SUMMARY:

• Highly hard - working and client-focused Information Technology Professional with over six years of industry experience implemented and supported LAN/WAN networks using variety of Hardware/Software.
• Familiar to team oriented strategies with a clear understanding and support of TCP/IP, RIP, BGP, OSPF, EGRP, MPLS, SIP and RTP and ITIL procedures. Find value on quality, consistency, organization, and integrity through daily customer network challenges.
• Excel at handling details, absorbing knowledge, troubleshooting, multitasking, analysis, and team building skills.
• Seeking a challenging, growth-oriented position where an intimate knowledge of network security can effectively contribute to the successful and profitable operation of an organization.

TECHNICAL SKILLS:

Networking: TCP/IP configuration and network layout, Troubleshooting of complex LAN/WAN infrastructure, Cisco switches VLAN, Network route design and performance, VOIP Knowledge, Wireless Implementation

Troubleshooting: MPLS, MPLS VPN, VPLS, GRE and IPsec Tunnels, Cisco Router configuration, Routing protocols (EIGRP, OSPF, BGP), Knowledge of HSRP, VRRP and GLBP operation, Network Health maintenance, isaster recovery planning

Monitoring System: Solarwinds; Pangea

Ticket System: SNOW; Remedy; BMC; Infiniti; Sigma

Network Analyzer: Wireshark; EXFO Worx (Call Search); Looking Glass

Terminal Software: Putty; Secure CRT

Systems: Windows (all), Windows Server (2003 and 2008), Macintosh OS X (basic), Linux and UNIX (basic).

Hardware: Routers, TCP/IP, Switches / Hubs, Raid / Mirror, NIC, Firewall, SonicWALL, Wireless AP and NAS, Intel Servers, Pc all in One, AMD, Tables, Android Phone and IPhone, MAC and Printers.

PROFESSIONAL EXPERIENCE:

Network Analyst Level I and II

Confidential, Doral, FL

Responsibilities:

• Provide technical, operational and analytical support for managed service customers on a global MPLS/VPN network infrastructure working with LAN/WAN technologies.
• Troubleshoot/isolate network issues and coordinate problem resolution.
• Execute and evaluate logical and physical level issues to resolution including Cisco and Juniper troubleshooting.
• Work daily with customers and local providers offering phone and email support.
• Provide timely response to all incidents, outages, and performance alerts.
• Categorize issues for escalation to appropriate technical teams and external local network providers.
• Recognize, identify, and prioritize incidents in accordance with customer business requirements, organizational policies, and operational impact.
• Comply with all operational policies and procedures.
• Operation liaison with all applicable internal parties and external third party providers.

Incident Coordinator & Network Analyst Voice

Confidential, Doral, FL

Responsibilities:

• Performed daily operational network & system infrastructure checks and balances for Production environments.
• Identified and prioritized incidents in accordance with customer business requirements, organizational policies, and operational impact.
• Supported and troubleshoot the Cisco VOIP network infrastructure of Telefonica’s clients.
• Remotely accessed customer system and perform basic troubleshooting for incident isolation to end users in the use of Webex Connect client, Cisco Jabber, Webex meeting center, CMR, CCA SP and Telepresence.
• Troubleshoot/isolate Voice issues with network tools (Wiireshark and BrixWorx) and coordinate problem resolution.
• Monitored various applications and monitoring consoles to maintain high quality of services, availability and performance by monitoring IP SLA of VOIP circuits and applying troubleshooting tasks for connectivity, speed, packet loss, among other network performance issues.
• Identified potential problems and/or increasing trend of repetitive Incidents.
• Administered and maintain standard operations procedure documentation.
• Ensured that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreement.

Network Technician

Confidential, Hialeah, FL

Responsibilities:

• Installation, configuration and administration of Cisco IT infrastructures - Cisco switches, routers, VOIP telephony, QoS, security applications, firewalls and network protocols.
• Configuring basis as LAN/WAN IP address ACL for netting and port forwarding rules for cisco routers primary as well other vendors’ devices.
• Creating VLANs for network segmentation as requested.
• Installing operating systems for workstations and servers.
• Installing and setup new desktops, laptops, monitors and printers for end users.
• Installing and upgrading software applications. Like Microsoft office suites, Antivirus, java, flash, adobe reader and day to day company required applications.
• Installing and maintaining Ups, racks, switches and routers.
• Mounting CCTV circuits.
• Helping on the troubleshooting of network failures.
• Supporting Windows Server 2008 and 2012, Hyper-V and VMware.
• Supporting storage and Backups.

Network Administrador

Confidential

Responsibilities:

• Network Administrator in a networked environment in charge of the daily operations and maintenance of all the equipment.
• Troubleshooting and maintaining Windows Server 2003, Linux and UNIX infrastructure for small-sized educational services.
• Ensured that assigned systems were engineered, configured and optimized for maximum functionality and availability.
• Improved system security through setup and ongoing maintenance.
• Training users on using different applications and operating systems such as Ubuntu 10, Windows XP, 7 and office 2013.