OBJECTIVE:

• Seeking a position in a results - oriented company that seeks an ambitious and career-conscious person, where acquired skills and education will be utilized toward continued growth and advancement.

TECHNICAL SKILLS:

• Networking
• WAN
• LAN
• IP
• Carrier Ethernet
• Metro Ethernet
• Wide Area Ethernet
• EPL
• EVPL
• ENS
• EDI
• Point to Point
• Point to Multipoint
• VOIP
• PRI
• SIP
• Wireless
• Windows
• Microsoft Office
• Fiber
• Fiber Optic
• RF
• Cisco
• Juniper
• Ciena
• Optics
• MPLS
• T1
• Data Center
• Digital Cross Connects
• Structured Cabling
• Project Management
• OTDR
• OSA
• BERT
• Layer 2
• Layer 3
• Network Deployment
• AC power
• DC power
• Hubs
• Headend.

PROFESSIONAL EXPERIENCE:

Network Field Specialist

Confidential, Houston, TX

Responsibilities:

• Install, configure and provision Layer 2 and Layer 3 circuits on DWDM and CWDM networks.
• Perform changes of configuration to include: service policies, routing protocols and interface configuration on core routers and edge devices such as Ciena 3916, 3930, 3931 and all Extreme Network Switches.
• Perform installation and maintenance duties to include: deployment and upgrades of all Optical Transport Networks such as Ciena 5160, Ciena 6500 and Extreme Network core routers throughout the Houston market and Data Centers.
• Update code and software on all edge devices to ensure proper system performance.
• Monitor and identify utilization and performance issues and recommend changes to improve network performance.
• Perform complete build and maintenance of all hubs and headends, as well as audit, document and perform all upgrades on all core equipment.
• Prepare and update network documentation, network notifications, forms and outage tickets for work being performed in maintenance windows.
• Work closely with NOC, fiber and network engineering to ensure proper and efficient operations of the network.
• Perform asset tracking and inventory management and procurement.
• On call activities to support corrective and preventative maintenance

Network Maintenance Technician 4

Confidential, Houston, TX

Responsibilities:

• Performs routine troubleshooting calls: troubleshoots the plant through the distribution cable to the node in order to restore all Confidential services.
• Respond to and repair service interruptions during regular business hours, shift work or when on - call as required .
• Perform construction maintenance duties such as, splices aerial/underground coaxial cable and equipment to restore cable plant to system specification
• Splice and activate new coaxial plant as required; repairs and/or replace damaged aerial/underground plant.
• Inspect, repair and/or replace power supplies as necessary
• Perform CLI ride-out and track and repair leakage .

Network Engineering Technician II

Confidential, Chicago, IL

Responsibilities:

• Install, test and maintain fiber optical rings, Cell Backhaul, CWDM and DWDM networks.
• Perform installation, activation and documentation of PRI and Metro Ethernet and Wide Area Ethernet 1G to 10G Layer 2 and Layer 3 networks.
• Assist with installation, maintenance and configuration of head end network devices, hubs, switches and routers including Ciena 3916, 3 930 393 1, 311v and Adtran 908E / 644.
• General configuration knowledge in EDFA, Juniper EX4200 and Cisco ASR 9000.
• Responds to escalations and resolves issues that arise from hardware and software failures.
• Prepare and update network drawings designs, network documentation and outage logs.
• Work closely with project management, fiber and network engineering.
• On call activities to support corrective and preventative maintenance.

Communication Technician 4

Confidential, Mt Prospect, IL

Responsibilities:

• Performs advanced installation, expert level troubleshooting, disconnects, pre - wires, change of service, CLI ride outs, and drop ingress mitigation along with MDU wiring for residential and business customers in accordance with company SOP.
• Support business class calls in various coverage areas with complex phone computer network and alarm configurations.
• Coordinate and oversee special projects & care for escalated customer calls to ensure customer satisfaction from issue to resolution.
• Serve as lead technician on team by mentoring both new and current technicians using best practices to ensure quality and productivity.
• Performed configuration and installation of Xfinity Home Security System.

Network Support Technician

Confidential, Chicago, IL

Responsibilities:

• Complete Hardware and Software builds for new server deployments, ensuring adherence to documented build procedures.
• Deploy new equipment, such as, building racks, cabling, and other tasks as necessary.
• Assist in maintenance and monitoring of all Data Center systems to include incidents/events, problems, changes, monitoring and all other aspects of Data Center support.
• Measure and record vital statistics and produce appropriate reports for data center space power and cooling systems, including weekly reports and maintain accurate incident change records.
• Responds to internal rack customer maintenance, repair and additions/expansion requests through the ticketing system.
• Responsible for routine changes, receiving and shipping of parts or equipment RMA's from CISCO, IBM, Dell.
• On Call activities as well as maintaining changes in state in Mission Critical infrastructure in support of corrective/ preventive maintenance.