SUMMARY:

• Currently seeking a position that will allow me to utilize my varied work experiences to provide me with a career that will offer me responsibility, challenge, advancement and diversification.

TECHNICAL SKILLS:

Operating Systems: Windows 7, 8, 10, Windows 2003, 2008, 2012 some Linux (RedHat, SUSE, CentOS) and Mac OS

Software: MS Office Suite 2007 - 2010, Office 365, Dell Rapid Recovery, CA Arcserve Backup, Symantec Ghost, Symantec Endpoint Protection, McAffee, Vipre Antivirus, DSView 3 and 4, VMware vSphere 4 & 5, CheckPoint Endpoint Security, Cisco AnyConnect, Cisco Movi, LANDesk Management, vRanger Pro, Cisco Unity Express 7.0 and Cisco Unified Communications Manager Express

Hardware: Dell SonicWALL Firewall, HP, IBM and Dell Servers, Desktops, Laptops, Printers, 3Com, Linksys, Netgear, Wireless Access Points, some Cisco switches, Cisco and ShoreTel VoIP telephones, smart phones

Networking: Expertise in troubleshooting of Computer hardware related problems such like UPS, Printer and Driver, Managing and Maintaining Servers, PC s and Printers, Administration of Active Directory Users and Groups, AD GPOs, Backup Management, Reporting and Recovery, Disaster Recovery, Virus Protection and Eradication, Configuring and troubleshooting MS Outlook, Intermediate experience installing and administering network technologies, NTFS security, Administration of DNS, DHCP, AD Intermediate experience Administering Exchange environment

PROFESSIONAL EXPERIENCE:

Confidential, PA

Network Administrator

Responsibilities:

• Responsible for day-to-day IT operations, Active Directory & Exchange Server 2010 administration, functionality and monitoring of internal infrastructure, local and remote client support. Monitoring and troubleshooting network performance and interruptions using monitoring tools to determine bandwidth utilization, source and destination.
• Work with ISP to resolve network interruptions or outages as needed.
• PC troubleshooting hardware and software, Installation of peripherals, components and drivers.
• Support and maintain Tax applications
• Cisco VoIP Unified Communications and Unity Express Administration
• Dell SonicWALL Firewall maintenance and administration. Monitoring traffic and verifying no intrusion attempts.
• Implementation of SSL-VPN solution and support of it.
• Implementation of Dell Rapid Recovery backup solution.

Confidential

System Administrator

• Responsible for day-to-day IT operations, Active Directory administration, functionality and monitoring of internal infrastructure, local and remote client support. Monitoring and troubleshooting network performance and interruptions using monitoring tools to determine bandwidth utilization, source and destination.
• Calling vendor to resolve network interruptions or outages as needed.
• PC troubleshooting hardware and software, Installation of peripherals, components and drivers.
• ShoreTel 13.0 administration

Confidential

System/Network Administrator

• Responsible for day-to-day IT operations, Active Directory administration, functionality and monitoring of internal infrastructure, local and remote client support. Monitoring and troubleshooting network performance and interruptions using monitoring tools to determine bandwidth utilization, source and destination. Using basic commands such as ping, tracert, nslookup and ipconfig for initial problem determination.
• Calling vendor to resolve network interruptions or outages as needed.
• PC troubleshooting hardware and software, Installation of peripherals, components and drivers.
• Cisco VoIP Unified Communications and Unity Express Administration
• Avocent Global DSView Administrator providing instruction, guidance and site hardware consultation for DSView environment used to manage data centers for all Avocent locations. Managed projects for updating and patching all Windows servers.
• What’s Up Gold Administrator for infrastructure monitoring system used throughout Avocent.
• Project Manager for SEP r12 Migration for Avocent and continued administration of PC/Server clients

Technical Analyst

• Subject Matter Expert for HMX/ECMS and A/V Product line. Provide assistance to Avocent Sales Engineers and Technical Support with installation, trouble shooting and in house training of HMX/ECMS and A/V products.
• Provide assistance with installation (onsite and via phone), provide recommendations/solutions for customer data centers, training and trouble shooting of Avocent products such as serial console servers, digital and analog KVM switches, DSView 3 software, service processor managers and other Avocent products.
• Provide timely communications to customers regarding open cases.
• Assist coworkers with customer support calls, problem resolution and product training.
• Provide in house training to various departments on serial management products.
• Assist developers with problem escalation by replicating issues in lab and testing pre-release firmware for problem resolution.
• Represented Avocent at Linux World and Cisco Live tradeshow.

Confidential

PC Support Specialist

• Responsible for Active Directory and Exchange administration, providing technical support to designers and graphic artists in a deadline driven environment.
• Performed OS, application and hardware upgrades.
• Responsible for backup and restore operations.
• Responsible for the installation and replacement of Telrad telephones.
• Assigning and moving extensions in eManager, the telephone system management software.

Confidential

Technical Support III / LAN Administrator / Site Manager

• Primary contact for day-to-day questions, problems and concerns with regard to internal technology, as well as, PC support on or off site, application installation/support and video technology support. OS/hardware upgrades and other critical projects. On-call after hours and weekend support.
• Support 120 clients while focusing on positive customer contact and substantial staff interaction. VPN Support. Creating new accounts on the network Novell and Microsoft Active Directory. Server backups and restore operations. Accepting and documenting calls to the helpdesk while immediately resolving all issues.
• Member of the Workstation Advisory Group for the South East Cluster of the Firm. Responsibilities included the standardization of hardware and software for each function, creating a partnership with our clients and other groups within IT and providing solutions for clients of the South East Cluster.

Confidential

Computer Technician / Field Technician / Onsite Technician

• Responsible for troubleshooting, diagnosing and repairing damaged PC's, laptops and printers while immediately resolving all issues. Installing software, upgrading boards, modems and other internal devices.