SUMMARY:

Has approximately 5 years and 9 months experience in the I.T. field with expertise in application development, application support and information management. Can perform administrative task like handling outages, application deployments, debugging, reporting, optimization, profile administration and trainings. Troubleshoot hardware or software problems and proficient or familiar with a vast array of programming languages, concepts and technologies.

TECHNICAL SKILLS:

Programming Languages: UNIX, Visual Basic

Databases: MySQL, SQL, Oracle

Operating Systems: UNIX, Windows

Application Software: Microsoft Office, Open Office, Oracle Fusion Middleware, Oracle SOA, IBM SOA, Weblogic, Websphere, MQ, IIS servers, Websphere Message Broker, Tomcat, Apache

Other Software: Service Now, Oracle Jdeveloper, XML, BPEL, WSDL, SOAP, Web Services, HP Quality Center, Putty, Virtual Private Network(VPN), Basic UNIX Commands, WinZip, Photoshop, Notepad++, Textpad, TFS, SubVersion/SVN

WORK EXPERIENCE:

Oracle SOA/B2B Developer - Consultant

Confidential

Platform/languages/tools: Oracle Fusion Middleware/Oracle SOA Suite/Oracle Weblogic/Oracle JDeveloper/Oracle B2B/WinSCP/FileZilla

Responsibilities:

• Technical Knowledge - ability to troubleshoot/resolve issues effectively and efficiently
• Attendance/Punctuality - number of tardiness observed, willingness to cover in case of staffing/resource issues
• Mail Responsiveness - ability to reply to email messages directed to the team during the shift in a timely manner
• Process Knowledge - being resourceful and familiarity with the ITIL and Account Processes and Guidelines
• Runbook Compliance - ability to follow runbook and comply 100% of the time
• Escalation Compliance - ability to make a decision when an issue should be escalated and to which people it will be escalated.
• Compliance on PIR (Pre-Implementation Review) - 100%
• Develops services/processes (Web Services, BPEL, Mediator, MQ) based on the client requirements using Oracle JDeveloper
• Implement the signed off design that is approved by the client/team leader.
• Create documents (Design Documents,Testing RunBook, Test evidences, Mapping Guides) for the application.
• Perform Assembly Testing, Component Testing, Performance and Functional Testing for the services before being deployed to SIT environment.
• Report and investigate defect found while performing connectivity/functional test in SIT environment.
• Supports SIT, UAT, Production Deployment and Warranty of the client projects.
• Assist colleagues on coding and review code of other team member to assure that we are following the company coding standard.

ITO Service Delivery Consultant - Technical Support

Confidential

Platform/languages/tools: Iplanet Server/Windows IIS Server/WebSphere MQ/WAS/Oracle Weblogic/Feedhub/Siteminder/LDAP Servers/UNIX/ServiceNow

Responsibilities:

• Productivity - number of changes handled over total number of account changes
• Technical Knowledge - ability to troubleshoot/resolve issues effectively and efficiently
• Managerial Skill - to be able to lead L1 with escalations, provide advice and guide their career growth by knowing what help they still need and aid
• Attendance/Punctuality - number of tardiness observed, willingness to cover in case of staffing/resource issues
• Mail Responsiveness - ability to reply to email messages directed to the team during the shift in a timely manner
• L3 Responsiveness - as a major point of contact for the site, ability to reply to email messages directed to the team during the shift in a timely manner and ability to respond and jump into issues/ L1 escalations during your shift
• Process Knowledge - being resourceful and familiarity with the ITIL and Account Processes and Guidelines
• Runbook Compliance - ability to follow runbook and comply 100% of the time
• Escalation Compliance - ability to make a decision when an issue should be escalated and to which people it will be escalated.
• Compliance on PIR (Pre-Implementation Review) - 100%
• Problem Records Closure Rate - number of problem records resolved on time over the number of problem records assigned
• Leave Compliance - number of leaves availed/number of leaves filed online on-time
• Automation - Contribution to automation/ticket reduction/process compliance

WebSphere Consultant / Middleware Administrator

Confidential

Platform/languages/tools: Oracle SQL Developer/MQ Visual Edit/WebSphere MQ/WebSphere Message Broker/WebSphere Transformation Extender/Tortoise SVN/Unix/Global ServiceNow

Responsibilities:

• Provide incident resolution on reported issues through system-generated alerts and/or service requests raised by end users.
• Perform investigation and troubleshooting to isolate and diagnose issues.
• Participate in escalation calls and technical bridges with the client and other support teams.
• Performs health check on all supported environments to ensure service availability.
• Implement Change Requests.
• Perform troubleshooting, incident response, and deployment in a timely manner.

Software Engineer/Technology Architecture Analyst

Confidential

Platform/languages/tools: Oracle Fusion Middleware/Oracle SOA Suite/Oracle Weblogic/Oracle JDeveloper/WebSphere MQ/WebSphere Integration Designer/WebSphere Process Server/SOAP UI/Tortoise SVN/ServiceNow

Responsibilities:

• Develops services/processes (Web Services, BPEL, Mediator, MQ) based on the client requirements using Oracle JDeveloper and WebSphere Integration Designer.
• Implement the signed off design that is approved by the client/team leader.
• Create documents (Release Notes, RFC Reason for Change ) for the application.
• Perform Assembly Testing, Component Testing, Performance and Functional Testing for the services before being deployed to SIT environment.
• Report and investigate defect found while performing connectivity/functional test in SIT environment.
• Supports SIT, UAT, Production Deployment and Warranty of the client projects.
• Assist colleagues on coding and review code of other team member to assure that we are following the company coding standard.

Confidential

Platform/languages/tools: WebSphere Message Broker/WebSphere Datapower/WebSphere MQ/SVN

Software Engineer

Responsibilities:

• Primary Knowledge Receiver of Message Broker Applications from the previous provider of the bank.
• Create documents (Defect Tracker) for the applications.
• Report and investigate defect found in Message Broker production applications.
• Perform Assembly Testing, Component Testing, Performance and Functional Testing for the applications whenever we needed to fix a production defect.
• Supports Production of the client projects that involves Message Broker and Datapower.
• Assist colleagues on coding and review code of other team member to assure that we are following the company coding standard.
• Develops Message Broker Applications using Detailed Design Documents provided by the bank.