SUMMARY:

• NT Engineer - provide server administration support specializes on Windows platform both for physical (mix hardware environment of Dell/HP/IBM) and virtual environment using the following technologies:
• HyperV
• Build HyperV Host
• Deploy VMs
• VM and Storage migrations
• Disaster Recovery
• Support and administration
• VMWare
• Involved on project testing and evaluation of new technologies:
• Amazon Web Services - Amazon EC2
• MS Azure cloud solutions - IaaS and PaaS
• Twilio – cloud communication platform
• 2SMS – Enterprise SMS solutions for Global enterprise
• Ayehu eyeShare Automation Tool
• IT Automation (Subject Matter Expert) - evaluate existing IT Infrastructure processes, provide and develop automated tools and workflow using Ayehu eyeShare tool. Fee automation projects completed:
• Service Monitoring and automated restart
• Disk space cleanup automation
• Network IP and firewall request
• Server build automation (Windows server)

SKILLS AND ABILITIES:

• Able to build and manage Windows 2003 , 2008 and 2012  Server – File server, Application server and Citrix Terminal servers
• Administers Active Directory for user/computer accounts, OU and security groups for server administration
• Strongly implements IT Security policies by setting server and clients restrictions
• Able to install, configure, and operate LAN, WAN, Wireless LAN and Switched network services for small networks (100 nodes or fewer), including use of these protocols: RIP, EIGRP, OSPF, BGP Serial, and Frame Relay.
• Background in CISCO routers configuration and VoIP set-up, willing to learn and specialize on this
• Specialist in SOHO network design and implementation
• Able to conduct trainings and seminars for IT specifically Computer troubleshooting and Networking
• Understands IT Services Management – ITIL certification acquired
• Skilled in Electronic Circuit Design and implementation
• Project Manaegement (PMP) certification acquired
• Experience in BMC Remedy and HPSM and JIRA for IT ticketing system
• Sharepoint development and administration
• AVAMAR Backup and Recovery
• SCOM and SCCM administration
• LANDESK administration
• VMware Administration
• NetBackup Administration
• MS Orchestrator automation tool
• Storage Provisioning – EMC and SAN devices (DMX, NAS, SVC, VMAX, XIV)
• EMC Networker
• ServiceNow development and administration
• Citrix Administration, Thin Client configuration
• AD Administration and GPO, DNS, DHCP
• Several IT Security implemetation
• Organized, motivated and eager to learn
• Excellent ability to exercise independent judgment in handling details and specific assignments under well-defined standards and policies
• Able to interact in a team and be able to manage a group of individual or organization
• Above average analytical skills
• Able to work in pressure-laden situations
• VMWare Administration
• HyperV administration
• Ayehu eyeShare automation tool
• MS System Orchestrator

PROFESSIONAL EXPERIENCE:

Windows Transition Engineer / Senior Windows Administrator (Engineer level)

Confidential

Responsibilities:

• Working with Design Engineering on the initial service concept ensuring a handover to Transition Engineering
• Working in a cross functional team to develop the service and required deliverables. Uses MS System Orchestrator for workflow designs and Powershell for scripts for automation projects. Provide resolution on management’s request for automation workflows
• Working with various Operations and Customer Solutions teams to train and handover the service such that it can be delivered and supported consistently; provide standard operating procedures
• Helped in Design and Implementation of MS Azure cloud solution, specifically Azure Cloud Isolated Lab and Azure IaaS, that includes Service Creation, Storage Creation, VPN Tunnel Creation, VNET provisioning
• Test existing environment and do test migration for group of server
• Create Technical and Process documentation
• Train he operation group with the new process
• Lead a team to Designed, manages and administers Transition Engineering department’s Sharepoint site
• Participate in IT Infrastructure related  Events

Windows Administrator

Confidential

Responsibilities:

• Handles new server build (Windows 2K3 , 2008 and 2012 )
• OS Configurations, Windows related issues and requests. Hardware (Confidential  rack and blade servers) and Network Provisioning
• Administers Active Directory and Confidential 
• Maintain and Monitors all servers within the Confidential 
• Communicate and Process hardware replacement with the vendor.

Citrix Administrator

Confidential

Responsibilities:

• Administers Citrix 6.5 environment.
• Publishing application, licensing, user access and configurations.
• Troubleshoot and resolves Citrix related issues.

VMWare Administrator

Confidential

Responsibilities:

• Manage VMware environment. (VSphere v5.5)
• Creating and administering Windows server built inside VMware.
• Monitors and maintains datastores.
• Configures Data Center, Hosts and Networks.
• Manages tasks, events and host profiles and customize specification Manager,

SCOM Administrator

Confidential

Responsibilities:

• Maintains and administers System Center Operations Manager.
• Enrolling managed servers, creating group memberships and management packs, configures monitoring and notifications for any related server and appliances alerts.

LANDESK Administrator

Confidential

Responsibilities:

• Performs monthly Windows security patch deployment. Generate reports and other software required installations.

Windows Systems Engineer

Confidential

Responsibilities:

• Administers all Windows Server (2003/2008) – this all includes – File server, Application Server, Database Server, Active Directory Domain Controller, SMS/SCCM server and AV servers.
• Building of physical Windows servers (File, Citrix Terminal Servers or Application server) for new requirements on HP Proliant rack hardware.
• Manages and monitors backup using NetBackup including the offsite tape backup process
• Handles Virus Mitigation Project – manages MS upgrades and patches installation, AntiVirus or file definition installation
• Executive Support – handles all IT related issues of Directorial staff which includes, Blackberry support, desktop/laptop PC’s hardware, OS and application issues; as well as home network set-up
• Planning and implementation of IT Projects

Services Supervisor

Confidential

Responsibilities:

• Supervises a group of Desktop Engineers, and Server Support personnels
• Handles escalations of IT related issues and request
• Generate and reports weekly productivity of the entire IT Operations, this includes assessment and providing action items and recommendation
• Provide coaching session and meetings with the support group
• Provide IT support for Confidential ’s president and directoral staff

Remote System Administrator / Systems Engineer

Confidential

Responsibilities:

• Administers and manages the Confidential  Active Directory
• Handles new user account creation and deletion
• Troubleshoots and resolves IT issues related to user or group account including exchange and network file access issues.
• Handles remote software installs
• Configures Safe Guard Easy accounts for Hard Drive Encryption. This includes account creation and license allocation.
• Administers Network share including creation, deletion, allocation of permission and recovery.
• Starting April 2010 – I became the point of contact of Confidential  Helpdesk and IT Security Lead
• Takes consultation calls related to account and network permissions issues from the first line of support
• Resolves and sometimes escalates Exchange server issues

Remote Desktop Engineer

Confidential

Responsibilities:

• Receives escalated issues on client machines and remotely resolves issues like the following:
• Outlook and exchange
• Network connectivity both LAN, wireless and VPN (both mobilis/viatores and Universal Remote Access)
• Applications/software installation and any other related faults and how to’s
• XDA/CPS or Blackberry configuration and troubleshooting Active Sync
• PKI installation and troubleshooting
• Login issues
• Configuration and troubleshooting of RighFax accounts and application
• Performs backups and recovery of files
• Coordinates with Security team for possible virus or any forms of vulnerability.
• Accepts consultation calls for possible wide network issues
• Coordinates to Local IT group for last resort like complete machine build or formatting.

Service Desk Analyst

Confidential

Responsibilities:

• Receives and log calls and analyze user’s IT issue and providing resolution on first attempt otherwise route issue to the higher responsible team
• Handles user’s password reset and initial software installations
• Coordinates to different resolving team
• Fiona support pioneer for PKI issues –develop documentation support
• Was promoted several times in all level of Siemens UK Service Desk
• Was able to train new hire employee for the technical aspect of the job
• Facilitated team building activities and programs
• Was considered as one of the aspiring future Team Manager of the account

Network Support Specialist

Confidential

Responsibilities:

• Configures and troubleshoot issues with Linksys specialty devices like wireless media adapters, VPN routers network camera and IP Phones, Printservers and VoIP routers and many more
• Receives escalated issues from the fist level support team like SOHO network for both wired and wireless devices

Technical Support Executive

Confidential

Responsibilities:

• Configures and troubleshoot issues of Linksys SOHO wired and wireless devices
• Regularized from On-the-Job Training in 4 months
• Chosen as the OIC of several Level 1 teams
• Promoted to Special Application Team (Level 2) in 1 year
• Technical and Customer Service trainer