HIGHLIGHTS OF QUALIFICATIONS:

• 7 ½ years of experience working with Salesforce in multiple capacities including building new custom Salesforce Apps; custom objects, fields, and page layouts; setup and configuration of Salesforce Nonprofit Success Pack (NPSP); and setup and configuration of Volunteers for Salesforce. Constant learning of Salesforce leveraging Trailhead, Salesforce Developer Account, and local Salesforce Saturdays groups.
• Formal Salesforce training includes completing Salesforce Administration Essentials for New Admins training course ADM - 201 and Salesforce Preparing for Your Salesforce Administrator Certification CRT-101.
• Developer Integrations with Salesforce include WordPress, Zapier, Calendly, and Twilio text messages using a Visualforce page.
• Frequently use Salesforce end-user tools to integrate with Outlook include Cirrus Insight for Outlook; ebsta for Outlook; and Linkpoint360 for Outlook.
• Built custom Salesforce Apps for tracking Proof of Concept (POC) for the Sales Engineering team and a Customer Solutions Case Study App for the Sales teams to enable searchable use case studies to assist closing opportunities.
• Hand coded HTML Salesforce email templates for teams; developed custom Salesforce Apps; and creating custom reports.

WORK EXPERIENCE:

Atlanta, GA

Confidential

Responsibilities:

• Caring for parents.
• Actively studying for the Salesforce Admin Certification.
• Completed Salesforce training course Administration Essentials for New Admins ADM 201 - March 2017
• Completed Salesforce training course Preparing for Your Salesforce Administrator Certification CRT -101 - March 2017
• Using Salesforce developer account to learn Salesforce Nonprofit Success Pack (NPSP); and setup and configuration of Volunteers for Salesforce. Constant learning of Salesforce leveraging Trailhead, Salesforce Developer Account, and local Salesforce Saturdays groups.
• Developer Integrations with Salesforce include WordPress, Zapier, Calendly, and Twilio text messages using a Visualforce page.

Sales Engineer

Atlanta, GA

Confidential

Responsibilities:

• The RES One Suite includes 5 core solutions and technologies: 1) Security 2) Identity and Access Management (IAM) 3) Self-Service IT 4) IT Service Management (ITSM) 5) User Environment Management (UEM)
• The RES Suite is an automation and orchestration platform with many integrations using APIs or custom scripting.
• In a pre-sales capacity, I position, qualify, and present live product demos to prospects using GoToMeeting and lead them through a product validation to a “technical win.”
• Working with Network and Security teams as part of the Product Validation process to ensure firewall configuration allowed for flowing communication.
• Used Linkpoint360 for Outlook to integrate Salesforce with Outlook.
• Used Salesforce to update Proof of Concept (POC) activities.

Sales Engineer

Atlanta, GA

Confidential

Responsibilities:

• Confidential ran out of funding and closed April 2015. Confidential is a startup company based in Redwood City, CA (Silicon Valley) and provides solutions built around security. The Moka5 LivePC is a Secure Container that is a virtualized PC running on the local hardware with a secure and management wrapper built around the Secure Container.
• In a pre-sales capacity, I position, qualify, and present live product demos to prospects using GoToMeeting and lead them through a product validation to a “technical win.”
• 100% success rate transitioning opportunities to a “technical win” and new customer under 60 days where the average deal age is 245 days.
• Worked closely with sales team to improve and reduce sales process age and significantly reduce POC durations.

Regional Sales Engineer

Atlanta, GA

Confidential

Responsibilities:

• Used Linkpoint360 for Outlook to integrate Salesforce with Outlook.
• Using Salesforce.com on a daily basis, I created Salesforce email templates for the team to efficiently send prospects Quick Start Guides for Product Validations and other common reference materials.
• Used Salesforce daily to update Proof of Concept (POC) activities.

Sr. Sales Engineer

Atlanta, GA

Confidential

Responsibilities:

• KACE Networks was a startup company founded in 2003 and based in San Francisco and maker of the first Appliance based full computer lifecycle systems management solution called the KACE Appliance (K1000 and K2000).
• KACE was acquired by Dell on 2/19/2010 and became Dell KACE.
• In a pre-sales capacity, I position, qualify, and present live product demos to prospects using WebEx and lead them through a product validation to a “technical win.”
• Using Salesforce.com on a daily basis, I created Salesforce email templates for the team to efficiently send prospects Quick Start Guides for Product Validations and other common reference materials.
• Used Salesforce daily to update demo and Proof of Concept (POC) activities.
• Utilized jQuery (JavaScript library) to add HTML interface customizations for prospects.
• Fortunate as the technical sales enabler to be on the top performing sales team selling more KACE Appliances than any other team three years running averaging 145% of quota from 2008-201 1.
• Transitioned 34 out of 36 product evaluations to a sales “Win” during my first quarter at KACE.
• Used Linkpoint360 for Outlook to integrate Salesforce with Outlook.
• Engaged with prospects as their technical point of contact during KACE Appliance product validations to eliminate all technical obstacles to enable sales and convey best practices on how best to use the KACE Appliances and convert to a “technical win.”
• Exceeded quota quarter over quarter for first three years.
• Rewarded with the Sales Founder’s Club distinction for the top sales team for two consecutive years.

Salesforce Admin

Atlanta, GA

Confidential

Responsibilities:

• Provide VMware consulting to medium and small companies.
• Specializes in providing Virtualization Solutions using VMware.
• Salesforce Administrator
• Hand coded HTML Salesforce email templates.
• Used and customized Salesforce daily to update all activities and tracking sales.

Salesforce Admin / Developer

Atlanta, GA

Confidential

Responsibilities:

• OQO ran out of funding and closed in 2008. A startup company based in San Francisco and maker of the world’s smallest computer running a full-blown operating system like Windows XP Pro or Windows Vista.
• Two of my customers were featured as case studies.
• Built custom Salesforce Apps for tracking Proof of Concept (POC) for the Sales Engineering team which included shipment tracking and returns; customized opportunity tracking and reports; a customer usage and success stories App for the Sales teams to enable searchable use case studies to assist closing opportunities; and issue tracking.
• Hand coded HTML Salesforce email templates for teams to use.
• Used Salesforce daily to update demo and Proof of Concept (POC) activities.
• Provide guidance and feedback on knowledge base articles based on customer feedback and demand.

Solutions Founder & CEO

Atlanta, GA

Confidential

Responsibilities:

• Provide professional network consulting to medium and small companies. Assisting small businesses with centralized storage and disaster recovery solutions. Specializing in VMware, Altiris, and network solutions.
• Implementing computer and network device management solutions utilizing SNMP to manage network infrastructure.
• Hand coded HTML Salesforce email templates for teams to use.
• Used Salesforce daily to update Proof of Concept (POC) activities.

Systems Engineer

Atlanta, GA

Confidential

Responsibilities:

• Hired 11/1/2000 as a Pre-Sales Systems Engineer, Advanced Systems Group (ASG) working from home office in Atlanta, GA.
• Initiated five Dell product engineering changes as a field Systems Engineer one of which every desktop features even today (Ted’s legacy at Dell).
• Previous training and experience with VMware products. I was the VMware Subject Matter Expert for my peers.
• Dedicated to BellSouth and Cingular (now AT&T) as a Dell on-site Technical Account Manager (TAM) being the single point of technical contact for all things Dell. Focused on Latitude Laptops, Optiplex Desktops, and PowerEdge Servers. Eliminated all technical obstacles to grow from $0 revenue to $9-12 Million a quarter in 2-3 years.
• Working through many server challenges and resolving them enabled a massive 400 server sale with BellSouth.
• Performed an Altiris proof of concept and implemented Altiris Deployment Solution for Dell Servers for Cingular in their Data Centers enabling a large 200 server sale with Cingular.