SUMMARY:

• Computer Software: LegalTracker, MS Office (Word, Excel, Outlook, PowerPoint, Access, Publisher, and Project) Visio, InDesign, SAP, Cofico, Concur, BaseCamp Project Management Tool Website Design: Website Tonight, Eventbrite.com. Accounting Software: QuickBooks (non - profit edition), Advantage. Typing: 80 wpm.
• Proven leadership skills with a demonstrated ability to lead teams and achieve results.
• Proven ability to identify and resolve issues/conflicts that may arise in a timely manner by gathering and analyzing information skillfully then developing alternative strategies and/or resolutions.
• Managed Confidential Realtors (HNR) annual special event budget of $500K and successfully stayed under budget for four years consistently.
• Increased efficiency at HNR through producing office standard documents for invoices, contracts, company letterhead, and business cards.
• Recognized for financial acumen, successfully managing AP/AR, invoicing, and vendor accounts, conducting due diligence and reconciliations, and creating targeted reports. (in all former roles)
• Offered dedicated service to clients/vendors, and continually identified new opportunities. (in all former roles)
• Expedited project completion through crafting templates and tailored documents using Adobe InDesign.
• Enhanced Marketing efforts through effective proposals and presentations.
• Noted for in-depth industry knowledge, outstanding communication skills, and database management expertise. (in all former roles)
• Created a more efficient Word database at HNR for forms, letters and documents, which decreased production time by 20%.
• Promoted company (HNR) and increased sales by coordinating and attending Realtor events.
• Managed onboarding and trained new administrative staff members. (in all former roles)
• Critical Thinking: proven ability to use logic and reasoning to develop solutions, conclusions or approaches to situations and/or conflicts. (in all former roles)
• Written Communication - Proven ability to write clearly and informatively enabling audience to gain accurate information and/or knowledge of any internal and external communications representing the company. (in all former roles)

TECHNICAL SKILLS:

Testing Tools: UFT/Quick Test Pro, WinRunner, SOAPUI, RFT

Test Mgmt Tools: ALM/Quality Center, TFS, Microsoft Test Manager, VSTS, Microsoft Visual Studio Test Management

Requirement Mgmt Tools: Caliber RM, Test Director, ALM/Quality Center, JIRA, Team Track

Scripting Languages: C, C++, TSL, VB, SQL, PL/SQL

Project Methodologies: SDLC, Agile, Waterfall, Spiral, RUP

Servers: MS IIS, Apache, Web logic

Database: MS SQL Server, MS Access, Oracle

Other Tools: SharePoint, MS Excel, MS Word, MS PowerPoint, MS Visio, MS Project

Platforms: Windows XP/ NT/ 2000/98/2007, UNIX, Mainframe

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Sr. Administrative Assistant

Responsibilities:

• Responsible for providing high level support to the General Counsel and Deputy General Counsel in the Legal department;
• Complete a broad variety of administrative tasks for the executives including: managing an extremely active calendar of appointments and executive meetings; use Concur Computer software system to manage expense reports, reconciliation of monthly credit card statements; arrange complex and detailed travel plans (domestic and international, itineraries, agendas; and compiling documents for travel-related meetings);
• Draft legal and business communications in support of attorneys; prepare legal documents and other correspondence under attorney supervision;
• Enter all legal matters in the Legal Tracker software system;
• Work closely with attorneys to collect, categorize, and analyze documents and other information for product claims and cases, which includes working with other various business units and independent companies.
• Coordinate internal logistics of the legal department, including coordination with other teams across the organization as well as with external parties, including outside counsel;
• Manage complex departmental budget of $1Mil+
• Create detailed presentations/decks using PowerPoint for Managers and attorneys;
• Perform tasks of gathering data and conduct research which may include internet searches, summaries, and briefings;
• Assist with managing outside legal counsel issues;
• Manage departmental event strategy and directed scope of event services for annual corporate events, retreats and conferences held at an array of meeting spaces, hotel and convention venues, including annual Litigation Summit at the new Confidential -Benz stadium;
• Establish, maintain and update databases, files, records and other documents, including sending files off-site for indexing and storage;
• Preparing memos and executive letters;
• Communicate concisely and professionally by telephone, in person, and via fax, independently and as directed;
• Handle all mail correspondence, scanning, copying, faxing, filing, and processing documents and invoices;
• Play active role in coordinating activities between departments and outside parties;
• Perform tasks of gathering information and preparing reports;
• Assist with the supervision of consultants and externs.

Confidential, Atlanta, GA

Executive Assistant

Responsibilities:

• Provided direct administrative support to President & CEO in a one-on-one relationship.
• Served as back-up administrative support to Corporate Counsel and Senior Staff.
• Served as the primary point of contact for internal and external constituencies on all matters pertaining to the Office of the President.
• Served as a liaison to senior management teams and the managing brokers; organize and coordinate executive outreach and external relations efforts; and oversee special projects.
• Completed a broad variety of administrative tasks for the President & CEO and executives including: managing an extremely active calendar of appointment; completing expense reports; reconciliation of monthly credit card statements; compose and prepare correspondence that is sometimes confidential; arranging complex and detailed travel plans, itineraries, and agendas; and compiling documents for travel-related meetings.
• Planned, coordinate and ensure the President & CEO’s schedule is followed and respected.
• Provided “gatekeeper” and “gateway” roles, creating win-win situation for direct access to the CEO’s time and office.
• Communicated directly, and on behalf of the President and CEO, with managing brokers, staff, sales associates and other on matters related to President and CEO’s programmatic initiatives.
• Provided a bridge for smooth communication between the President’s office and internal departments; demonstrating leadership to maintain credibility, trust and support with senior management staff.
• Worked closely and effectively with CEO to keep him well informed of upcoming commitments and responsibilities, following up appropriately.
• Provided leadership to build relationships crucial to the success of the organization, and manage a variety of special projects for the President, some of which may have organizational impact.
• Successfully completed critical aspects of deliverables with a hands-on approach, including drafting acknowledgement letters, personal correspondence, and other tasks that facilitate the CEO’s ability to effectively lead the company.
• Prioritized conflicting needs; handles matters expeditiously, proactively, and follow-through on projects to successful completion, often with deadline pressures.
• Wrote, edited, and distributed speeches, notices, agendas and supplementary materials relevant to company’s policies and procedures and/or notifications to general public or agent population executive’s.
• Maintained professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Researched real-estate statistical data, and prepare monthly “Market Trends” report utilizing MS PowerPoint and/or Prezi on behalf of CEO’s for weekly sales agent meetings.
• Drafted and revise documents of a legal nature in appropriate format on behalf of Corporate Counsel.
• Developed and manage event strategy and directed scope of event services for up to 10 annual corporate events, retreats and conferences held at an array of meeting spaces, hotel and convention venues.
• Managed event team with budgets ranging from $10,000-$150,000 and up to 1,500 attendees.
• Negotiated costs while remaining cost effective and on budget. Assist CEO with hiring keynote speakers.
• Worked hand-in-hand with corporate marketing team for development and creation of themes, marketing plan, promotion, programs, agenda’s, certificates, awards/plaques, gifts, PowerPoint/Prezi presentations, and photography.
• Managed deliveries such as flowers and promotional items, assist banquet staff with set-up of pre and function space (food & beverage, room reservations, a/v, florists, stage, projector, screens, sounds, registration tables, seating charts, and parking).
• Developed and managed event registration website for event attendees.

Confidential, Tempe, AZ

Executive Assistant to President/CEO

Responsibilities:

• Managed President/CEO’s complex MS Outlook calendar ensuring the most effective use of time and priorities, proactively addressing conflicts while insuring all required meetings occur each day.
• Coordinated President/CEO’s travel arrangements (domestic and international) and prepare concise travel itineraries utilizing MS Excel and various Internet websites.
• Monitored President/CEO’s emails to ensure timely responses, flag last minute priorities and help coordinate daily changes to calendars.
• Responsible for coordinating weekly staff meetings including typing of meeting minutes in MS Word.
• Assisted with administrative projects, including research, document creation, spreadsheets, database creation/maintenance utilizing MS Word and MS Project. Projects included grant research, writing and preparation.
• Produced presentations, mail merges and reports utilizing PowerPoint, Excel, and Word.
• Planned, organized and coordinated meetings, luncheons, interviews and other business activities.
• Attended meetings with President/CEO as needed to take notes.
• Event planning which included the development, coordination, and management of annual fundraising event.
• Created, filed and maintained appropriate personnel and confidential files.
• Maintained and processed payroll records and reports for accounting of salary/wages due, accruals, deductions and other payroll functions utilizing QuickBooks Non-Profit Edition.
• Balanced and/or reconciled assigned payroll records; resolved and adjusted discrepancies; analyzed computer reports to identify and locate sources of error using MS Excel and Quickbooks.
• Submitted weekly and annual payroll reports to ADP for processing.
• Supervised other administrative support personnel.
• Coordinated monthly offsite outreach events including preparing presentation and table materials.
• Created agency brochures and flyers utilizing Microsoft Publisher.
• Assisted President/CEO with preparation of annual staff performance evaluations and reviews.
• Acted as Liaison between agency and various communities’ service and faith-based agencies.
• Developed presentations for related on-site and off-site meetings utilizing MS PowerPoint.

Confidential Chandler, AZ

Customer Service Representative

Responsibilities:

• Worked independently in an inbound call center environment meeting performance metrics, while booking airline reservations for customers:
• Applied professional customer service and sales techniques in assisting consumers with the sale and booking of airline tickets.
• Provided superior customer service, answering all questions and was a knowledgeable resource for travel agents and customers.
• Resolved customer issues/complaints.
• Routed calls to supervisors’ and Spanish-speaking agent desks when necessary.
• Provided customers accurate information consistent with airline standards.
• Documented customer information, recap itinerary and advised customers of correct terms and conditions.
• Up-sold reservations to increase company profit.

Confidential - Tempe, AZ

Substitute Teacher

Responsibilities:

• Developed, wrote, and implemented plans for the curriculum assigned.
• Presented subject matter according to guidelines established by Confidential, board policies, administrative regulations and district curriculum documents, while maintaining high expectations.
• Employed a variety of instructional techniques consistent with the needs and capabilities of individual students and student groups.
• Took all necessary and reasonable precautions to protect students.
• Communicated accurately with students, parents, staff and community.

Confidential - Tempe, AZ

Administrative Associate/Assistant to Director

Responsibilities:

• Provided direct executive level administrative support to the agency Director. Executive support, project/account management and human resources management:
• Assisted counseling center’s Director and Chief of Operations with administrative projects, including research, document creation, spreadsheets, database creation/maintenance; attend meetings with director as needed to take notes; maintain appropriate personnel and confidential files.
• Coordinated and worked with training director on the annual intern recruitment process (provided support to search committee, created and maintained applicant database in MS Access); updated intern brochure and folders annually; coordinated the collection of intern application materials; created and maintained application files.
• Managed outlook calendars ensuring the most effective use of time and priorities, proactively addressing conflicts while insuring all required meetings occur each day.
• Managed departmental calendars and meeting schedules.
• Coordinated travel arrangements (domestic and international) and prepare concise travel itineraries.
• Reconciled, prepared and processed expense reports.
• Scheduled meetings; preparing agendas, participation lists and meeting logistics.