SUMMARY:

• 6 years of IT experience wif 4 years of experience in teh Salesforce.com CRM platform both as Administrator and Developer in Salesforce.com and around 1years of experience in Java/J2EE Technologies.

• Experience working wif salesforce.com sandbox and production environments.
• Extensive experience in designing, creating and maintaining Salesforce.com Workflow Rules, Approvals, Email Templates (HTML & Visual Force Templates).
• Worked on teh designing of custom objects, custom fields, role based page layouts, custom Tabs, custom reports, design of Visual Force Pages, Snapshots, Dashboards.
• Used Data loader for data management in force.com platform.
• Expertise in developing, deploying and integrating Salesforce.com CRM solutions.
• Expertise wif J2EE complaints IDE’s such as Eclipse.
• Implemented and delivered projects under Agile Development Environment and Test Driven Environments wif large & small project teams
• Expertise in complete Software Development Life Cycle (SDLC) like analysis, design and development of Multi - Tier Client/Server and Web based applications.
• Expertise in SQL, PL/SQL, Oracle 9i and MySQL databases.
• Experienced in UI Technologies - HTML, Java Script.
• Experienced in Software development and business modelling of Web applications, Client/Server Systems, Distributed applications and other custom built projects on Windows NT/9x/2000/XP.
• Possess exposure of working for projects spanning Financial, Business Process Management.
• Has a good Knowledge of various methodologies like Waterfall, Agile methodology (FAM).
• Experience in providing functional and technical support to peer Team members.
• Excellent Client interaction skills and proven experience in working independently as well as in a team.

TECHNICAL SKILLS:

Salesforce Technologies: Apex Classes, Apex Triggers, Visual Force Pages, Apex Web Services, Workflow & Approvals, Dashboards, Reports, Analytic Snapshots, Custom Objects, APEX Data Loader, Force.com Eclipse IDE Plug-in

Languages: Apex, Java, J2EE, C, SOQL, SOSL

Database Enterprise Technologies: Servlet 2.5, JSP 2.0, JDBC 4.0

Web Application Technologies : SOAP, WSDL, XML

Web Services: Apache Tomcat 5.0.24/7.0.21

Databases: Oracle, MS Access, Microsoft SQL Server, SQL & PL/ SQL

Tools/IDE: Eclipse, Net Beans, SQL Query Analyser, MS Visio

Mail Clients: MS Outlook

Operating Systems: Microsoft Windows

PROFESSIONAL EXPERIENCE:

Confidential, Dallas, TX

Salesforce Admin

Responsibilities:

• Assisted in analysis of teh existing functionality to identify teh enhancements and gaps in teh standard functionality, design and documented teh solutions to fill teh gaps.

• Interacted wif various business user groups to perform detailed analysis of business and technical requirements and to design solutions using various standard objects in Salesforce.
•   Implemented  security and sharing rules at object, field, and record level  for different users at different levels of organization. Also  created various profiles and configured teh permissions  based on teh organizational hierarchy.
• Worked wif various custom as well as standard Salesforce objects like Accounts, Contacts.
• Developed Custom business logic using Apex Classes, Triggers, Components, Visual Force pages and Controller Classes for various functional needs.
• Worked wif Apex Scheduler to invoke batch Apex classes at regular intervals.
• Wrote SOQL and SOSL wifin custom controllers, extensions and triggers.
• Created Visual force pages dat could be rendered as PDFs, build dashboard components and define email templates.
• Created  Workflows, Approval processes and developed validation rules .
• Used Pick lists, Dependent Pick lists, and Record Types to enforce data quality.
• Created Work flow rules and defined related tasks, email alerts and field updates.
• Utilized various third party  AppExchange tools  for Reporting and Data handling.
• Designed and modified Approval processes and created Approval steps which used email alerts and field updates.
• Monitored and resolved teh Service Requests, specifically, visibility issues involving Custom Profiles, Public Groups, and Sharing Rules.
• Created as well as Customized Various  Dashboards and Reports  wif Salesforce CRM.
•   Used  Agile methodology  to achieve high performance.
• Deployed meta-data changes and Apex classes from a Developer organization to a production organization using Change Sets.
• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on teh parent.
• Supported data migration using Sales force Data Loader.
• Designed Validation Rules along wif Roll-Up Summary Fields to maintain data quantity and data consistency.

Environment: Force.com IDE, Apex Classes, Java, Apex Triggers, Visual Force pages, Validation Rules, Formula Fields, Data Loader, Reports and Dashboards, HTML, Lightning components, Marketing Cloud, Exact Target, Service Cloud, Workflow & Approvals, Web Services. AppExchange, Workflow & Approvals, Reports, Custom Objects.

Confidential, Boston,MA

Salesforce Admin

Responsibilities:

• Worked on Standard objects such as leads, Opportunities, Accounts, Contacts, Campaigns associated wif Sales Cloud.

• Involved in Salesforce.com Application Set up activities and customized teh applications to match teh functional needs of teh organization.
• Developed various custom objects, Tabs, Components and Visual Force pages and Controllers.
• Created and deployed several reports using force.com platform.
• Customized User Roles, Role hierarchies, Profiles and Sharing settings to ensure dat teh protected data is available only to teh authorized users.
• Developed Apex classes, Controller Classes, Apex triggers and API integration for various functional needs in teh application.
• Apex code to convert lead to a contact and associate teh contacts wif accounts.
• Developed and deployed approval processes for leads conversion, opportunities and products/Assets management.
• Implemented teh requirements on Sandbox and Force.com IDE plug in for Eclipse and deploying it in production using Change Sets.
• Created work flow rules and defined related tasks, email alerts, and field updates.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on record detail pages and edit pages.
• Experienced wif Web-to-Lead and Web-to-Case scenarios along wif Escalation rules and Assignment Rules.
• Worked on role hierarchy & sharing rules to configure visibility.
• Maintained Organizational Hierarchy created Profiles, Roles and maintained Sharing/Security for FLS, Record-level Security.
• Customized teh dashboards to track usage for productivity and performance of business centres and their sales team.

Environment: Saleforce.com platform, Force.com Sites, Apex, Visual Force (Pages, Component &Controllers), Pages, Data Loader, Work flow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services

Confidential, New York City, NY

Salesforce Admin

Responsibilities:

• Worked on Standard objects such as leads, Opportunities, Accounts, Contacts, Campaigns associated wif Sales Cloud.

• Developed various custom objects, Tabs, Components and Visual Force pages and Controllers.
• Created and deployed several reports using force.com platform.
• Developed Apex classes, Controller Classes, Apex triggers and API integration for various functional needs in teh application.
• Apex code to convert lead to a contact and associate teh contacts wif accounts.
• Developed and deployed approval processes for leads conversion, opportunities and products, and Assets.
• Implemented teh requirements on Sandbox and Force.com IDE plug in during Eclipse and deploying it in production.
• Implemented teh integration of Salesforce to Oracle Eloqua for marketing.
• Created work flow rules and defined related tasks, email alerts, and field updates.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on record detail pages and edit pages.
• Experienced wif Web-to-Lead and Web-to-Case scenarios along wif Escalation rules and Assignment Rules.
• Customized teh dashboards to track usage for productivity and performance of business centres and their sales team.

Environment: Saleforce.com platform, Force.com Sites, Apex, Visual Force (Pages, Component & Controllers), Pages, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs.

Confidential, Burlington, MA

Java Developer

Responsibilities:

• Responsible for enhancing existing user interface functionality built using HTML, CSS, JavaScript & XML.

• Participated in data base design and writing complex queries to read teh data from MS SQL Server.
• Developed front-end using HTML and performed validations using Java Script.
• Implemented unit testing.
• Developed test scripts for teh other developers based on teh module they are working.
• Used CVS for Source Control and Version Management.
• Wrote teh code for teh new and existing programs as per coding standards.
• Communicated wif teh testing team in writing test plans and test cases and execution of test cases.

Environment: Java, JavaScript, SQL Server, CVS, Struts, Eclipse, HTML, CSS.