SUMMARY:

Results oriented, experienced technology professional with demonstrated expertise offering a unique blend of technical & business experience within the federal government and private sector. Outstanding leadership and verbal, written, and interpersonal communication skills resulting in effective working relationships and top performance among staff.

EXPERTISE AREA:

• Amazon AWS
• Technical Support
• VMWare vCenter
• Interactive Learning
• Microsoft Office365
• Microsoft SharePoint
• IT Policy Development
• System Administration

TECHNICAL SKILLS:

Software: Microsoft Office365, Windows PowerShell, Microsoft Exchange Administration, Skype, Microsoft Office Professional Plus 2013/2016 Suite, AWS Cloud Architect, Cloud Storage/Sharing Applications, Adobe Acrobat, Citrix XenApp 7.5, Global VPN, Microsoft IIS, Microsoft SharePoint, Symantec Cloud Archive & Anti - Spam, Dell Kace, Kaspersky Endpoint Security 10, Unitrends Backup Applicance

Networks: Windows Networks; Novell, LAN/ WAN, TCP/IP, DHCP, Extreme Networks

Operating Systems: Windows Server

PROFESSIONAL EXPERIENCE:

DevOps Engineer

Confidential

Responsibilities:

• Serve on the Operations side of the DevOps team to develop, test, and deploy Office365 multi-tenant environment.
• Day-to-day management of a multi-tenant domain forest with over 10,000 users.
• Administer Office365 using PowerShell to create user mailbox, set mailbox and room permissions, mailbox delegation, creating DL and Security groups, and bulk settings for users and groups.
• Managed data stored in Azure AD using Microsoft Azure Active Directory Module for PowerShell.
• Manages Active Directory 2008/2012 user accounts, security, and group policy settings using Windows PowerShell.
• Tier 2/3 support for the Office365 management system.
• Created a Virtual Private Cloud (VPC) with Private and Public Subnets.
• Configured Routing tables for both Private and Public Subnets
• Configured Internet Gateway for the Public Subnets

Network Administrator

Confidential

Responsibilities:

• Responsible for the management, implementation and monitoring of the company’s network, LAN security and disaster recovery plan .
• Partnered with Developers to roll out transition of On-Prem SharePoint to SharePoint Hybrid environment.
• Plan and schedule the installation of new or modified hardware, Windows operating systems, and applications software.
• Manage the installation and integration of system fixes, updates, and enhancements during Dev, Test, and Prod segments of Office365 Development Cycle.
• Manages Active Directory 2008/2012 user accounts, security, and group policy settings using Windows PowerShell.
• Participate in developing and rolling out new Information Systems initiatives and projects i.e Dell Encryption, Office 365, Office 2013 etc.
• Managed data stored in Azure AD using Microsoft Azure Active Directory Module for PowerShell.
• Professional experience working with VMware vCenter 5.5 & 6 creating, migrating, and managing VM’s.
• Administers Office365 Exchange email system using EAC and PowerShell to create user mailbox, set mailbox and room permissions, mailbox delegation, creating DL and Security groups, and bulk settings for users and groups.
• Recommend additional components to improve overall system performance by staying current on emerging technological changes.
• Experience with large scale datacenter design and operations.

Network Administrator

Confidential

Responsibilities:

• Oversees technical issues and end user support for Regional Office.
• Migrated Regional Office email system from Novell GroupWise to Office 365 platform Use Web Content .
• Upgraded Regional Office OS to Win7 environment serves as a member of the Web Liaison team.
• Maintain and configure network switches, fileserver, PC hardware/software and ensures network availability to all system users.
• Manages Microsoft Server and Active Directory 2008/2012 user accounts, security, and group policy settings.
• Administer Office365 Exchange Online (email accounts, shared mailboxes, groups, etc.)
• Performs necessary maintenance to support network availability and connectivity.
• Performs daily and weekly backups on backup appliance and tapes.
• Provides installation, configuration, remote support and instructions for VPN connectivity.
• Developed software documentation such as training documents and user manuals.

Systems Administrator

Confidential

Responsibilities:

• Implementation of Microsoft SharePoint 2010
• Created SharePoint team sites for group collaboration
• Created and modified workflows, Wiki, and web parts for SharePoint team sites.
• Customized SharePoint Technology workspace for tracking service tickets and equipment request.
• Managed tickets with issues that varied between computer lock-outs, software updates, software issues, and wireless internet connectivity problems.
• Troubleshoot and resolves complex problems for hardware, software, and network resources.
• Administer Microsoft Windows Servers (Active Directory), Microsoft Workstations, and network security devices using Altiris Deployment Server and Symantec Endpoint Protection.
• Responsible for the secure storage of all backup media and device
• Responsible for asset management of all Hillsborough County Public Schools hardware and software.

IT Network Tech, II

Confidential

Responsibilities:

• Maintained and serviced computer hardware and software including but not limited: information systems & peripheral equipment such as servers, desktops, printers and storage devices.
• Accountable for security and recovery procedures such as scheduling network maintenance and backups.
• Provided end user support for various computer applications Managed over 12 new tickets per day.
• Prepare briefs and summaries of analyses on IT software and hardware.