SUMMARY 

• Strong experience with scripting languages such as Powershell and DOS.
• Some experience with BASH, PHP, and VB Script.
• Understanding of the C language foundation and stack.
• Some experience with writing code in C#, PHP, Visual Basic, HTML, and XML.
• Experience in using IDE solutions such as Visual Studio.
• Some experience with automated configuration management solutions such as Chef, Puppet, BladeLogic and Electric Commander.
• Strong experience in utilizing CLI consoles such as DOS command prompt, Powershell CLI, and Terminal consoles.
• Extensive experience with setup, maintenance, configuration and administration of all flavors of Windows, active directory and associated applications/services.
• Experience with setup, maintenance, configuration and administration of Linux and Mac OS.
• Experience with setup, maintenance, configuration and administration of virtualization platforms (vmware and hyper - v).
• Some experience administering cloud based PaaS and SaaS technologies (Azure, AWS).
• Experience with configuration, maintenance and administration of SQL databases.
• Experience with setup, maintenance, configuration and administration of load balancers, firewalls, managed switches, repeaters, access points and associated devices.
• Some experience with administration and maintenance of older SAN/NAS solutions.
• Some experience configuring and administering Cisco IOS and related routers.
• Extensive experience with network related protocols and services such as TCP/IP and DNS.
• Experience with setup, maintenance, configuration and administration of older blade server solutions.
• Experience with integrated and out-of-band management such as iLO and iDRAC.
• Experience with integrating and managing network cabling, patch-panels, and associated end-point devices.
• Extensive experience with building and integrating virtually all types of tower and rack-mounted servers.
• Extensive experience with virtually all types of consumer desktops, laptops and associated peripherals.
• Extensive experience with multi-team collaboration, end-user support and general consultation.
• Extensive experience with change management and process-driven environments.
• Professional demeanor, self-motivated and “big-picture” oriented.
• Exceptional skills in analytical and deductive thinking and an extremely quick learner.
• Self-starter, with meticulous attention to detail, organization and multi-tasking.
• Resourceful, motivated and ambitious team member.
• Efficient, reliable and self reliant during high tempo, time pressured situations.
• Proactive, innovative thinker with strong common sense and hard-working ethics.
• Dependable, loyal and high sense of personal integrity.
• Professional interpersonal skills, and able to interact with individuals of all technical skill levels.
• Direct, hands-on approach philosophy, and ability to make sound decisions.

Confidential, Woodland Hills, CA

Systems Engineer

• Assisted in planning and implementing a skillset propagation of the NOC team for the purpose of preparing them for bigger roles as junior engineers and administrators.
• Supervised and trained junior personnel on how to address complex ticket queues, including advanced troubleshooting techniques, best-practices, change management procedures, and other ITIL based processes.
• Designed, implemented and supported the company’s multi-site SCCM infrastructure and Azure OMS logging solution.
• Authored numerous scripts and automated tasks using Powershell and Jenkins to help address those daily, repetitious issues.
• Created a portable, menu-driven “multi-tool” (Powershell) to assist in performing some of the most common and repetitive tasks (including database queries and fail-overs, managing active directory tasks, managing remote services, etc.)

Relevant skills utilized: Windows Server 2008-201 6, Active Directory, Azure OMS, GPO, DNS, IIS, SSL, SCOM, SCCM, F5 LTM, VMWare, VSphere, PowerShell, Linux, ELK (Elastic Search, Logstash, Kibana), Jira, Confluence, Jenkins, Chef, SQL, compliance standards (SOX, PII, ITIL)

Systems Engineer

• Led and managed technical deliverables of numerous B2B and B2C SaaS projects.
• Collaborated and coordinated technical requirements and project time-tables with various business units and teams including those from operations, infrastructure, development and compliance.
• Performed, managed and maintained numerous virtual server deployments, decommissions and P2V conversions.
• Performed on-cloud and on-premise Active Directory, Azure AD, Exchange, and load balancer administration.
• Managed and performed monthly server patching, software integration and general updates/upgrades.
• Monitored and maintained over 3000+ server nodes across multiple international datacenters.
• Authored automation scripts and technical documentation for troubleshooting and instructional purposes.

Relevant skills utilized: Windows Server 2003-201 2, Active Directory, Azure AD, Enterprise Domains, GPO, DNS, IIS, SSL, Exchange 2010, Exchange Online, Office365, AWS, SCCM 2012, Okta, Cisco Ironport, F5 LTM/GTM’s, VMWare, VSphere, VPN, RDP, iDrac, iLO, SolarWinds, Splunk, Cherwell, Serena, Confluence, PowerShell, BladeLogic, Visual Studio, Agile Methodologies, compliance standards (PCI, GLBA, CFPB, HIPAA, SOX, PII, ITIL)

Systems Engineer

• Provided SME support of various hosted SaaS products and ensured delivery of SLA and OLA requirements relevant to the financial and mortgage servicing industry.
• Spearheaded projects and POC initiatives to effectively assess, communicate and deliver business requirements.
• Collaborated with distributed development, infrastructure and business teams to perform code drops and integration of various B2B and B2C products.
• Managed and maintained numerous server farm environments hosted in multiple national datacenters.
• Authored instructional and training documentations, technical matrices, and automation scripts to increase efficiency of deployments, maintenance and support.
• Mentored and trained junior engineers to ensure effective transfer of knowledge and allow multiple SME attainment.

Relevant skills utilized: Windows Server 2003-201 2, SQL 2005-201 2, Active Directory, Domain Trusts, GPO, DNS, IIS, SSL, DMZ, F5 Load Balancers, Virtual IP’s, TCP Ports, ACL, VMWare, VSphere, RDP, VPN, WMI, XML, PowerShell, Batch Script, PSTools, Visual Studio, SharePoint, compliance standards (PCI, GLBA, SOX, PII, ITIL).

Confidential, Long Beach, CA

Senior Specialist

• Performed code release deployments, integration and management of multiple SaaS products to various production and pre-production environments in support of business requirements for the automotive industry.
• Ensured timely and accurate delivery of products, services and support in accordance to SLA and OLA requirements.
• Managed the collaboration of release efforts between various distributed teams, SME’s, and business stakeholders, including scheduling, delegating, and automating of deployment tasks.
• Led, trained and assisted junior engineers in performing support, maintenance and deployment-related tasks.
• Managed and maintained all AOR (area of responsibility) servers and related equipment, including systems administration, updates, upgrades as well as troubleshooting, escalating and resolving all issues.
• Travelled to various national offices to coordinate or perform tasks, training and/or support of assigned projects.

Relevant skills utilized: Windows Server 2003-200 8, SQL 2005-200 8, Active Directory, Domain Trusts, GPO, DNS, IIS, SSL, DMZ, ISA/ForeFront, VMWare, VSphere, RDP, VPN, iLO, PowerShell, Batch Script, PSTools, SharePoint, Electric Commander, BMC Remedy, compliance standards (SOX, PII, ITIL).

Systems Engineer

• Developed and managed the “Restricted Server Initiative” as a proprietary solution to meet federal guidelines and compliancy mandates for the financial and investment industry.
• Implemented a hosted, questionnaire-based solution designed to identify, isolate and categorize all IT projects requiring access to any of the 3000+ company-wide servers.
• Designed and integrated web-forms, automated decision logic, database records, hierarchical approvals through change management, and tie-ins to email and ticketing system.
• Authored automation scripts, technical matrices, training documentations and PowerPoint presentations.
• Facilitated quorums, discussions, meetings, presentations and training with all relevant stakeholders.

Relevant skills utilized: Windows Server 2003-200 8, Active Directory, DNS, IIS, VMWare, VSphere, RDP, VPN, iLO, PHP, HTML, MySQL, PowerShell, Batch Script, SharePoint, Lotus Notes, BMC Remedy, compliance standards (PCI, GLBA, SOX, PII, ITIL).

Systems Engineer

Responsibilities:

• Managed and maintained company-wide IT assets in support of business requirements related to the pharmaceutical and clinical trials industry.
• Installed, configured and managed hardware, including distributed servers, firewalls, switches, storage, backups, as well as other solutions associated with network infrastructure and connectivity.
• Installed, configured and managed software related to operating systems, databases, hosting solutions, manageability and associated platforms used to integrate deployments of business and development products.
• Performed, maintained, and supported code drops and product release deployments to various development, testing and production environments.
• Managed domains, user accounts, permissions, certificates, and other tasks related to systems administration.
• Authored automation scripts, training instructions, technical diagrams and other documentations.
• Traveled to multiple international offices to provide project implementation, technical support and training.

Relevant skills utilized: Windows 2000-200 8, Active Directory, Domain Trusts, GPO, DNS, IIS, SSL, DMZ, SNMP, WMI, VMWare, VSphere, Hyper-V, WDS, Citrix, RDP, VPN, iLO, SQL 2000-200 8, Reporting Services, Oracle, Acronis, Ghost, Visual Studio, PowerShell, Batch Script, SharePoint, Tivoli, Nagios, SolarWinds, HP Proliant, IBM Blades, IBM SAN, RAID, Cisco IOS, PIX, Juniper/Netscreen, Barracuda, Symantec, BackupExec, SeaPine, compliance standards (SOX, PII, HIPAA, ITIL).