SUMMARY:

Award - winning business leader with progressive and cross-functional experience in: Operations Management, Human Resource Management, Facilities Management, Team Facilitation, Labor/Hiring Practices, Labor Retention Techniques, Quality Control, Safety, Goal Management, ATM and Debit Services and Business Development.

TECHNICAL SKILLS:

• Microsoft Office Suite
• Oracle
• Lean
• Six Sigma
• Continuous Improvement

PROFESSIONAL EXPERIENCE:

Confidential, Minneapolis, MN

PHYSICAL SECURITY AUDITOR

Responsibilities:

• Traveled 2x/month across the US to audit the physical security of the armored vendors holding cash inventories
• Prepared audit reports for the vendors with findings that required remediation within 10 days
• Worked with 3rd party Risk Management to ensure that the armored carriers were compliant with our regulators

MANAGER OF ARMORED CARRIER COMPLIANCE AUDIT

Confidential

Responsibilities:

• Managed a team of four people, two cash auditors and two physical security auditors
• Prepared reports for and participated in monthly performance calls with all armored vendors
• Completed performance reviews with team
• Managed a yearly travel budget for full team of $150K
• Supported all members of Risk, Network and Division Compliance at the bank
• Worked with 3rd party Risk Management to verify that the armored carriers were compliant with our regulators

Confidential, Houston, TX

BRANCH MANAGER

Responsibilities:

• A successful manager for a 140-employee operation in two geographic sites
• Conducted all branch sales responsibilities while possessing understanding of foreign currencies
• Responsible for internal and external client management, spanning multiple levels of the organization and various stakeholder groups (clients available upon request)
• Monitored the overall financial performance of branches while ensuring the appropriate attention to risk and quality control - conducting accident and damage assessments as required
• Ensured a safe and environment-friendly workplace via employee development and consultation with various sections of the company (Building Maintenance, Security and Safety, and the Cash Management Branch)
• Conducted resource management efforts as line manager and performed dispatch duties, including following established procedures in Field Administrative and Logistics directives
• Compiled monthly JJ Keller statistics of the company vehicle fleet

Confidential, Wilmington, OH

HUB MANAGER

Responsibilities:

• Record-setting hub manager with responsibilities for ~100 employees, including staff of 5 supervisors, 7 leads, 1 contingency coordinator, and an extensive security staff across the US
• Full P&L responsibility and a labor budget of ~$12 million annually
• Managed administration activities for all recruiting, hiring, training, dispatch and scheduling for the company’s DHL operation in Confidential
• Achieved top 5 hub ranking for February, April, and May of 2008 for the best on-time departures, production, and safety; ranked #2 for the entire DHL Network for Jun-Aug ‘08
• Managed a 100+ door, sort and load, and cross-dock operation with partners such as United States Postal Service, 3rd party transportation, and all Canadian/US import induction for Purolator Courier Service of Canada
• Responsible for all facility maintenance and industrial engineering plans
• Maintained Confidential DHL Hub operations while performing various projects and acting district manager assignments throughout the country, including hub operations in Roanoke VA, Minneapolis MN, Atlanta GA, Wilmington OH, Memphis TN, and Baton Rouge LA

Confidential, New Stanton, PA

INDUSTRIAL ENGINEER/DISPATCH SUPERVISOR

Responsibilities:

• Facilitated deployment of computer-assisted delivery loading system; maintaining quality control, efficiency, and cost effectiveness for more than 100,000 employees (‘04)
• Responsible for database management and controlled dispatch for the largest facility in Western Pennsylvania
• Increased the customer base by 10%, or 1,000 packages monthly in ‘06 through employee involvement, operational flexibility, and customer appreciation

ASSISTANT BUSINESS MANAGER

Confidential

Responsibilities:

• Assisted leadership with all daily management responsibilities including cost control and sales
• Managed and motivated team consisting of 14 management and 130 hourly personnel; achieved 86% positive results on employee relations survey (‘02)
• Interviewed and assisted with hiring of P/T and F/T employees
• Responsible for evaluation for initial discipline process and determining merits of grievances
• Successfully led center to achieve 100% driver participation in volume development for 4 years (‘00-‘04)
• Awarded Laurel Mountain District, "Best in class" awards in safety and employee relations (‘01); Laurel Mountain District received national Operational Excellence Award (‘01)

ASSISTANT BUSINESS MANAGER

Confidential

Responsibilities:

• Assisted leadership with all daily management responsibilities including cost control
• Managed 27 F/T package drivers and 25 tractor-trailer drivers, mentor to P/T team of 24
• Assisted team through ‘97 national strike while successfully keeping picket lines orderly

ON-ROAD DELIVERY SUPERVISOR-

Confidential

Responsibilities:

• Managed and motivated 15 F/T drivers throughout Clearfield and Jefferson counties
• Responsibilities included planning, logistics management, daily dispatch, audits and reporting

DELIVRY DRIVER

Confidential

Responsibilities:

• Worked as F/T Delivery Driver in a commercial/residential area

P/T OPERATIONS SUPERVISOR

Confidential

Responsibilities:

• Managed and motivated ~15 hourly employees responsible for loading 50 trucks and dispatching 5 drivers

P/T UNLOADER/LOADER

Confidential

Responsibilities:

• Performed dockworker functions, including unloading trucks and loading trailers while in college