Applications Support Analyst Resume Walpole, MA - Hire IT People

Objective:
My objective is to use and expand upon my 5 years of database experience, Oracle training and certifications, in a long lasting position with a growth oriented organization where I may fully utilize my talents, energy, and desire to learn.

Technical Skills:
Oracle Database Administration; Oracle 9i & 10g installs on Windows and Linux systems; RMAN Backup & Recovery; Import & Export; SQL Loader; SQL & PL/SQL; Stored Procedures; Oracle Security & Networking; Enterprise Manager; Performance Tuning; Oracle Upgrades

Training and Certifications:
Oracle Database 10g Administrator Certified Associate (OCA)

Oracle Database 10g Administration Workshop II

Education:
Oracle 10g Database Administration
Associate of Science Degree

Employment History:
Confidential, Walpole, MA Applications Support Analyst 10/27/08-8/31/09
In this contract position, I used Toad and SQL to provide technical support for a multi-tiered, web based, laboratory application and an Oracle 8i back-end. I troubleshot user and database issues tracked in Clarify CRM.

Confidential, Waltham, MA Application Support Engineer 2/21/08-1/18/09
Provided remote, night and weekend support for numerous Microsoft SQL Server 2005 databases, web servers and Tomcat in a Java environment using VPN, Remote Desktops, SQL, Nagios and HostMonitor.

Confidential, Mansfield, MA Retail System Specialist 2/26/07-2/19/08
Provided remote technical support for 200 Point-of-Sale systems with Sybase Databases, Afaria client/ server software, Windows XP, 2000 & 2003, Ghost images, Lotus Notes, DSL, TCP/IP, wired and wireless networks and various peripherals. I used SQL in Sybase and Microsoft SQL Server, modified Afaria scripts and data files, managed data transfers and ran AS400 processes.

Confidential, Boston, MA Field Service Technician 4/23/06-2/23/07
Traveled locally to repair various servers, including IBM RS6000, supported various operating systems, including AIX, Windows 200X, XP, Unix and Linux, I performed network troubleshooting and worked with various communications equipment, including Cisco routers, MUX, terminal and port servers, and
TCP/IP. I repaired Point-of-Sale systems and various complex electro-mechanical equipment and peripherals.

Confidential, 9/7/05-4/22/06

Confidential,USA, LLC Vero Beach, FL Sr. Field Service Engineer 1/25/05-9/6/05
Traveled nationally to install & repair a complex, multi-processor, TCP/IP controlled, high-speed inkjet printing system on Windows NT.

Confidential, Tallahassee, FL Sr. Field Service Engineer 7/11/04-1/14/05
Was hired in anticipation of a major service contract that unfortunately the company never secured. In the interim I installed and repaired a wide variety of PCs, laptops, printers and worked projects that included traveling nationwide to upgrade Wal-Mart’s Photo Lab System, IBM server hardware and software, to incorporate T-1connections, for remote customer photo uploads.

Laid off from Air-Vac Engineering due to lack of work and underwent shoulder surgery 6/14/03-7/10/04

Confidential, Carlsbad, CA Field Service Technician 4/21/00-6/13/03
Traveled nationally and internationally to repair Air-Vac’s complex, electro-mechanical, computer automated, circuit board rework system.

Confidential, Field Service Technician 4/24/95-4/10/00
I relocated to Florida and held positions at the following companies, 4 of which were preparing to go out of business at the time: Smith-Gardner; Quest Diagnostics, Inc.; Computer Ease; PC Professor; ISSI; Computerland of South Florida and A1 Business Systems. In these positions I traveled locally to install and repair a wide variety of PCs, laptops, Point-of-Sales and electro-mechanical equipment with Windows and DOS, peripherals, TCP/IP networks and cabling. I traveled nationally to implement a complex ERP/ eCommerce System with Database Administration of HP IMAGE/SQL Databases. I also provided remote Database Administration for HP Databases and remote technical support for Foxpro for DOS Databases.

Confidential, Gardner, NC Field Service Technician 8/1/94-4/18/95
Confidential, E. Providence, RI Field Service Technician 1/29/90-7/29/94
The above 2 positions were identical. Traveled locally to install and repair a wide range of the same complex, electro-mechanical business equipment, some PC controlled with Windows and DOS, some with communications interfaces to host mainframe computers, and specialized software.

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Applications Support Analyst Resume

Walpole, MA

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