisites, as well as pre-migration validation and post migration validation.
• Decommissioned Exchange 2013 servers after successful migration and verification of content and services
• Deployed Lync Front End servers in a pool configuration for hosted services and Edge servers for external communications, allowing unified communications services both internally and for remote users.
• Implemented Lync 2013 server and client.
• Enabled users for Skype for Business functionality and assign conferencing policies.
• Manually tested pool pairing features for Skype for Business and refined process documentation.
• Continued support of Skype for Business deployment for IM, conferencing, A/V and telephony connectivity with integrated web services.
• Added additional server to Edge pool for Skype for Business connections.
• Configures SBA/SBC for branch site communication and resiliency of sip traffic.
• MDM and mobile technology management for Lync clients, ActiveSync connections, and policy compliance.
• Manage internal IM system - Microsoft Lync 2013.
• Enabling the Lync accounts and also setting up Edge role and reverse proxy for the external sign in to work.

EXCHANGE CONSULTANT

Responsibilities:

• Migrated the existing Exchange 2010 server deployment to Exchange 2013 with negligible downtime.
• Trained users on changes to functionality, services, and Outlook features available. and versified contents of migrated folders to ensure consistency post migration.
• Executed and coordinated email migrations for approx. 1500 users.
• Troubleshot issues with mailbox moves, monitored bandwidth and migration progress, and reported on status and any changes in planning that were necessary.
• Tested and configured servers for upcoming migrations.
• Assisted team in migration of Enterprise from Exchange 2010 to Exchange 2013 on multiple enclaves
• Troubleshot issues with mailbox moves, monitored bandwidth and migration progress, and reported on status and any changes in planning that were necessary.
• Nested 1,500+ Distribution and Security Groups within members using PowerShell.
• Migrated over 500 Active Directory accounts between domains using PowerShell.
• Provided Maintenance and Scripting to support Messaging Environments.
• Created batches using scripting knowledge via PowerShell for eventual mailbox database moves to Exchange Online.
• Utilized PowerShell to perform checks for Exchange Logs, Event Logs, General Exchange Administration and various other tasks.
• Utilized PowerShell and other scripting skills to automate messaging processes and reporting.
• Leveraged public folder migration scripts to move public folders and contents to Exchange 2013 environment and verified all items were successfully moved.
• Active Directory migration between different domains and forest using ADMT tool.
• Reported on AD sync issues, errors, and conducted manual syncs as required.
• Managed the desktop environment using group policies in a Microsoft Windows Active Directory Environment. (Windows Server 2008/2012).
• Managing user accounts within Active Directory, modifying permissions for access to pertinent network.
• User administration via Active Directory Users and Computers, ADSIEdit.
• Active Directory users and computers, sites and services.
• Performed active directory backups and restore and carried out installation of new Windows 2012R2 servers.
• Managed Active Directory users and computers and Exchange server.
• Worked with Active Directory to create and manage domains, groups, and users.
• Reset and configure user's profile through Active Directory.
• Implemented and maintained an Active Directory Environment supporting end users within a Production Environment.

SYSTEMS ADMINISTRATOR

Responsibilities:

• Messaging technical administrator responsible for the continued support of Microsoft Exchange2007/2010 and Lync 2010 unified communications environments in a high availability deployment.
• Document control, including: build docs, server diagrams, architecture, user issues and change requests.
• Troubleshot failed mailbox moves, monitored mailbox statistics, reported to management on progression, and made adjustments to plans as deemed necessary.
• Created workflow processes and automation infrastructure
• Mobile Device Management experience with iPhone, Android, and Blackberry devices.
• Performed daily monitoring of Exchange software through native tools and SCOM.
• Managed Exchange coexistence with 2007 and 2010 versions, created legacy namespace, and assisted users with connectivity issues.
• Supported HUB, CAS and mailbox server roles for Exchange 2007, 2010.
• Responsible for creating new user and shared mailboxes, distribution groups, and security groups.
• Manage and maintain a Microsoft Exchange 2010 enterprise environment consisting of over 20,000 users distributed over 5 Active Directory networks in a VMware 5.0 virtual environment.
• Implemented group policies and various strategies to improve existing systems.
• Patched servers with updates and service packs following ITIL practices for change management.
• Updated configurations to filter incoming mail, spam and resolve bounce back issues.
• Responsible for user management, creating and modifying accounts, file systems, network rights and access to file systems and directories.
• Set-up archival environment with offsite DR and constant connectivity.
• Created and administrated group policies.
• Administrated Blackberry Server, Good for Enterprise, McAfee Spam Servers.
• Administration using EMC, EMS (Exchange Shell) and Windows Shell (Power Shell). Supporting OWA and Outlook client.
• Supported the Mobile Device Management.
• Imparting training for the implementation of SAP.
• Service Desk Engineer and systems administrator.
• SAP ECC (SD, WM, CRM, SCM).
• PHP development of Tracker application.
• Analysis and problem solving for SAP SD, SCM, WM CRM and FICO modules.
• SAP training for Level 1 Agents.
• Worked with solver teams to find solutions to new problems within SAP and update the knowledge base with those solutions.

SOFTWARE ENGINEER

Responsibilities:

• Was in charge of ERP Implementation (QAD).
• Responsible for designing and developing a PHP application to allow developers and help desk analysts to log help desk incidents and solutions.
• Reviewed current systems; presenting ideas for system improvements, including cost proposals.
• Worked closely with analysts, designers and staff.
• Produced detailed specifications and writing the program codes.
• Tested the product in controlled, real situations before going live.
• Prepared training manuals for users.
• Maintaining the systems once they are up and running.
• Managed computer hardware and software.
• Used development languages (C++, PHP, HTML, etc.).
• .Determined operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions.
• Documented and demonstrated solutions by developing documentation, flowcharts, layouts, diagrams, and charts.
• Prepared and installed solutions by determining and designing system specifications, standards, and programming.
• Improved operations by conducting systems analysis, and recommending changes in policies and procedures.