Application Engineer/Salesforce Administrator Resume

SUMMARY:

Experience as a computer professional in areas that include: Salesforce Administration, Lotus Domino Development, Lotus Domino Administration, Requirements Gathering and Analysis, Quality Assurance, Help Desk Support, Configuration Management, Data Management, Document Management, Project Management Support, Internal Customer/User Support, Federal Government Customer Support, Software Testing, Systems Engineering, Management/Task Lead, Training & Mentoring, Customer Service, Sales and Spacecraft Operations.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE:

Confidential

Application Engineer/Salesforce Administrator

Responsibilities:

Confidential

Application Engineer/Lotus Domino Developer

Responsibilities:

Lead developer developing/Implementing new Lotus Domino databases and maintaining/ administering Lotus Domino databases for internal and external customers.
Generated reports/statistics from data in the different databases for users in the finance and security organizations
Defined user requirements
Troubleshooting and correcting user problems while providing excellent customer support
Acting as a Lotus Domino liaison between Lotus Domino developers, CSC customers and Government customers.

Confidential

Computer Scientist

Responsibilities:

Providing software test support.
Leading the teams requirements tracking task
Reviewing, developing, and maintaining test and requirements documentation, including plans, procedures and reports
Providing problem resolutions
Reviewing technical material and providing detailed analysis and/or recommendations

Confidential

Senior Engineer/Configuration Management (CM) Specialist

Responsibilities:

Developing CM processes and requirements for planning and supporting the conduct of functional and physical audits (FCAs/PCAs).

Confidential

Computer Scientist/Task Lead

Responsibilities:

Leading a team responsible for the functional, integration, interface, regression, and system testing of software developed for the Network Control Center (NCC) located at Goddard Space Flight Center.
Generating test documents and reports
Requirements analysis
Developing and executing test cases