SUMMARY:

• Possess a diversified technical background with Enterprise Systems Solution. Proven ability to implement resources that decrease cost, increase performance and consistently exceed targeted goals.
• Great interpersonal and customer service skills, detail oriented, willingness to learn new concepts and acceptance of challenges. Ability and desire to learn new technology quickly, ability to work with minimal supervision, ability to work with individuals of all backgrounds and educational levels, comfortable both in an individual setting and as a team member.

TECHNICAL SKILLS:

• Oracle 9i
• 10g
• 11g
• Oracle Enterprise Manager (OEM)Oracle Linux VMPerformance TuningMicrosoft Office; Word
• Access
• Excel
• OutlookSQL*plusVMware Workstation
• Player
• VMware FusionRed Hat Enterprise Linux
• CentOS Linux
• UnixBackup & Recovery (RMAN)Windows Server
• 2012
• 2003
• 2008SQL DeveloperPutty
• XMing

PROFESSIONAL EXPERIENCE:

Confidential, Greenbelt, MD

Oracle DBA

Responsibilities:

• Manage dev, test and production Oracle Databases on Linux and Windows Environment.
• Monitor systems and respective databases structures and adjust where required, to ensure optimum performance and prevent unnecessary financial investments.
• Monitoring database space utilization and performance of the production databases.
• Monitoring, configuring, updating, and optimizing production databases.
• Installation, upgrades, migrations, performance tuning, backup and recovery, schema management, SQL tuning, proactive monitoring and troubleshooting Oracle databases.
• Implemented and support of 11g migrations and upgrades from Oracle 9i and 10g databases on Linux.
• Participate in the selection process for new IT solutions.
• Evaluate options and design architecture solution for backend database environments and web - based systems in order to support business, technical, and service - level objectives.
• Support the development of strategy, frameworks, best practices and patterns working with architects from other IT functions.
• Provide support for Oracle Enterprise Manager Grid Control.
• Identify and implement solution that monitors and reports usage, performance metrics ( CPU high water marks, memory high water marks and critical applications usage ). work with network and system engineers to configure robust and scalable systems for our clients
• Configure Network, create and configure Listener and TNSNAMES.ora using Netca and NetMgr.
• Conduct technical reviews of new projects and enhancements to existing installed base to assess impact to existing and future architecture plans.
• Maintain up - to - date knowledge of technology standards, industry trends, emerging technologies, and software development best practices.
• Troubleshoot Oracle database connection issues, performance issue and all day to day ticket issues reported by the customers.
• Monitored a number of Oracle production databases in a fast paced environment, for databases sizing over 200GB.
• Maintained daily Oracle database backup, troubleshoot failed backups and manually execute failed backups as required.

Data Management specialist / Jr Oracle DBA

Responsibilities:

• Work under senior oracle staff and management supervision.
• Installed Oracle 10g software on Windows and Linux servers.
• Assisted with migration from oracle version 9i to 10g
• Report to the Senior System Administrator and work closely with any open projects
• Support with user accounts creation on the oracle databases.
• Follow and execute daily and weekly Database management tasks.
• Install, Configure and Create Oracle databases for development and testing purposes, using Oracle universal installer (OUI)
• Create and configure Databases using Database Configuration Assistant (DBCA).
• Update database objects using SQL*plus and SQL Developer.
• Issue SQL statements, access, retrieve, and manipulate data using Structured Query Language (SQL*plus).
• Configure Network, Listener and TNSNAMES.ora using Netca working with network and system engineers to configure robust and scalable systems for our clients.

Help Desk Support / Data Management specialist

Responsibilities:

• Create and manage employee database in Microsoft Access and generate various reports using queries.
• Data clean-up: reconfigure data tables, delete duplicates.
• Set-up data entry standards and document procedures.
• Monitored Remedy ticketing system to ensured that all information systems-related. inquiries and requests for support were logged, classified, and delegated appropriately.
• Taking ownership of reported end-user issues. This includes contacting the customer. upon receipt of a ticket, validating the priority of the issue, scheduling service within the desired time frame, providing updates to clients accordingly, and properly recording/categorizing/updating all client requests in the ticketing system.
• Effectively prioritize and execute in a high-pressure, fast-paced environment.
• Ensuring that all call details are captured and entered in the logging software.
• Answering & responding to all calls & requests within agreed time scales.
• Provide troubleshooting and configuration support for client desktop and networking environment.
• Participate in the selection process for new IT solutions.
• Updating support documentation. participate in disaster recovery planning and contingency planning.

Confidential, Washington, DC

Helpdesk Technician

Responsibilities:

• Provide technical support for distributed computing functions and equipment, both in response to reported problems and service requests.
• Installed and set up new PC’s and Mac computers, as well as the necessary software that was needed end users.
• Light cleaning, troubleshot various Navy equipment.
• Instructed and guided the users on how to work the equipment and basic preventative maintenance.
• Utilize the tracking software for documenting problem resolutions.
• Keeping inventory current and responding to service requests using Maximo asset management Maintained a program database called Citrix that was on the Navy network.
• Gained experience with computer systems, LAN and mainframe environment.
• PC experience; hardware and software, with an emphasis on MS office products.
• Recovered systems after hardware and software failures.
• Downloaded virus protectors to reduce the vulnerabilities and risk of unauthorized users to enter the system.
• Diagnosed system hardware and software if problems occurred and to detect faulty equipment.