SUMMARY:

• To utilize my technical and management skills for achieving the target and developing the best performance in the world of Information Systems. I would like to implement my innovative ideas, skills and creativity for accomplishing the projects I have been entrusted with.

TECHNICAL SKILLS:

• Technical troubleshooting
• Hardware configuration system implementation software installs problem diagnosis phone & online support preventive maintenance blackberry/iPhone support user training/support customer service
• Microsoft Office products
• IE
• Firefox
• Chrome
• Safari
• Unix hell Scripting
• HTML
• Python
• WordPress
• PC’s
• MAC OS laptops telephony systems printers routers modems
• Windows NT/2008/XP/ Vista/ 7/8
• Server R2
• Unix
• Max OSX
• Linux
• Komodo
• Django
• User management
• McAfee ESM
• Symantec Endpoint Protection
• Antivirus administration
• Remedy ticketing
• Log analysis
• IT standards
• Various other tools.

PROFESSIONAL EXPERIENCE:

Confidential, Silver Spring, MD

IT Network Admin

Responsibilities:

• System configuration and administration of control system for the purpose of administering and producing identification badges.
• Validation and verification certification of product and data quality for CAC Cards (Military ID) and PIV Cards (Personal Identification verification)
• Provide assistance to customers in a courteous and professional manner.
• Performs analysis of data and data quality to ensure success of the project.
• Reports on daily and weekly productivity to management.
• Ensure server performance and maintain applications on server
• Problem solving and documentation of current and new servers in both physical and virtual environments
• Perform and oversee continuous system health checks, user administration, and application of patches and upgrades
• Perform data management services, server tuning, and directory services maintenance
• Increase reliability and enhance efficiencies by implementing 3rd party tools and scripts
• Deliver anti - virus software updates and virus protection
• Ensure compliance to security standards, policies and guidelines
• Provide business continuity through back-up and restore procedures, and periodic testing of outage scenarios
• Administer and maintain a Windows-based server network, with a combination of physical and virtual servers
• Configure and maintain monitoring of sites
• Install, configure, and troubleshoot group policy and administrative templates
• Install, configure, troubleshoot, and maintain server-based applications running on the network including Exchange 2010 and 2013, SQL Server 2005, 2008, and 2012, and Microsoft IIS; and Active Directory Services 2008 and 2012
• Provide technical support to troubleshoot network and server issues
• Manage access to network resources including network accounts, mailboxes, etc
• Plan, deploy, and document new servers, printers, devices, (Blackberry, IOS) and services
• Assist in planning and deployment of disaster recovery procedures
• Ensure that external and internal regulations and policies governing data management are met, including regulations concerning security, audit and privacy
• Work with the Network/Server Administrator to continually expand and improve skillset
• Maintain confidentiality of information exposed to in the course of business regarding students, supervisors or other employees
• Require the kind of teamwork, supervision, and personal interaction, that cannot be had in a home office situation; therefore, regular and predictable on-site attendance is a job requirement
• Configure & support Firewalls, Content Engines, Intrusion Detection or Prevention Systems
• Evaluate & design Firewalls, Content Engines, Intruder Detection or Prevention Systems
• Troubleshoot connectivity issues to determine relation to security tools and resolve if necessary
• Review network designs and evaluate compliance to applicable security standards
• Define and enforce controlled access to corporate security zones as required
• Participates in the production or modification of disaster recovery and business continuity work practices
• Interact and negotiate with vendors, cloud services and contractors to obtain protection services and products
• Provide on-call security support
• Recommend, schedule and perform security improvements, upgrades and/or purchases
• Working with Application Firewalls

Confidential, Washington, D.C

HIITS Systems, Data Admin

Responsibilities:

• Digital Management will provide information technology support services to Confidential Headquarters. Additional services include planning and management of information systems; life-cycle support for applications and information systems; operation of the Confidential Headquarters Data Center; systems engineering and integration services; IT security; technology innovation and infusion; and customer support
• Physical setup and breakdown of badging stations and personal stations
• Supporting PIV Card (Personal Identification Verification) clients to update and verify certification to gain access to specific facilities and network access.
• Change, print, and give out PIV Cards to employees and White house appointees.
• Provide remote, email and incoming call assistance to users with laptop, desktop, and cellular issues.
• Identify test scenarios, and assist in the execution of testing in support of Workday system updates and changes.
• Support management of related technical environments/tenants, including the ongoing migration of code and configuration and related validation testing in each instance.
• Translate and document non-technical requirements into technical concepts. Exercises good judgment in use of standards and technical documentation.
• Updating certification on Confidential Personal Identification Verification (PIV) badges for all Confidential employees at their Washington DC HQ.
• Configuring, updating all government assets such as Mac OS and Windows, Laptop tops and desktops for all Confidential personnel.
• Configuration outlook on desktop, laptops and mobile devices to send and receive secure email on their Confidential email.
• Support Confidential VPN service to allow Confidential employees to telework and get on the Confidential server while away from Confidential HQ or any other Confidential facility.
• Set up new servers and update the old current ones being used.
• Configure new IP address for wireless printers for users.
• Troubleshoot, install, update Microsoft applications on desktop and laptops

Confidential, Alexandria, VA

IT Helpdesk Technician

Responsibilities:

• Update, edit and monitor Service Now users entry to make sure the billing details on the deployed personal is entered correctly to process there government service billing while there are deployed overseas.
• Responded to requests for technical assistance in person, via phone, and electronically, in a timely manner
• Assisted in IT projects and systems administration
• Diagnosed and resolved technical hardware and software issues in 24 hour time frame
• Researched questions using available information resources
• Created and administered end user accounts and badges
• Assisted in IT projects and systems administration
• Identified and escalated situations requiring urgent attention
• Tracked and routed problems and requests and documented resolutions
• Stayed current with system information, changes and updates
• Responsible for collecting Desktop inventory, decommissioning unused assets, setting up, configuring, imaging and deploying PCs, laptops, printers and other desktop IT assets, performing data transfers, recovery and setup, assisting end users, managing user accounts and Active Directory integration.
• Provided restore and backups for desktops, laptops, data transfer, cleaned systems; planned, configured, installed, tested, diagnosed and administered new technology/equipment - evaluation, troubleshooting. Provided routine desktop and systems maintenance, including backup and restore activities, updating patches and virus definitions.
• Observed Network Monitoring and Diagnostic Tools for outages or potential problems. Performed following duties: Windows Update, Upgrade RAM, build client machine using drives on domain.

Confidential, Washington, D.C

IT Helpdesk Administrator, Business Director

Responsibilities:

• Heat ticketing software to solve any customer issues.
• Maintain and troubleshoot company website (WURDmedia.com) as well as add, remove, and update links on home page.
• Interface with clients and others to resolve network connectivity, printing and data storage problems.
• Manage user accounts by adding and deleting rights as well as establishing server access.
• Install payment and communication software on user machines such as iPods as well as Windows OS and Apple laptops.
• Fulfill vacancies by recruiting, interviewing from local universities, and utilizing online search engines such as Monster.com, Indeed.com, and Craigslist.com.
• Respond to employee issues and questions in a timely manner.
• Update company job description and manage all applications through the job search website.
• Meet the new hires and explain benefits, guidelines, and procedures.
• Hire and train professionals as well as conduct their annual performance reviews.
• Responsible for assigning various marketing projects or tasks and ensure they meet important deadlines.
• Meet with local and national advertisement agencies to ensure highest amount of exposure in the areas being promoted.

Confidential, Greenbelt, MD

IT Helpdesk Administrator and Accountant

Responsibilities:

• Monitored system daily.
• Verified the integrity and availability of all hardware, server resources, systems and key processes.
• Solve customers’ issues my receiving tickets from Remedy.
• Update and troubleshoot ITSM tool for policy and supporting procedures .
• Troubleshooting, Configuring and installing Windows OS and Apples OS.
• Maintained company website (MSPComm.com) and made changes according to the telecommunication companies such as T- with Active Directory.
• Installed hard drives/memory.
• Reset servers when needed.
• Reset passwords and answered employee issues or questions in a timely manner.
• Explained benefits, guidelines, and procedures to new hires.
• Assisted accountants with data entry for various clients.
• Filed personal and business taxes.
• Maintained current and new business licenses for business owner.

Confidential, Hanover, MD

IT Helpdesk Administrator

Responsibilities:

• Troubleshot, updated and monitored company desktops, laptops and tablets (Windows and Apple)
• Create and maintains issues in ticketing system
• People soft Ticketing Service
• Remedy ticketing service
• Maintained inventory software to keep track of all electronics being sold in the stores.
• Manually activated all network ports, assigned IP's, and ensured connectivity.
• Update and troubleshoot ITSM tool for policy and supporting procedures .
• Prepared financial statements and other documents using Microsoft Office.