SUMMARY:

• Over all 20 years of experience as System / Network Administrator with Windows 2012 R2 / 2008 R2 / 2003 R2 / Windows 10 & 7, MS Exchange Server and Office365, Application and IIS Web Server, Terminal Server, FTP Server on Windows / 2003, MS SQL 2005/2008/2014 Server, Sales Force CRM & Vtiger CRM, Viper Business Premium & Endpoint Security / EMR - Kipu System, Meditab ( IMS ), Quick Book Professional and Enterprise Version, Server Monitoring Software - Quest Spotlight for Windows and RMM Software Continuum, Network Monitoring software Spice works & Solar winds .
• Dell Power EDGE R930/R830/R730/R630/R530/R430 Series Server and Workstation - Dell OptiPlex, Precision, XPS and Dell All in One, Dell Storage MD3000,MD3200i, Dell EMC Unity 300, QNAP Storage - TES-1885U / TS-EC880U R2, Cisco Meraki firewall MX90. Access Point MR32, Network Switch - MS220, SonicWALL Firewall NSA 4500/3500/TZ190/TZ100 and Sonic Access Point N2 / Aci / Ace, Peplink Link Balancer and Failover Router 750/710/380, Dell Network Switch 24xx/52xx
• A good understanding of network protocols likes TCP/IP,RIP, BGP, IP SEC, Active Directory Services, DNS, DHCP, WINS, FTP, SMTP, LAN, WAN, VPN, VLAN, NAT, WAP, WAP2, SSH, VOIP and MPLS extensive system hardware knowledge.
• Supports roughly 550+ users and roughly 800+ devices, 650+ computers, authentication servers, application servers. Administrating Active Directory for environment needs and optimization. Heavy usage of scripting with start-up / log-in scripts including complex logical flows and variables and Create & configure Server GPO (User Rights Assignments under Security Policies) or user request which is approved from management.
• Handles everyday end-user support with highest feedback rating in department of 15 people, 98%.
• Heavily advises other technicians with phone support, Team Viewer / Logmein / Web Ex / VNC support, on-site support, tutorials, email, and documentation.
• Troubleshooting networking problems to ensure minimum downtime & maximum availability of network.
• Creates rich documentation tailored to intended audience's skill level & knowledge level both for end users and other site's technicians.
• Worked on Change Management, request management and Incident tickets using Vtiger CRM / Fresh desk and Fresh service ticketing tools.
• Good experience in directly working with clients, Requirement gathering, design specification, design Custom security and approval process flow for application.
• Quick learner and good performer both in team and independent job environments.

PROFESSIONAL SUMMARY:

Senior System Engineer

Confidential, NJ

Responsibilities:

• Working as a Senior System Engineer for a team size 4 Members (13 IOP Center, 1 Detox, 1 Rehab Center and 1 Pathology Diagnostic Lab) Including Approximate 25+ Dell / HP Server and Approximate 800+ Workstation, Mobile and Mac and Support to 550+ employees.
• Handled Design, Installation, Configuration & Monitoring VM Ware ESXi 5.5 /6.0 Host on Dell Server Power Edge / HP Proliant server and Configure and Manage ESXi networking and Storage Using vCenter on Dell MD3200i. EMC Unity 360 and QNAP and maintain Domain controller and Virtual server and desktop and Regular backup using Veem Backup Software and Migrate Physical Server to VM environment.
• Handled Design, Installation, and Configuration & Monitoring Micro Soft Hyper - V on windows 2008 R2 / Windows 2012 R2 Host on Dell Power Edge Server / HP Proliant Server and Configure SAN on Dell MD3200i. EMC Unity 360 and QNAP and maintain Windows base Domain controller and Windows and Linux Red Hat 7.2 Virtual Server and desktop and Regular backup using Altaro Backup Software and Migrate Physical Server to VM environment.
• Handled and Managed Business Application Like Laboratory Information System ( Orchard Software ), EMR - KIPU System, Meditab Software, Billing Software ( Health Pac), Quick Book Enterprise, Time Clock System,
• Handled, installation, configuration and Migration from Windows 2003 to Windows R2 server With Active Directory, GPO, DNS, and DHCP.
• Handled, Configuration and Migration on Microsoft Exchange and Office 365 - Admin/Support including creating new User/Group accounts, updating the mailbox properties like quotas, user profiles, creating Group ids, email aliases, Create Public Folder, Configuration & Troubleshooting Office Outlook, Outlook Web Access ( OWA) and Mobile Email sync.
• Firewall & Switch: Installed, Configured and Monitor and Configure Site to Site VPN on Cisco Meraki Firewall, Cisco Switches and Router with Access Point and Monitor and Control Access Point & Configure and install Sonic Wall TZ Series xx, NSA3500 and NSA4500 series and Configure as Per Client Requirement. Installed and Configure Link Balance and Load Balance and Internet Bonding Device Like Peplink 380, 780 and Mushroom Truffle, Truffle Lite and Configure site to Site VPN Tunnel between Multiple Branch and Vendor Infrastructure.
• Viper End Point Security: We deliver proactive and proven security solutions and services that help secure systems and networks. Viper Security protect our clients from the latest malware and emerging online threats. Our solutions are designed to work together, integrating anti-malware, antispyware, and antivirus software with security management features that deliver unsurpassed real-time visibility and analytics, reduce risk, ensure compliance, improve Internet security, and help businesses achieve operational efficiencies
• 24 x 7 Remote Monitoring & Management Using Software - Continuum / Spotlight / Spice Works.
• VOIP Phone System - 3CX and 8x8
• Admin/Support including creating new User/Group accounts, Backup& restore, Database Optimize, Maintain Server and User Problem
• Configure Polycom and Conference Phone.
• Configuration & Troubleshooting Web / Desktop base VOIP Client Software.
• Configuration & Troubleshooting Remote Client

Software Environment: Windows 2012 R2 / 2008 R2 / 2003 R2 / Windows 10 & 7, MS Exchange Server and Office365, Web Server, Terminal Server, FTP Server, MS SQL 2005/2008/2014 Server, SAP CRM / Sales Force CRM, Viper Business Premium & Endpoint Security / EMR - Kipu System, Meditab ( IMS ), Quick Book Professional and Enterprise Version, Server Monitoring Software - Quest Spotlight for Windows and RMM Software Continuum, Network Monitoring software Spice works & Solar winds .

Hardware and Network Environment: Dell Power EDGE R930/R830/R730/R630/R530/R430 Series Server and Workstation - Dell OptiPlex, Precision, XPS and Dell All in One, Dell Storage MD3000,MD3200i, Dell EMC Unity 300, QNAP Storage - TES-1885U / TS-EC880U R2, Cisco Meraki firewall MX90 . Access Point MR32, Network Switch - MS220, Sonic wall Firewall NSA 4500/3500/TZ190/TZ100 and Sonic Access Point N2 / Aci / Ace, Peplink Link Balancer and Failover Router 750/710/380, Dell Network Switch 24xx/52xx.

Senior System Engineer

Confidential, NJ

Responsibilities:

• Worked as a Senior System Engineer for a team size 13 Members. 350 (Doctor Clients) Business and Support to 680 employees.
• Windows 8/ 7/2003/2008 R2/2012 Server: Design, Installation, configuration and Implementation
• Design and Implementation of enterprise wide ADC, DNS, DHCP, FTP, WSUS, VPN Servers.
• Installation, Configuration, Upgrade & Implement of Operating Systems, Hardware, Patches Updates Network and logon Problem and other software Packages on server Windows Server as well as workstations in Windows environments.
• Support including creating new User/Group accounts, updating the User/Group, Delete the User/Group, etc.
• Performance tuning, capacity planning, security and certificate management (SSL)
• Expert in Team Foundation Server, SharePoint Foundation, IIS administration, user security roles, back.
• Proficient in using Windows Admin tools like Performance Measurement and Optimization Tools, GPO, Security Policies Configuration, Debugging tools such as Event Viewer, IIS Console, Computer Management, MMC, Registry Tools, Setting up Services and batch jobs, User and Groups management including permissions, Sharing, Policy settings for local and network systems, Network IPs/ports, mapping Remote Installation and Remote accesses.
• Handled installation, configuration and Migration from Windows 2003 to Windows R2 server With Active Directory, GPO, DNS, and DHCP.

VM Ware Server:

• Support VMware migrating project with 130 physical Windows / R2 2012 R2 Servers into virtual environment.
• Build VM Hosts 5.1 on Dell Power edge R710 with SAN 3 00 MDi Servers, migrate new virtual servers according to company P2V procedure
• Administration of vSphere 5.1. to manage hosts, clients and network, clone VM using Plate Spin
• Coordinate with a Project Managers and internal business customers to plan and schedule necessary downtime
• Configuration and troubleshooting of SAN attached storage,
• Perform renaming of Servers, IP address changes, bios upgrades, server performance monitoring
• Upgrade VMware tools on windows servers and apply appropriate firmware, install new HBA
• Maintained excellent customer relationship and meet project scheduled downtime target.

Vtiger CRM / VOIP Server ( Initiatives Communication / 3CX ):

• Design, Installation, configuration and Implementation
• Admin/Support including creating new User/Group accounts, Backup& restore, Database Optimize, User & Server Problem.
• Configure Polycom and Conference Phone.
• Configuration & Troubleshooting Web / Desktop base VOIP Client Software.
• Configuration & Troubleshooting Remote Client
• Configuration & Troubleshooting PDA Client or Mobile Client
• Configuration & Troubleshooting Remote Office Database. .
• Configuration & Troubleshooting Spam Filtering
• Good knowledge of Sage Outlook and Email Trouble Shooting.
• Installation of software upgrades, security patches and service packs for MS Sage CRM server
• MS Exchange Server 2010, 2013 and Office 365: Design, Installation, configuration and Implementation
• Admin/Support including creating new User/Group accounts, updating the mailbox properties like quotas, user profiles, creating Group ids, email aliases, Create Public Folder, etc
• Configuration & Troubleshooting Outlook Web Access ( OWA)
• Configuration & Troubleshooting Outlook Mobile Access ( OMA)
• Using a Exmerge Tools take the of all User Mailbox Backup & Restore
• Configuration & Troubleshooting Spam Filtering
• Good knowledge of Microsoft Outlook Express and Email Trouble Shooting.
• Installation of software upgrades, security patches and service packs for MS Exchange server
• Managing Active Directory and restructuring Active Directory
• Design, Document and Implement Quest AD and Exchange products.
• Managing Exchange infrastructure
• Working on Quest products and Quest migration tolls.
• Design and implementation of wireless messaging services
• Managing Blackberry messaging server v 4.1.
• Blackberry migrations and upgrades in Exchange environment like (3.6 to 4.x)
• Experience in LCS (Live/Office Communicator) support/deployment.
• Managing SAN environment
• Client related issues and RPC over HTTP troubleshooting.
• Backup & Recovery and Disaster recovery planning
• Managing R-fax server.
• Spam and virus control using Symantec.
• Resolve OWA, OMA and Active Sync issues
• Disaster recovery using tools like VMware & Windows Virtual PC
• Resolving Outlook 2003 and 2007 Issues
• MS SQL 2005/2008 R2 Server: Design, Installation, configuration and Implementation
• Admin/Support including creating New Database, Create New User, Update User, Delete User, Database Privilege, Database Tuning, etc
• Using Powerful Tools Sonic Wall 3440i taking a Backup of all Business Database Tables.
• Handled, Managed and Support Business Application Like Laboratory Information System ( Orchard Software ), EMR - KIPU System, Meditab Software, EClinical Works, All Scripts, Practice Fusion, Amazing Chart, Laboratory Billing Software ( Health Pac), Quick Book Enterprise, Time Clock System for In-house and Some of Doctor Client .

Software Environment: Windows 2012 R2 / 2008/2003 R2/7/XP, MS Exchange Server 2003/2007 and Office365, Web Server 2003/2008/2012, MS SQL 2005/2008/2014 Server, Vtiger CRM, Symantec Enterprise security / Client Security / Mail Security

Hardware Environment: Dell Power EDGE R710/R 610/410/2900/2600/2500 CC series Server and Dell Dimension 2400/3000/4700/5150/9150, Sonic Firewall NSA 4500/3500/TZ190/TZ100, Pep link 380 Failover router, Linksys Router/VPN – RV082, Network Switch SRW2024, Linksys Wireless and Switch 24xx/52xx,.

System Administrator

Confidential, NY

Responsibilities:

• Windows XP/ 2000/2003/2003 R2 Server: Design, Installation, configuration and Implementation
• Design and Implementation of enterprise wide ADC, DNS, DHCP, FTP Servers.
• Installation, Configuration, Upgrade & Implement of Operating Systems, Hardware, Patches Updates Network and logon Problem and other software Packages on server Windows 2003 Server as well as workstations in Windows environments.
• Support including creating new User/Group accounts, updating the User/Group, Delete the User/Group, etc
• Proficient in using Windows Admin tools like Performance Measurement and Optimization Tools, GPO, Security Policies Configuration, Debugging tools such as Event Viewer, IIS Console, Computer Management, MMC, Registry Tools, Setting up Services and batch jobs, User and Groups management including permissions, Sharing, Policy settings for local and network systems, Network IPs/ports, mapping Remote Installation and Remote accesses.
• Handled installation, configuration and Migration from Windows 2000 to Windows 2003 R2 server
• MS Exchange Server 2003: Design, Installation, configuration and Implementation
• Admin/Support including creating new User/Group accounts, updating the mailbox properties like quotas, user profiles, creating Group ids, email aliases, Create Public Folder, etc
• Configuration & Troubleshooting Outlook Web Access ( OWA)
• Configuration & Troubleshooting Outlook Mobile Access ( OMA)
• Using a Exmerge Tools take the of all User Mailbox Backup & Restore
• Configuration & Troubleshooting Spam Filtering
• Good knowledge of Microsoft Outlook Express and Email Trouble Shooting.
• Installation of software upgrades, security patches and service packs for MS Exchange server
• MS SQL 2000 Server: Design, Installation, configuration and Implementation
• Admin/Support including creating New Database, Create New User, Update User, Delete User, Database Privilege, Database Tuning, etc
• Using Powerful Tools Sonic Wall 3440i taking a Backup of all Business Database Tables
• Web Server on Windows 2003 R2 Server: Installation, configuration, Implementation and Troubleshooting.
• Responsible to update and managed the in-house website
• Shore Tel – T1/60 VOIP Server on Windows 2003 R2 Server: Installation, configuration Implementation and Troubleshooting.
• Responsible to managed all phone lying VOIP phone and application link to users using third party tools Call Manager.
• Veritas Backup Exec 10d / Sonic wall 3440i Backup Server: Installation, configuration, Implementation and Troubleshooting.
• Backup and Restore process for all the servers( Windows File Server, Exchange Mail Box, MS-SQL database, Web Server & VOIP database ) lying on network
• Share Point Server 2003: Installation, configuration, Implementation and Troubleshooting.
• Live Communication Server 2005: Installation, configuration, Implementation and Troubleshooting.
• Citrix Meta Frame Presentation Server 4.0: Installation, configuration, Implementation and Troubleshooting.
• The Citrix Metaframe XPe server farms consisted of 15 servers in their own domain.
• Symantec Enterprise Security / Client Security / Mail Security: Installation, configuration, Implementation and Troubleshooting.
• QuickBooks 2006: Installation, configuration, Implementation and Troubleshooting.
• Implement a test environment that will mirror production environment and allow for a disaster recovery solution.
• Hardware support, troubleshooting, diagnosing, problem solving and recovery.
• Solving Security related issues like email viruses, desktop virus cleanups, regular antivirus updates.
• Trouble shooting of day to day system problems.
• Remote monitoring of Systems (Using SMS).
• Provided clear "best practices" consultation to clients on security/technology related issues and scenarios.
• Played main role in minimizing the various virus epidemics with network architecture and tools prior to anti-virus vendor updates

Software Environment: Windows 2003 R2/2000/XP, MS Exchange Server 2003, Web Server 2003 MS SQL 2000 Server, Shore Tel T1/60 VOIP Server, SharePoint, Sonic wall 3440i backup Server, Live Communication Server 2005, SharePoint Server 2003, Citrix Meta Frame Presentation Server 4.0, Symantec Enterprise security / Client Security / Mail Security

Hardware Environment: Dell Power EDGE 2850/2600/2500 CC series Server and Dell Dimension 2400/3000/4700/5150/9150, Sonic Firewall 3060, Linksys Router/VPN – RV082, Network Switch SRW2024, Linksys Wireless and Switch, Iron Port C10, Xerox Document 632 High Speed Scanner .

System Administrator

Confidential, New York

Responsibilities:

• Project Leader for AUA effort to design and implement a new IT infrastructure server back end strategy based on Windows 2003 Server to include PDCs, BDCs, DHCP, RAS, SMS, SQL, Win INSTALL.
• Installing, Configuring & Implement Windows 2000/20003 Servers in 24/7 environment.
• Installation, Configuration & Upgrade of operating systems, patches and other software Packages on server as well as workstations.
• Windows 2000/2003 Group Policy Objects (GPOs), Security policy (Audit & Authority) and implementation Encryption File System (EFS).
• Handled installation, configuration and Migration from Win NT to Windows 2000/XP.
• MS-Exchange 2003 Admin/Support including Installation, Configuration, creating new user accounts, updating the mailbox properties like quotas, user profiles, creating group ids, email aliases, User Mail box Backup etc
• Used Veritas volume manager to create file systems as per user and database Requirements
• Backup management through Veritas Net backup.
• Disk and File system management through Veritas Volume Manager

Environment: Windows-XP/2000/2003, MS Exchange Server 2003, SQL 2000 Server, MS Office 2003.

Help Desk Support Engineer

Confidential, New York

Responsibilities:

• Installation, Configuration and Administration of Microsoft Windows XP/20002003 Server
• Configuration of Domain Server, ADC/DNS / DHCP/FTP Server, IIS Server and Proxy Server.
• Helpdesk Support including creating and assigning tickets, Assigning priority levels to the tickets, and working on the assigned tickets.
• Worked as On-Call person on shifts, and provided technical support to customers to local and remote customers on Phone, worked in evening and night shifts.
• Designing and implementing domain structuring company’s users and its permissions in an NT multi-location environment, proficiency in NT Connectivity,
• Migration from Windows NT 4.0 to Windows 2000
• Perform backups, CPU utilization, install patches and upgrades, assist new users, add and troubleshoot printers, application management, handle networking issues
• Manage the desktop systems and tools, install new software and help write and develop department policies and procedures Installing of NT Network
• Providing and monitoring connectivity between client and server and optimizing network utilization
• As a team member solve networking problems and meet the deadlines for quality performance.

Environment: Enterprise LAN & WAN, VPN, Information Security

System Administrator

Confidential

Responsibilities:

• Windows NT/XP/2000 server: Installation and configuration and Troubleshooting.
• Installation of software upgrades, security patches and service packs
• Cisco 1700, 2500, 2600,3600, 4500 router series and Cisco 1900 catalyst Series installation, Configuration for 45 location in India for Group of Vardhman Ltd.
• Sco UNIX 5.0/5.5 server: Installation and configuration and Troubleshooting.
• Installation, configuration and Performance monitoring and troubleshooting on SUN & HP platform during application migration and upgradation process.
• Basic Scripting for startup, shutdown and performance monitoring using Ksh, Bourne shell. Also have debugged scripts written in Perl.
• Lease line, VSAT: Troubleshooting and Maintaining.
• Oracle 8i and Developer 2000: Configuration the system for ORACLE database eg. Creating file system / tuning the kernel. Support DBA for ORACLE
• Installation, Configuration and troubleshooting on the Windows 2000 server.
• Design, Development and implementing: HRIS, Trg & OD System, Marking system, TDS system, Gate pass System in oracle & Developer 2000 on Windows 2000 server.
• ERP - Coordinator: Handling the production, Dispatch, Q.C, Power Plant, Electrical Dept. for the ERP Project on IBM AS 400 Server and Database DB2.
• Networking using TCP/IP on network like Star topology and Fiber Optic network like FDDI.
• Vendor Coordination: Coordinate with HCL, IBM and Wipro outside vendors for Purchase, Technical issues. Drive the issue to the completion stage.
• User support: User support over telephone and in person as per the task requirements for Windows 2000, UNIX, Linux. Also did not root cause analysis of the problem

Systems Administration:

• Installing and Configuring Windows 2000 (Advanced) Servers on NTFS systems.
• Setting up and maintaining the windows 2000 server for the all projects and tuning the server for the desired applications.
• Configuring and Administering DNS
• Proficient in using Windows Administration Admin tools like Performance Measurement and Optimization Tools, Security Policies Configuration, Debugging tools such as Event Viewer, IIS Console, Computer Management, MMC, Registry Tools, Setting up Services and batch jobs, User and Groups management including permissions, Sharing, Policy settings for local and network systems, Network IPs/ports, mapping and accesses.
• Creating Group Policy Objects (GPO’s), Security policy, creating groups and users, Assigning rights and permissions.
• Backup and Restore process for all the servers over the network
• Establishing and stabilizing the project environment (hardware/software entities).
• Infrastructure monitoring and control processes include management and support steps.
• Defining and installing team facilities including technology and communication infrastructure.
• Provide clear "best practices" consultation to clients on security/technology related issues and scenarios.
• Proficient in Network tools such as telnet, ftp, ping, ipconfig, netstat, nbtstat, tracert, whois and others.
• Installing, Configuring &maintaining DNS, DHCP, WINS, IP Filtering.
• Good understanding of Domain Models and trust relationships.
• Managing the ADC network and maintaining desktops.
• Provide connectivity to the client's network and/or server resources.
• Hardware support, troubleshooting, diagnosing, problem solving and recovery.
• Solving Security related issues like email viruses, desktop virus cleanups, regular antivirus updates.
• Create System loadset (System Images with Project specific software) using Symantec Ghost.
• Windows Servers support including OS support, Security patch updates, adding and modifying users, groups, policies, network and login support.
• Setup and maintaining Terminal Servers, creating Terminal clients and monitoring client connectivity.
• Administer the Symantec antivirus servers. Play main role in minimizing the various virus epidemics within the network, security loops holes and tools prior to anti-virus vendor updates.

Environment: Windows NT/ 2000 server, Sco Unix 5.0/5.5 Involved in System, Network and Database administration on HCL GL 4550 server oracle 8i. Setting up of Linux over VSAT for companywide mailing solutions. Windows NT/2000 server, UNIX, Oracle 8i

System/Network Technical Support Engineer

Confidential

Responsibilities:

• Installed and maintained Client/Server applications in both UNIX and Windows NT environment. Analyzed peer to peer network topology and hardware/software inventory.
• Designed and implemented highly scalable Windows NT Server based environment.
• Managed the conversion of client operating system from Windows 95 to Windows NT Workstations.
• Provided software installation support and troubleshooting. Managed the network technology upgrade from a thin-net (coaxial) ring topology to a 10Base-T star topology.
• Windows NT Server and Workstation installation/configuration, Network administration in domain and peer-to-peer environment, File and print sharing, Network card and cable installation, TCP/IP, Troubleshooting
• Designed and implemented domain models and LANs (Local Area Networks) configuration.
• Administered and maintained a Windows NT/Novell WAN (Wide Area Network) comprising of over 20 LANs.
• Troubleshot network problems related to various network protocols namely IPX/SPX, TCP/IP, NWlink, NETBEUI, HTTP, SMTP, etc.
• Installed server software and managed the inter-operability of Novell and Windows NT.
• Implemented Windows NT domain models and responsible for the rollout of Windows NT workstations and Windows 95 desktops. Provided complete documentation on the network topology, hardware/software implementations, and shared resources.