Technical SupportÂ Resume Greensboro, N.C. - Hire IT People

SUMMARY:

Extensive experience in many areas of IT delivery and support from past work experience
Noted for taking on new assignments and quickly evaluating a process to complete on time and within budget
Proven ability to motivate and lead cross - functional teams to support project objectives
Possesses a high level of verbal and written skills
Proven customer facing and verbal phone support
Excellent problem resolution abilities
Self-motivated does not require a high level of supervision to complete assignments
Consistent stable work history

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential, Greensboro, N.C.

Technical Support

Responsibilities:

Level 3 escalation support for customer problem resolution
Investigate and work with customers to solve issues with Internet, Phone & TV services
Remote access of customer equipment for configure changes to resolve problems i.e. can’t connect to WIFI
Verification that issue has been resolved or schedule on site service to complete problem resolution
Assist customers with upgrading services to meet their needs using TWC services

Confidential, Nashville, TN

Network Engineer

Responsibilities:

Site surveys and Detailed Station Reviews for conversion to Cisco IP phone service.
Installation and verification of new Cisco hardware.
Coordinated with vendors, contractors and local IT support to ensure all necessary resources were in place for to the New Cisco IP phone system.
Traveled extensively throughout the US to perform all necessary duties in support of the project.

Confidential, Raleigh, NC

Technology Consultant

Responsibilities:

Managed new site deployments for eVS, PISA & Full Service projects.
Project duties included installation verification, problem resolution and field deployment inventory tracking.
Coordinated with USPS and Accenture to plan new deployments.
Ensured network availability at Full Service locations, submit circuit order request if network not available.
Produce RFA to request District IT assistance in installing new Full Service equipment.
Submit NCRB and IP reservation request for Full Service equipment to access necessary services and servers.
Deployment testing of new cab files releases for Full Service and THSS.
Daily monitoring of new & pending installs for Full Service to ensure RFA completion dates are met.

Confidential, Winston-Salem, NC

IT Systems Technician Senior

Responsibilities:

Maintained campus server farm and network infrastructure to ensure maximum up time and performance.
Managed projects involving network infrastructure additions and deletions ensuring detailed documentation.
Third level support of problem resolution involving network and server issues.
Member of virtual server team that established standards for a Windows platform.
Successful migration of data and applications from 30 legacy OS/2 servers to a Windows platform.
Collapsed 6 IBM LAN Server Domains and removed 30 OS/2 servers.