We provide IT Staff Augmentation Services!

Customer Deployment Resume

3.00/5 (Submit Your Rating)

Indianapolis, In

SUMMARY:

  • Motivated and talented senior engineer offers over 14 years of experience working closely with complex network architectures and computer systems.
  • Experience includes troubleshooting, performing configuration reviews and approvals, network design and architecture, and customer service technical support.
  • Able to make sound decisions and justifiable recommendations; based technical skills and background.
  • Years of experience with the usage and function of Alcatel - Lucent, Fujitsu, Cisco, Brocade, F5, and Juniper products.

TECHNICAL SKILLS:

  • LAN/WAN Architecture
  • Fujitsu Flashwave Optical Architecture
  • Cyber Security
  • DNS and DHCP
  • Project Management
  • Splunk
  • SolarWinds Orion
  • Cisco Prime
  • Brocade Load Balancing
  • Cisco Firewalls
  • Juniper SRX Firewalls
  • Juniper ISG(Fortigate) Firewalls
  • Juniper/Pulse SSLVPN
  • Palo Alto Firewalls
  • Cisco Routing & Switching
  • Alcatel 7xxx Routing & Switching
  • Juniper Routing & Switching
  • Project Vendor Management
  • IPTV Network Architect/Administration
  • OSPF
  • BGP
  • MPLS Protocols.

PROFESSIONAL EXPERIENCE:

Confidential, Indianapolis, IN

Customer Deployment

Responsibilities:
  • Deploy worldwide customer connectivity using Accenture NGWAN Cloud
  • Lead Juniper SRX firewall IPS/IDS implementation
  • Junos support for the Customer Deployment team
  • Developed the SRX procedure to implement IPS/IDS licenses
  • Converted SRX 1400 configurations to SRX 4100
  • Developed procedure to migrate NGWAN cloud SRX 1400 to SRX 4100
  • Implemented, tested site-to-site VPN connectivity for customer remote sites
  • Created end to end decommission scripts for customer remote sites

Confidential, North Chicago, IL

Sr Network Engineer

Responsibilities:
  • Designed new university architecture to migrate Extreme Networks to Cisco
  • Lead and managed 3 month network migrations from Extreme Network to Cisco
  • Designed University Security Architecture for Juniper ISG2000 to SRX1400
  • Maintained compliance to HIPPA, FERPA standards
  • Manage Campus Cisco/Aruba wireless network
  • Managed Pulse SSLVPN connectivity for remote access
  • Maintain Nagios and Solarwinds network monitoring platforms
  • Performed wireless network surveys for over 850 new Ethernet connections providing wireless service to student housing apartments
  • Maintained Audio visual network connections internal and external to the university

Confidential, Phoenix,Az

RNOC Engineer

Responsibilities:
  • Coordinate and resolve all proactive and reactive network incidents
  • Perform triage and remote restore in a Tier III environment
  • Minimize customer service interruptions and customer impacting outages
  • Internal/external escalation point of contact for hardware, software, and circuit trouble requests
  • Managed hospitality wireless networks in Las Vegas using Dell Aruba, and Cisco

Confidential, Richardson, TX

Business Development Sales

Responsibilities:
  • Present Confidential 520 SAM technical presentations to customer regional and executive teams
  • Customer advocate in all technical and new product integration
  • Provide customer training on FW400, FW9500 optical network devices
  • Develop customer network designs and diagrams
  • Conducts multi vendor integration lab trials using Fujitsu FlashWave optical platforms with Confidential 7450, 7705, 7750 service switches and routers
  • Conducts First Office Application(FOA) field trials Confidential cellular backhaul sites
  • Install and configure Confidential 5620 SAM as the customer NMS architecture
  • Demonstrate 5620 SAM discover non-ALU network devices

Confidential, Austin, Tx

Product Development Engineer

Responsibilities:
  • Lead engineer in Uverse IPTV labs dedicated to new product and proof of concept testing
  • Architect network integration of 3rd party vendor concept prototypes in early stages of research
  • Integration test lead on Confidential 7750 SR12, 7330 ISAM, 7342 SW, Cisco 2900 series, Juniper MX460 and Cienna network routing & switching devices
  • Maintain network connectivity of Confidential &T research labs
  • Manage lab security network architecture using Cisco ASA, ISG2000(ScreenOS), SRX 1400/4100
  • Manage Juniper NSM, Cisco Prime, Confidential 5620 SAM, and Cisco ASDM monitoring platform

Confidential, Plano, Tx

Field Engineering Team Lead

Responsibilities:
  • Single point of contact for all field technical issues
  • Proactively evaluate the customer network improving network reliability
  • Track and coordinate product and software quality concerns
  • Develop and implement cellular backhaul procedures
  • Technical lead for daily operations of Uverse laboratory
  • Review and approve Juniper ISG 2000 firewall configurations
  • Manage the migration of all Uverse firewall from CheckPoint to Juniper ISG 2000(ScreenOs)
  • Develop test procedures to test Video Hub Office(VHO) backend network flows
  • Designed lab mockup of the Southeast region integrating the Atlanta Super Headend Office(SHO) with the existing Mission, Ks SHO
  • Manage a team of 9 engineers during live Uverse VHO migration of 175,000 customers over a 5 month period without service disruption
  • Manage a team of 7 engineers during live Uverse VHO migration of 750,000 nationwide subscribers from Reference to Optimied architecture
  • Manage a team of 6 software automation developers decreasing VHO turn-up time from 5 weeks to 1 week creating increased operational efficiency

We'd love your feedback!