PROFESSIONAL EXPERIENCE:

Confidential

Sr. Network Engineer

Oviedo, FL

• Manage 6 network engineers in which I give support and guidance to daily. Responsible for creating training documentation and drawing up career path for all engineers.
• Support Microsoft Windows server technologies (Server 2008 R2/2012 R2/2016) operating systems, Exchange, DNS, Active Directory, and virtualization platforms.
• Install and configure Windows server and related technologies, SQL 2014 R2, ESXi, Hyper - V, SAN (iSCSi), and network components as needed to complete client projects.
• Provide help desk escalation support to System Administrators including server, network, desktop, and line of business/hosted application support.
• Manage multiple Cons for confidential to provide services to clients.
• Resolve network performance issues (internet bandwidth problems, ISP issues and firewall / router issues). Produce and maintain detailed technical and training documentation.
• Typical week: 40% Windows server/network support, 40% server/network projects, 5% escalated desktop/app support, 5% overflow coverage for sys admins/team lead, 5% admin/meetings, 5% training.

Systems Engineer Tier 4 

Winter Park, FL

• Supervised 6 network systems engineers in which I gave support and guidance to daily. Worked alongside the team lead in a supervisor capacity.
• Support Microsoft Windows server technologies (Server 2008 R2/2012 R2) operating systems, Exchange, DNS, Active Directory, and virtualization platforms.
• Install and configure Windows server and related technologies, SQL 2014 R2, Citrix, ESXi, Hyper-V, SAN (iSCSi), and network components as needed to complete client projects.
• Provide help desk escalation support to System Administrators including server, network, desktop, and line of business/hosted application support.
• Monitor performance of Windows server and server applications, identify root-cause and resolve issues.
• Resolve network performance issues (internet bandwidth problems, ISP issues and firewall / router issues).
• Produce and maintain detailed technical and training documentation.
• Typical week: 40% Windows server/network support, 20% server/network projects, 20% escalated desktop/app support, 10% overflow coverage for sys admins/team lead, 5% admin/meetings, 5% training.

Sr. Network Engineer 

Richmond, IN

• Administered and managed the Enterprise Windows 2003/2008/2012 servers, Microsoft Exchange servers, and MPLS networks worldwide on a daily basis.
• Administered and managed the Microsoft Windows 8 PRO/7 PRO/XP PRO desktop environment for the North America offices, and remotely for those offices worldwide.
• Provided quick responses and solutions to eliminate downtime on the network, servers, desktops, laptops, mobile devices, and closing out end users requests within a reasonable time to ensure satisfaction.
• Monitored and rectified network, telecom, desktop, laptop, mobile devices, and server issues on a daily basis.
• Performed builds, installs, and configurations when required for physical and ESXi 5.5 virtual environment.
• Administered the Enterprise ShoreTel VOIP telephone system and implemented upgrades when needed.
• Re-imaged desktops, laptops, and servers and deployed within the organization in a timely manner.
• Repaired and replaced parts when needed also working with external vendors.
• Configured thin clients to provide users with access to resources on a Windows 2003/2008 server to successfully perform their jobs.
• Kept technical document database updated with current policies and procedures.

Desktop Support Analyst

Cleveland, OH

• Under direct supervision, assisted in the implementation of desktop client solutions for the Time Warner enterprise network.
• Provided technical expertise, installation and migration of Windows 2000/XP workstations, laptops, and Citrix Terminals throughout the North East Ohio and Erie PA locations.
• Assisted clients and end users with troubleshooting problems over the phone and in-person.
• Coordinated the breakdown and set-up of training rooms per client requests.
• Installed new workstations and set-up laptops and insured data from old workstation\s and laptop were restored and fully functional.
• Troubleshoot escalated incident tickets and responded in a timely manner.
• Maintained hardware and software to comply with department and security standards.
• Provided security and software updates and patches according to department schedules, or to affected machines.
• Upgraded and decommissioned workstations and laptops as needed.
• Managed user\s accounts within Active Directory performing set-up and password resets.

Intel Server Support Analyst III 

Cleveland, OH

• Under minimum supervision, managed and monitored system performance for GE Enterprise Windows NT/2000/2003 servers.
• Identified system abnormalities, and undertook corrective actions to ensure maximum efficiency of servers repairing and replacing hardware as needed.
• Created user accounts and profiles, added servers, workstations, and network printers into the AD infrastructure.
• Physically installed, repaired, or decommissioned servers, ran patch cables to the switch racks and then to the servers to establish network connectivity.
• Monitored over 4000 servers within my physical location and throughout the world.
• Provided security and software updates and patches according to department schedules, or to affected machines.
• Upgraded and decommissioned workstations and servers as needed.

Washington, D.C

IT Operations Specialist

Responsibilities:

• Under minimum supervision, managed and monitored system performance for Senate Messaging Infrastructure, Microsoft Exchange servers, Enterprise Windows 2000/2003 files servers, in addition to EMC host, Senate Blackberry, UNIX and MVS operating systems.
• Identified system abnormalities, and undertook corrective actions to ensure maximum efficiency of Exchange, EMC, Blackberry, UNIX and MVS operating systems.
• Work also involved the administration of Active Directory and the SAN storage host operating systems; providing command-line support of Senate network and Senate Alternate Computer Facility linkages for Windows servers, UNIX servers and mainframe hosts.
• Performed Splits and Re-syncs of the Senate SAN device groups connected to the Enterprise Data Storage Network for disaster recovery and maintenance to IPL all Senate mainframe hosts.
• System Administration duties - Built server racks to meet customer requirements; Installed, repaired, cabled, and established network, router, and gateway connectivity to all servers and workstations. Provided security and software updates and patches according to department schedules, or to affected machines. Upgraded and decommission workstations and servers as needed.
• IT Technical Advisor - Worked directly with the IT Branch Manager. Tested and installed new software and equipment and wrote technical documentation to support the evaluations of all products introduced to the Enterprise IT department.