Director, Remote DBA Support Resume Charlotte NC - Hire IT People

SUMMARY:

ERP Infrastructure Manager
Experienced and successful leader with a history of success leveraging unique and diverse skills to deliver exceptional business outcomes that exceed expectations.
Proven ability to build high performance teams based on Servant Leadership and direct teams to eliminate waste and low value - added work by leveraging Lean Six Sigma principles and processes.
Adept in speeding development and project execution by blending Agile Development methods with best practice Project Management. Areas of expertise include:
Team Leadership | Talent Development | Strategy | Transformation | Agile | Project Management
Continuous Improvement | Budget Management | Customer Satisfaction

TECHNOLOGY SKILLS

Oracle Exalogic/Exadata
Oracle Database 7.2-12c including RMAN
DataGuard
Streams
ASM
RAC
Performance Tuning
Oracle ERP 11i-R12.2
Oracle Golden Gate
Oracle Enterprise Linux
Red Hat Enterprise Linux
Sun Solaris
AIX
Oracle Enterprise Manager

EXPERIENCE:

Confidential, Charlotte NC

Manager

Responsibilities:

Achieved over 5 years of 100% on-time, on-budget, on-scope delivery of over 25 deployments, 38 go-lives, covering 258 sites, over 10,000 users
Executed initiatives in a rapidly growing environment with flat headcount, reducing negative service incidents and defects to near- zero levels, delivering consistent performance and increased stability to our customers
1,700-10,000 user growth
Non-Prod Environment clusters grew from 8 to 18
500,000 production concurrent requests (batch jobs) per mo.
1,200 Service Requests per mo.
301+ database instances, 150+ application nodes
100+ database clones per mo.
9TB data storage growth per month
Added 7 New Technologies to our support portfolio - BI, OTM, WebMethods, WebLogic, GRC, ASCP 12.2, Demantra
Addition of 63 Legacy environments with a 36% reduction in prior 11i team headcount
Routinely executed platform migrations and upgrades that are invisible to customers
Managed budget responsibility in excess of $3 Million
Directed recurring annual cost savings of over $2 Million
Reduced SOX audit findings by 86% to one in 2016 & 2017
Spearheaded numerous “spare time” unfunded Internal Continuous Improvement projects to drive out waste and low value-added work
Delivered best practice monitoring platform and framework to drive proactive early response to incident occurrence and eliminate DBA manual work
Eliminated the need for hands-on off-hour support by implementing an automated telephone paging system (855-Go-IR-DBA) that has been adopted by other teams
Received an Employee Engagement score of 86%, higher than both IR overall and consolidated Tech Service department scores. (copy available upon request)

Confidential, Irvine, CA

Director, Remote DBA Support

Responsibilities:

Developed a methodology to drive profitability by automating DBA response, aggressively pursuing root cause analysis and permanent corrective actions, resulting in a 50% improvement in service revenue margin.
Directly served as many as 6 clients concurrently in a variety of Oracle Technologies and practices, including:
ORACLE EBS (11.0.3, 11i, R12), Demantra,
Oracle Database (8i,9i,10g,11g)
Oracle OEM, RMAN, RAC/ASM, Streams, GoldenGate
Performance Tuning, Partitioning, Cloning, Patching
Data Warehouse design and implementation
Solaris and Linux shell scripting and Unix support

Confidential, Stockton, CA

IT Services Manager/SR Oracle applications DBA

Responsibilities:

Delivered $2 Million Revchain Telecom Billing System project in 8 months, on-time, on-budget, resulting in a further improvement in the billing cycle from 4 days to 8 hours.
Improved billing cycle from 16 days to 4 days through aggressive performance tuning of Sun hardware and Oracle databases.
Reduced annual maintenance expense by 30% through staff training and process improvement.
Improved Internal Customer Service in Desktop Support, supporting 500 PC’s across 8 locations with three desktop staff, reducing overall trouble tickets by 35% and the mean time to repair by 28%.

Confidential, CA

Manager

Primary support of the Oracle ERP and Remedy CRM; Implemented a rapid implementation of Oracle 11i ERP in six months, on-time and on-budget.

Confidential, Freemont, CA

CIO

Designed new Microsoft-centric e-commerce infrastructure. Initiated migration of outsourced site hosting and maintenance to local collocation facility.
Developed and planned migration of core e-commerce engine to a Microsoft platform (Windows 2000, SQL Server, Exchange, Commerce Server).

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Director, Remote Dba Support Resume

Charlotte, NC

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