SUMMARY:

• Triple Certified Principal Confidential Domino, MS Exchange, O365, Google G Suite Systems Architect/Engineer/Administrator and Windows NT/ 2000/2003/2008 R2/2012 R2 Systems Administrator
• Several years experience with Confidential Domino, Exchange, O365 and Google G Suite server infrastructure design and implementation, email and messaging administration, mailbox migration, Notes application development, application support and maintenance of Notes applications, performance tuning, email and project management, datacenter migration, disaster recovery and contingency planning, server and client upgrades and patching, systems administration, security management, PDA, Smartphone and BES Administration, wireless LAN access and security, Spam filtering and antivirus gateways, server virtualization, and user training and Confidential Client support with Windows NT/ 2000/2003/2008 R2/2012, MS Exchange, Outlook, Confidential and Domino.
• Extensive experience in migrating and onboarding clients to BPOS and O365
• Strong experience in migrating and onboarding Confidential Domino to Exchang, O365 and Google G Suite
• Experience in setting up Federated Services and Directory Sync with Microsoft Windows Azure
• Vast experience in Powershell scripting
• Extensive experience in SMTP/IMAP/POP3 protocols.
• Extensive experience in registering and deleting users, recertifying IDs, processing name changes, processing administration requests in the admin4 database and troubleshooting and processing AdminP requests, group creation, Federated calendar creation, troubleshooting calendaring, meetings, scheduling and Out of Office issues, shared mail file creation, mail in database creation and modification in Confidential Domino.
• Extensive experience in Domino Directory cleanup and consolidation.
• Extensive experience in Confidential Client desktop and Windows administration and resolving helpdesk escalation issues.
• Extensive experience in performing backups and restores.
• Several years experience in the healthcare, retail, financial, non - profit and Oil and Gas Industry.
• Strong background in infrastructure design and implementation, security, and systems administration with global implementations (100,0 00 users 30 0 servers) of Windows servers and Clients, Exchange, Domino and Confidential Clients.
• Possess extensive experience in researching and testing new and upcoming technologies in all hardware and software categories to meet business needs of Clients.
• Thoroughly experienced in the installation, configuration, administration, security, management and troubleshooting of Windows servers and Clients, Exchange, Outlook, the Domino server and Confidential clients.
• Comprehensive knowledge of a variety of software, hardware, operating systems, protocols and programming languages.
• Strong analytical ability combined with an Electrical Engineering degree enable excellent troubleshooting and technical skills.

TECHNICAL SKILLS:

Operating Systems: Installation and administration of Windows NT 4.0/95/98/ME/XP/Vista/7/ 2000/2003/2008 R2/2012 R2 Professional and Server including DNS, WINS, DHCP, RAS, Active Directory and VPN. Cross platform experience in Novell Netware, OS2, AIX, Linux, Solaris, AS400, DEC Ultrix, VMS, Macintosh OS 7.1, 7.5, and NeXTSTEP

Protocols: TCP/IP, HTTP, SMTP, IMAP, LDAP, POP3, FTP, SSL, SLIP/PPP, NetBEUI, IPX/SPX and XPC.

Programming Languages: Powershell, LotusScript, Notes Formula Language, C, FORTRAN 77, SQL, Assembly (Intel 80X86), BASIC.

Software: Confidential /Domino R4.x, R5.x, R6.x, R7.x, R8.x 9.x, Domino Admin Client, MS Exchange 07, 10, 13 and 16, Google G Suite, RIM BIS, VmWare, Sametime 8.x, 9.x, IBM Traveler 9.x, Teamroom, Teamspace, Quickr 8.x, Connections 2.x, Spam Manager, BES, Proofpoint, Sharepoint, AirWatch MDM Tool for Smartphones, SQL Server, Alteris, RightFax, Outlook, Enterprise Vault, IIS, Binary Tree CMT 3.0 for Exchange, Quest Migration Tools, Intelliwatch, Citrix, Backup Exec, NetIQ, BMC Patrol, BMC Remedy. Tivoli, NT User and Server Manager for Domains, Fax Sr., Domino Fax Server, Remedy, Vantive, NetOps, VNC, Control It, PCanywhere, Netfinity Director, MS Office, Internet Explorer, WS FTP, Symantec Endpoint Protection v11, McAfee GroupShield for Domino.

Hardware: Dell Blade and PowerEdge servers, tape libraries, desktops, and laptops, IBM Netfinity servers and notebooks, HP servers, desktops, and laptops, Compaq Proliant servers and desktops, SAN, Fiberchannel Brocade switch, Intel PCs, DEC VAX, RS6000, Brooktrout and Gammalink Fax cards, 3Com Fast Ethernet Switches, Cisco routers, APC UPS s, Hubs, 10/100 NICs, Ascend Pipeline ISDN modems and routers.

Windows: Strong background in the installation, migration, configuration, management and troubleshooting of Windows NT 4.0/2000/2003/95/98/ ME/XP/Vista/7/8 clients. Expertise in large scale planning, design and rollout of Windows, Outlook and Confidential clients. Solid awareness of how system architecture, administration, LAN/WAN and HTTP issues impact Windows and application deployment including Active Directory, remote monitoring, RAS, and VPN tunneling using cable and DSL modem.

PROFESSIONAL EXPERIENCE:

Confidential

Email and AD Administrator

Responsibilities:

• Manage multiple Windows 2008 (and 2012) domains/Forests
• Migrate mailboxes to Office 365 cloud and manage Office 365 environment
• Support Email Retention policies/tags and Email address policies
• Administer the Exchange Online Protection and Cisco Iron Port Appliances to minimize SPAM and to secure the email infrastructure from the Malware/Phishing.
• Manage and maintain domain group policy objects and OU Structure
• Maintain the health of the AD sites and services by following the Network Topology closely
• Manage AD integrated DNS
• Writing PowerShell scripts or VB scripts to automate nightly jobs
• End - user support and administration in Windows 2008-201 2 environments inclusive of Active Directory user, and workstation administration, Access Control assignment and delegation, GPO development, administration and implementation.
• Troubleshooting mail flow issues and tracking of mail delivery
• Monitor the Email and Active Directory components and whole systems and proactively fix potential issues before they actually cause service disruption
• Expertise in DNS, conditional forwarding, AD Sites and Services, SID history and Security translations
• Setup shared team mailboxes, long term archive mailboxes, Conference rooms and other special mailboxes.
• Troubleshoot and resolve incident and problem tickets timely.
• Follow appropriate change control process for all changes.

Confidential

Messaging and Mobility Systems Analyst

Responsibilities:

• Provided consulting and made proposal for best messaging and mobile access infrastructure for the Client.
• Designed and implemented messaging and mobile access MS Exchange infrastructure.
• Implemented High Availability and full redundancy for messaging and mobile access.
• Implemented load balancing using hardware load balancing.
• Set up users, mail enabled user objects, provisioned and activated mobile access accounts for RIM BIS and Exchange Active Sync for Blackberries, iPhones, iPads, Androids and tablets.

Confidential

Level 2 Messaging and Collaboration Analyst

Responsibilities:

• Performed Confidential Client desktop and Windows administration.
• Fielded Confidential escalation calls from Confidential Administrators on site at the US Federal courts located nationally over the US regarding server and Confidential Client user issues.
• Primary 2nd level escalation point for all Confidential Domino, Sametime, Quickr and Teamroom related issues and for Notes and SMTP mail routing, database replication, server clustering, server mailbox corruption, mail file corruption, database replication and ACL management, server administration, database backups and restores, maintenance, security, virus scanning, spam filtering, BES issues, Android and iPhone mobile device troubleshooting for access and sync issues, performance optimization, monitoring, disaster recovery and troubleshooting server and mail router crashes.
• Assisted local desktop techs with user’s Confidential Client issues including upgrades, reinstallation, laptop and desktop swapouts, Notes policies, notes.ini issues, names.nsf, bookmark, desktop8.NDK and cache file issues.
• Upgraded and troubleshot Confidential Client and Server issues from 8.x to 9.x including patch management and upgrade by mail.
• Troubleshot calendaring and scheduling, meetings and Out of Office issues for users.
• Used AirWatch Mobile Device Management Tool to enroll smartphones, push out software and manage mobile devces.
• Supported mail archiving and Domino archiving servers.
• Supported multiple Confidential Domino instances on VMWare instances.
• Performed backups and restores.
• Responsibilities included Confidential Client 9.0.1 support, troubleshooting replication and mail routing issues, database administration and access issues, database ACL management, mail archiving issues, calendaring and scheduling issues, Client resource reservation issues and Android, iPhone and Blackberry to Notes synchronization issues.
• Extensive experience in registering and deleting users, recertifying IDs, processing name changes, processing administration requests in the admin4 database and processing AdminP requests using the Admin Client.
• Provided Confidential Domino 8.5.3 and 9.0.1 server administration for the entire Confidential Domino 9.0.1 global server infrastructure using the Admin Client.
• Administered and troubleshot Sametime servers for instant messaging
• Administered and troubleshot the IBM Traveler servers for iPhone and Android mobile access to email
• Troubleshot Confidential Domino 9.0.1 server SMTP mail routing, database replication, server clustering, server mailbox corruption, mailfile corruption, database replication and ACL management, server administration, database backups and restores, maintenance, security, virus scanning, spam filtering, BES issues, performance optimization, monitoring, disaster recovery and mail router crashes issues.

Confidential

Information Systems Analyst

Responsibilities:

• Primary escalation point for all Confidential Domino 9.x, Sametime, Quickr and Teamroom related issues and for Notes 9.x, Exchange and SMTP mail routing, database replication, server clustering, server mailbox corruption, mailfile corruption, database replication and ACL management, server administration, database backups and restores, maintenance, security, virus scanning, spam filtering, BES issues, performance optimization, monitoring, disaster recovery and troubleshooting server and mail router crashes.
• Supported multiple Confidential Domino 9.x instances on VMWare instances and set up the Notes to Exchange connector.
• Extensive experience in registering and deleting users, recertifying user’s and server’s IDs, processing name changes, processing administration requests in the administration requests database and processing AdminP requests.
• Responsibilities included Confidential support, troubleshooting replication and mail routing issues, database administration and access issues, database ACL management, mail archiving issues, calendaring and scheduling issues, resource reservation issues and Blackberry to Notes synchronization issues.
• Migrated Notes Applications to Sharepont.
• Created Sharepoint sites for team discussion.
• Performed Confidential Client desktop and Windows administration
• Provided mission critical application support to the largest non profit adoption, foster care and mental health facility for children. Assisted system users in the development of user acceptance test plans and test scripts.
• Member of a Confidential /Domino development team supporting the internal and external clients. In addition to ongoing projects, handle daily maintenance activities.
• Used Lotus script functions called from agents
• Performed independent system testing of applications and PCs and documented results.
• Articulated recommendations for system improvements and issue resolution.
• Designed forms and application enhancements for end users.
• Used Lotus script web query save agents for server side validations
• Demonstrated ability to support effective change in order to enhance organizational performance and identified and implemented changes to improve Foster Care and Adoption’s processes and services.
• Shortened Foster Care’s intake and processing from one year to six months thereby doubling revenue and number of clients served by recommending changes to business processes, workflows and the use improved of IT and technology.

Confidential

Messaging and Collaboration Platform Engineer

Responsibilities:

• Led the project for implementing O365 cloud services for email and collaboration for the largest leading non profit cancer society organization in the US.
• Migrated the entire Confidential Domino 8.5 email and collaboration infrastructure to the Exchange online Microsoft Office 365 Cloud using Binary Tree’s CMT software for 10,000 mail users.
• Managed and administered O365 for Clients
• Wrote powershell scripts to assign licenses to O365 users.
• Performed Confidential Client desktop and Windows administration.
• Migrated Notes Applications to Sharepoint.
• Created Sharepoint sites for team discussion.
• Primary third level escalation point for all Confidential Domino, Sametime, Quickr and Teamroom related issues and for Notes, Exchange and SMTP mail routing, database replication, server clustering, server mailbox corruption, mailfile corruption, database replication and ACL management, server administration, database backups and restores, maintenance, security, virus scanning, spam filtering, BES issues, Android and iPhone mobile device troubleshooting for access and sync issues, performance optimization, monitoring, disaster recovery and troubleshooting server and mail router crashes.
• Supported multiple Confidential Domino instances on VMWare instances and set up the Notes to Exchange connector.
• Responsibilities included Confidential Client 8.5 support, troubleshooting replication and mail routing issues, database administration and access issues, database ACL management, mail archiving issues, calendaring and scheduling issues, Client resource reservation issues and Android, iPhone and Blackberry to Notes synchronization issues.
• Extensive experience in registering and deleting users, recertifying IDs, processing name changes, processing administration requests in the admin4 database and processing AdminP requests using the Admin Client.
• Provided Confidential Domino 8.5 server administration for the entire Confidential Domino 8.5 global server infrastructure using the Admin Client.
• Administered and troubleshot the Sametime servers for instant messaging
• Administered and troubleshot IBM Traveler servers for iPhone and Android mobile access to email
• Troubleshot Confidential Domino 8.5 server SMTP mail routing, database replication, server clustering, server mailbox corruption, mailfile corruption, database replication and ACL management, server administration, database backups and restores, maintenance, security, virus scanning, spam filtering, BES issues, performance optimization, monitoring, disaster recovery and mail router crashes issues.

Confidential

Application Analyst

Responsibilities:

• Duties include meeting with department heads, business owners and users to determine business and application requirements for translating business needs to technical solutions
• Served as liaison between different departments to ensure strong communication between them to maintain network and application stability with zero downtime.
• Created and managed Sharepoint sites.
• Responsibilities also include application rationalization, usability testing and user acceptance testing for upgrading and migrating over 800 applications from the Windows XP environment to Windows 7.
• Consolidated over 4000 applications being used by disparate departments to 800 applications in a centralized IT structure reducing cost of ownership, reduced licensing requirements, reduced support costs and a more responsive support model thereby increasing business productivity and overall higher business efficiency.
• Served as liaison between developers and different departments to engineer solutions, verify fixes, perform regression testing and deploy solutions for mission critical gas applications

Confidential

Confidential Specialist (contract)

Responsibilities:

• Led the project for upgrading Confidential 6.x to 8.x
• Participated in a team to migrate users laptops and desktops from Windows XP to Windows 7
• Performed a full backup of users’ data and copied data from the old machine to the new pc.
• Encrypted the new pc’s hard drive and the external drive using Bitlocker encryption tool.
• Performed Confidential and Active Directory administration and provided user training.

Confidential

Email Confidential Migration Specialist (contract)

Responsibilities:

• Led a team of email migration analysts in the global email migration of Exxon’s global Confidential Domino 8.5 infrastructure migration to Exchange 2010 using Binary Tree’s CMT 3.2 migration tool.
• Primary third level escalation point for all Confidential Domino 8.5, Sametime, Quickr and Teamroom related issues and for Notes 8.5, Exchange and SMTP mail routing, database replication, server clustering, server mailbox corruption, mailfile corruption, database replication and ACL management, server administration, database backups and restores, maintenance, security, virus scanning, spam filtering, BES issues, performance optimization, monitoring, disaster recovery and troubleshooting server and mail router crashes.
• Supported multiple Confidential Domino 8.5 instances on VMWare instances and set up the Notes to Exchange connector.
• Responsibilities included Confidential 8.5 support, troubleshooting replication and mail routing issues, database administration and access issues, database ACL management, mail archiving issues, calendaring and scheduling issues, Client resource reservation issues and Blackberry to Notes synchronization issues.
• Extensive experience in registering and deleting users, recertifying IDs, processing name changes, processing administration requests in the admin4 database and processing AdminP requests using the Admin Client.
• Provided Confidential Domino 8.5 server administration for the entire Confidential Domino 8.5 global server infrastructure using the Admin Client.
• Performed extensive Confidential Client desktop and Windows administration.
• Provided technical assistance, troubleshooting guidance and escalation support to the team for the migration of over 45,000 users in the Americas from Windows XP to Windows 7.
• Responsibilities also included Windows server, Exchange and Domino 8.5 administration.
• Responded to escalation tickets in the Remedy queue and called back users to resolve their application issues.
• Duties also included preparing test guidelines to ensure compatibility of applications from Windows XP to the Windows 7 environment.

Confidential

Systems Administrator

Responsibilities:

• Managed and administered all Windows servers in a high availability data center environment, administered Exchange 2003, and 2007, Outlook Web Access and SMTP mail routing, managed objects in Active Directory, managed AD and DNS replication, changes, adds, moves and deletes in Active Directory and Windows group management and set up and modified Windows Group Policies.
• Used NSLOOKUP to query and troubleshoot DNS resolution using hostname, Address, Cname and MX records.
• Administered IIS and modified websites.
• Created, configured and troubleshoot DFS volumes, set up and configured Symantec Antivirus and managed Message Labs SPAM Manager and Message filtering.
• Troubleshot Exchange mail flow routing problems and SMTP messaging issues though Proofpoint.
• Setup, configured and maintained VMWare ESX virtual servers using VSphere.
• Architected, installed and configured Microsoft Server 2003 and 2008 domain models and Active Directory, automated Microsoft WSUS and security patching, supported MS servers and file/print services.
• Ran security vulnerability scans on all network devices using security appliances.
• Troubleshot issues with Citrix.
• Managed and administered the BES environment and provided performance optimization, monitoring, disaster recovery and troubleshooting for Windows and Exchange servers.
• Also provided remote Windows server administration, Active Directory Administration, server hardware and RAID array support for remote Windows 2003/2008 servers located globally across the world and served as the primary escalation point for the 24x7x365 Network Monitoring Center for on call rotation.
• Also provided higher level support and escalation for the helpdesk, leadership, guidance and mentoring to other administrators. Played key roles in project planning, email upgrades, systems analysis and performance optimization, application development support and process control, made recommendations and offered solution options for infrastructure design and resolving complex problems and compiled documentation.

Systems Analyst

Confidential

Responsibilities:

• Primary duties included Active Directory administration and Confidential Domino administration in the Information Security Department for the main campus of MD Anderson Cancer Institute Hospital in the Medical Center. .
• Duties also included resolving trouble tickets related to managing objects in Active Directory, changes, adds, moves and deletes in Active Directory and Windows group management.
• Extensive experience in registering and deleting users, recertifying user’s and server’s IDs, processing name changes, processing administration requests in the admin4 database and processing AdminP requests in Confidential using the Admin Client.
• Responsibilities also included troubleshooting Microsoft LDAP and Shiboleth synchronization issues between Identity Vault and Active Directory.
• Duties also included account administration in Windows and Confidential .
• Provided escalation support for Domino related issues for Notes and SMTP mail routing, database replication, mailfile and database application corruption, database replication and ACL security issues, database backups and restores, database maintenance, security and disaster recovery planning.

Confidential

Remote Domino Server Manager/Systems Engineer

Responsibilities:

• Set up and configured Exchange 2003 and 2007, Outlook Web Access and SMTP mail routing, Microsoft server clustering, managed objects in Active Directory, replication, changes, adds, moves and deletes in Active Directory and Windows group management and set up and modified Windows Group Policies.
• Created, configured and troubleshoot DFS volumes, set up and configured Symantec Antivirus and SPAM Manager, setup Full and Incremental backups and maintained all DLT libraries and performed automated backups and restores.
• Architected, installed and configured Microsoft Server 2003 and 2008 domain models and Active Directory and performed security patching using Microsoft WSUS and kept the environment updated, supported MS servers and file/print services.
• Troubleshot issues with Citrix Duties also included providing third level Notes and Domino server administration for Getronics/ Confidential Clients.
• Led project management for Confidential upgrades and email migrations from Notes to Exchange and vice versa and provided user training and classes for migrations.
• Extensive experience in registering and deleting users, recertifying user’s and server’s IDs, processing name changes, processing administration requests in the admin4 database and processing AdminP requests for client using the Admin Client.
• Primary third level escalation point for all Domino, Sametime, Quickr and Teamroom related issues and for Notes, Exchange and SMTP mail routing, database replication, server clustering, server mailbox corruption, mailfile corruption, database replication and ACL management, server administration, database backups and restores, maintenance, security, virus scanning, spam filtering, BES issues, performance optimization, monitoring, disaster recovery and troubleshooting server and mail router crashes.
• Supported multiple Domino instances on VMWare instances and set up the Notes to Exchange connector.
• Provided remote Windows server administration, Active Directory Administration, server hardware and RAID array support, APC UPS support, backup tape library support and server backup administration for over 300 remote Windows 2003/2008 servers located globally across the world and served as the primary escalation point for the 24x7x365 Network Monitoring Center for on call rotation.
• Participated in making presentations to Clients and provided leadership, guidance and mentoring to other administrators.
• Played key roles in project planning, email migrations, management, analysis, application development and process control, made recommendations and offered solution options for infrastructure design and complex problems and compiled documentation for Clients.

Team Lead

Confidential

Responsibilities:

• Providing higher level support and escalation for the helpdesk, support for Confidential with Confidential, Microsoft XP Professional, Windows NT 4.0, Windows 2000 and 2003 servers and numerous Novartis proprietary applications.
• Extensive experience in registering and deleting users, recertifying user’s and server’s IDs, processing name changes, processing administration requests in the admin4 database and processing AdminP requests using the Admin Client.
• Responsibilities included Confidential support, troubleshooting replication and mail routing issues, database administration and access issues, database ACL management, mail archiving issues, calendaring and scheduling issues, resource reservation issues and Blackberry to Notes synchronization issues.
• Participated in weekly status and reporting meetings with the Client to update the Client with current projects and support activities. Also participated in one on one meetings with the Director to offer recommendations on improving service to the Client and making suggestions for upward growth.
• Provided third level Notes server support for Novartis Clients and mentored and supervised and managed first and second level Notes administrators including teaching numerous Notes classes for first and second level Notes administrators.
• Authored new and improved existing knowledge base articles and produced documentation for Confidential troubleshooting, implementation and upgrade projects.
• Duties also included resetting and unlocking user accounts in NetIQ and Enterprise Administrator, troubleshooting dial in, wireless and Broadband connectivity issues using Fiberlink and VPN, Lightning access issues using the ACE server, troubleshooting LAN and wireless network access, printer connectivity issues and entering and monitoring tickets in the Vantive ticketing system.

Confidential

Senior Systems Administrator/Lotus Services Administrator III

Responsibilities:

• Server administration, installation, upgrades, email migrations, implementation of design changes, maintenance, security, maintenance of virus scanning and spam filtering software, performance optimization, monitoring, disaster recovery, and troubleshooting of approximately 700 Windows NT/2000, Microsoft Exchange and Confidential Domino servers in clustered multi domain, multi organization infrastructures for clients.
• Led project management for Notes upgrades and email migrations from Confidential to Exchange and vice versa.
• Extensive experience in registering and deleting users, recertifying user’s and server’s IDs, processing name changes, processing administration requests in the admin4 database and processing AdminP requests.
• Remote monitoring and maintenance of several global messaging infrastructures comprised of multiple SMTP gateways and Notes mail. Implemented POP3 and IMAP services on Domino.
• Responsibilities also included installing and upgrading clustered and partitioned servers, SSL, multiple mailboxes, transaction logging, virtual servers and hosts, troubleshooting mail and replication issues, troubleshooting and analyzing server crashes, registering users and servers, recertifying server and user ids, cross certification of servers, troubleshooting agent problems, and providing third level Confidential and Domino technical support for Clients .
• Architecting solutions for client’s needs, making and implementing recommendations to enhance the Notes infrastructure, research, development and testing of new products and releases to improve server performance and provide capacity planning and scalability for upward growth.
• Provided supervision, support, and mentoring for first and second level administrators.