SUMMARY:

• Goal - and task-oriented administrative professional with over 15 years of experience.
• Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook), GCIMS, CRM, CHRIS, AS 400 Network, Connect, Vision, MAS 90, Document Management, Smeadlink
• Office Management, Human Resources, Records Management, Customer Service, Project Support

TECHNICAL SKILLS:

• MS Office Suite (Word
• Excel
• Outlook
• PowerPoint)
• GCIMS
• CRM
• CHRIS
• AS 400 Network
• Connect
• Vision
• Smeadlink
• MAS 90
• Document Management

PROFESSIONAL EXPERIENCE:

Confidential

Administrative Assistant Counseling

Responsibilities:

• Maintain the Human Capital Office (HCO) Counseling Services Center counselors’ calendars, which involve coordinating counselor schedules with other staff and GAO clients while managing and resolving calendar conflicts.
• Create Intake calendar on a monthly basis for the Counselor’s which entails adding their monthly seminars, appointments, annual and sick leave, early departures, workshops and any other activities
• Strong and effective communication to the Services Center counselors of upcoming demands, deadlines, and issues to ensure that the staff is prepared to make informed decisions and address issues expeditiously.
• Team player with flexible and cooperative approach in supporting the daily administrative functions and needs for the Human Capital Office (HCO) Counseling Services Center.
• Multi-task several projects from tracking controlled correspondence for the staff's review and signature to ensure timelines, to analyzing, preparing, and edited several correspondences for the Counseling Service staff's review and use.
• Facilitate office efficiency and effectiveness with a smile by receiving and screening incoming calls and greeting and scheduling appointments for clients with varying positions within GAO, creating and assembling New Hire Orientation packets as well as organizing sponsored seminars, and maintaining meeting room reservations for the office through the use of GAO’s Meeting Room Booking System (MRBS).
• Use discretion and judgement when handling calls or referring clients to appropriate counselors for confidentiality.
• Retain and monitor office workflow by ensuring all tools and reference materials are signed in and out of the office through the office tracking system in a quality check. Conduct reconciliations which consist of reviewing and tracking outstanding reports and reference material while drafting a final report to document the review results.
• Prepare meditation room for clients daily and ensure Counseling Services Center Library is stocked and current with latest reference material.
• Counseling Services database program system by inputting the necessary information from the Counselor’s seminars, workshops, support groups and briefings such as; the title, the presenter, the date, number of participants, as well as inputting the new presentations that occur
• Manage seminar process which includes organizing visual aids, prepare and disseminate seminar packages, arrange parking for visitors and/or guest speakers, escort visitors and guest speakers to their destination, and maintain evaluation sheets, scores, and comments concluding each seminar and enter final results into the Counseling Services post seminar report.

Confidential

Administrative Assistant/Records Management Specialist

Responsibilities:

• Strong oral and written communication skills with all Branches of the Federal Government.
• Organized and prepared all documents for proper screening and scanning into the DM (Document Management) tracking system.
• Provided high-level administrative support to the Chief Human Capital Officer in charge of HCO (Human Capital Office) at GAO by with calendar, phone, record and document management.
• Securely logged records in and out OPFs (Official Personnel Folder) to GAO personnel staff upon request.
• Quality assurance of all documents are listed in personnel folders according to guidelines and audit report.
• Archived and purged folders containing PII to National Personnel Records Center and other Federal agencies to insure the security of employees OPF files.
• Maintained inventory of Records Management spreadsheets and personal records.
• Provided assistance to federal Special Investigators performing background investigations for Federal employees
• Maintained the OPFMAILBOX which entails responding to all Personnel requests such as; faxed documents to other Government agencies, pulled OPF’s for Special Investigators, staff members and management, provided staff with copies of documents in the Official Personnel Folders, researched and verified employment, and answered general questions pertaining to Records Management Official Folders.
• Filed documents in the Personnel Folder’s such as, 1150’s, SF-50’s, FEGLI’s, Resumes, Transcript’s, Affidavits, 144 forms, 306 forms, and other related new hire/Employee forms that belong in the Official Personnel Folder’s
• Prepared Official Personnel Folder’s for routine audits.
• Processed new hire Employee personnel folder’s into Smeadlink system and updated the tracking system daily of all Personnel Folder’s requested by Federal Government Staff.
• Greet customers daily via telephone, email and face to face with a great attitude.
• Demonstrated skill to work in a fast-paced environment with senior government officials and effectively interfacing with administrative staff within GAO.

Administrative Specialist/HR Assistant

Responsibilities:

• Managed day to day operations and administrative support such as document management, record keeping, database, proofreading and filing.
• Liaison to visitors, guests to Records, mail distribution and Human Resources
• Proofread documents to ensure correct grammatical structure, governmental and organization procedure. Filed material according to state, program, date and nature of program. Faxed copied and organized reports and other information to be distributed. Assisted with processing vendor invoices, reconciled weekly timesheets for accuracy by categorizing by project, submitted invoices for various tax districts, monitored and processed employee garnishments.
• Prioritized Scheduling and facilitating meetings, events and conferences calls. Ordered supplies
• HR recruitment for new internships involving phone screens, resume qualifications, interviews, background checks and references.
• Performed Quality Control logistics for classroom set up in the building.

Human Resources Administrative Assistant (Temp. Assignment)

Responsibilities:

• Prepared new hire recording for on-boarding employees
• Communicated with potential candidates via telephone by making tentative offers for positions they were qualified.
• Assembled security pre appointment packages for new employees for new employee orientation
• Coordinated with Federal employees to prepare tentative/final offer letters to send to candidates via email
• Updated tracking log with any new information for candidates on their start date
• Performed administrative duties including, but not limited to, faxing, copying, answering telephones, scanning and other tasks as needed