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Technical / Architecture Support Resume

SUMMARY

An accomplished technologist who can effectively deliver sound business performance using my skill with packaged software solutions, business solutions, application architectures, Internet technologies, analytics and relational database systems.I am self - motivated, innovative thinker, consistently pursuing new challenges to stretch my abilities to expand my knowledge, and bring greater returns to my employers. I have the proven ability to communicate effectively within all organizational levels from senior management to technical engineers.

TECHNICAL SKILLS

  • Oracle / DB2 / SQL Database
  • Confidential Patrol / Portal / TMART / BPPM / SAP / Mainframe / Truesight / Remedy / ProactiveNet
  • IBM MVS Technical Support - LPAR Mainframe and AS/400
  • SAP BASIS - Performance Tuning / System upgrades
  • Microsoft Office / Visio / Project / Server 2003 & 2008
  • Nagios
  • TelAlert
  • COBOL
  • SQL
  • RACF
  • EMC RSA Authentication Manager

PROFESSIONAL EXPERIENCE

Confidential

Technical / Architecture Support (Contractor)

Responsibilities:

  • Upgraded Confidential TMART from version 3.9 to 4.2 (TMART is part of EUEM)
  • Managed Microsoft 2003 & 2008 servers and their associated operating systems and software
  • Managed security concerning operating system solutions by following industry standard best practices under the guidance of the data security analyst
  • Installed, configured, maintained, and troubleshot moderately complex application server hardware, software, and peripheral devices
  • Administered hardware and software upgrades
  • Developed, implemented and maintained policies, procedures and associated training plans for resource administration, appropriate use, and disaster recovery
  • Established service level agreements with end users
  • Administered and maintained end user accounts, permissions, and access rights
  • Performed server and security audits
  • Monitored and tested network performance and provide network performance statistics and reports
  • Recommended, scheduled, and performed software and hardware improvements, upgrades, and repairs
  • Assisted in completion of special projects on as needed basis
  • Responsible for creating synthetic monitoring transactions and developing reporting requirements
  • Worked with the Oracle team, Microsoft Server group and the Network team on system configurations to meet end-users requirements

Confidential

Technical / Architecture Support (Contractor)

Responsibilities:
  • Performed level 2 support for Confidential Patrol / Portal Software
  • Managed Microsoft 2003 & 2008 servers and their associated operating systems and software
  • Managed security concerning operating system solutions by following industry standard best practices under the guidance of the data security analyst
  • Installed, configured, maintained, and troubleshot moderately complex application server hardware, software, and peripheral devices
  • Administered hardware and software upgrades
  • Developed, implemented and maintained policies, procedures and associated training plans for resource administration, appropriate use, and disaster recovery
  • Established service level agreements with end users
  • Administered and maintained end user accounts, permissions, and access rights
  • Performed server and security audits
  • Monitored and tested network performance and provide network performance statistics and reports
  • Recommended, scheduled, and performed software and hardware improvements, upgrades, and repairs
  • Assisted in completion of special projects on as needed basis
  • Responsible for creating synthetic monitoring transactions and developing reporting requirements
  • Worked with the Oracle team, Microsoft Server group and the Network team on system configurations to meet end-users requirements

Confidential

SAP Sales Analyst

Responsibilities:
  • Provided technical and sales assistance to Sales, Marketing, Product Development, Finance, Legal and the Technical Architecture Departments to help qualify new sales leads, educate partners
  • Architect complex solutions and craft presentations for potential clients and help develop the price point on deals

Confidential

System Sales Architect

Responsibilities:
  • Developed and sustained the relationship between Confidential Senior Sales Management, Confidential Development in Israel, Confidential Channel Partners in Latin America and Confidential clients primarily in technical development personnel, and clients to drive revenue in support of the introduction of a new product; TM-ART (Transaction Management)

Confidential

MVS Technical Support /SAP Basis Support

Responsibilities:
  • Managed system administration and support for technical architecture, including basis support of MVS SAP R/3 platform, with the goal of providing excellent system reliability, performance, high availability and overall optimized systems
  • Provided SAP Basis administration support and performance monitoring & tuning, problem analysis & resolution, and other activities required to maintain system integrity and maximize uptime
  • Worked extensively on all aspects of user administration, client copy functionality, R/3 installation/kernel upgrade, performance analysis and memory/buffer management, spool administration, SAP installation, technical documentation, and troubleshooting
  • Acted as project lead for upgrading from SAP 3.1H to 4.5B environment
  • Gained further proficiency with COBOL, MVS, Windows, AS400 operating systems, and IBM and Honeywell, Microsoft computer hardware platforms along with knowledge of SAP FI/CO, and DB2, SQL and Oracle databases

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