SUMMARY:

To obtain a position within a profitable company where my knowledge and experiences can be utilized, allowing me to gain additional knowledge within the business

TECHNICAL SKILLS:

• DB Analyst
• Reporting Analyst
• Macros
• VBA
• SharePoint
• MS SQL Server
• MS Project
• Windows
• MS Office Suite
• Data Mining
• Google Analytics
• Data Mapping
• SAP
• SAS
• Business Process Specialist
• Technical Documentation
• End - User Documentation
• SQL
• BI Tools
• Business Objects
• Tableau
• Infosario
• Exchange Manager
• Latitude
• Fusion Manager

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Quantitative Financial Data Analyst/ Reporting Analyst

Responsibilities:

• Serve as Sole Stakeholder for all incoming and outgoing daily business to investment partners and vendors
• Acclimated quickly, learning industry practices and nuance to be successful supporting portfolio assessment and purchase underwriting as well as ensuring proper placement of purchases and recalling any underperforming business when requested by calendar or Director of Agency Management
• Prepare financial stratification analysis for Senior Management on weekly asset purchases for several portfolios with an average of $35M each
• Document all legacy, current and new improvements to publish in lieu of documented company process manuals and training materials
• Create new processes and automate canned reporting processes via ETL or auto - scheduler for stakeholders

Confidential, Atlanta, GA

Global Lab Data Manager

Responsibilities:

• Serve as Data Team Lead for global drug studies acting as the Point of Contact for all Global Data Management tasks
• Create, document and perform comprehensive QC procedures with peer-review, weekly internal auditing and impromptu daily FDA oversight
• With minimal guidance, manage project timelines and quality issues, also identify and justify out-of-scope Testing and/or Budget requests
• Provide input for negotiations with Global Data, Product & Project Managers regarding data handling, specifications, milestones, and overall responsibility and capability of delivery
• Identification of database set up and programming gaps, solving issues to meet and exceed FDA & study sponsor/ client approval
• Create or peer review all Data Management documentation for every new study during tenure
• Record and maintain all evidence of the data transmission process from Data Dictionary and Layout creation to closure of study in order to meet and exceed FDA approval

Confidential, Atlanta, GA

Data Analyst

Responsibilities:

• Perform thorough review of data submitted by local agencies and vendors nationwide, ensure received data meets quality requirements and submit the data for database mapping with instructions for corrections and updates
• Excel writing advanced specifications for loan and jurisdiction database conversion maps that require additional expertise
• Resolve client and jurisdiction issues that could not be resolved by prior personnel, escalating issues appropriately and only when needed
• Increase operational capacity of company database by greater than 12% annually
• Personally responsible for more than 300,000 tax escrow payments of client and private homeowner loans, totaling payments of more than $800M annually
• Utilize communication and analytical ability Confidential a level to easily interact with technical and business team resources as well as department Directors

Confidential, Atlanta, GA

DBA/ Life Cycle Management/ Contract Revenue Compliance

Responsibilities:

• Query all business contract warehousing locations interpreting all terms, conditions, options and addendums included
• Locate impacted circuits and lines of service across all service types including Legacy S, B and T products with respective billing systems
• Ensure the accuracy of corporate monthly billing averaging $1.13M in recovered billing annually
• One of three members of a national pilot team developed to assist with the documentation of operational requirements and methods with hard nationwide rollout dates

Confidential, Atlanta, GA

Corporate Contract Pricing Analyst/ Complex Billing Systems

Responsibilities:

• Locate, document and correct more than $3M in pricing errors annually, effectively reducing the amount of “on- hand” cash needed to maintain daily operations
• Assist with an unified billing platform conversion with regards to the end user experience
• Prepare custom solutions on demand using various macros, queries and tools presenting multiple versions of pivot tables and department specific dashboards to be shared globally
• Create SQL queries using company/ industry approved tools to address, update or report large datasets
• Implement needed processes and programs with Sr. Reg. VP buy- in. These ideas increased positive trending across key metrics and visibility of opportunity for savings across multiple channels of Account Management from the Contract Analyst perspective

Confidential, Alpharetta, GA

Reporting Analyst/ AOC Coordinator/ Team Lead

Responsibilities:

• Area Operations Center\ Business Support Channel South Reporting Analyst, AOC Extranet Coordinator, Phone Lab Specialist, Support Champion, Call Center Hotline Support, National Accounts Coordinator
• IEX reports, Crystal Reports, SQL\ Teradata Mining, Data Warehousing, and User Interface development
• Develop and ensure SQL database integrity reporting directly to Regional Directors.
• Produce Ad Hoc and canned reports daily for Management teams nationwide with hard deadlines
• Participate in operational restructuring of National Strategic Accounts organization, and the transitioning of “hot- cut” data
• Prepare detailed statistical reports using MS Office products and other company approved tools to format the information for easy viewing, distribution and sharing.
• Respond to customer inquiries via telephone, email, or paper correspondence with two hour customer service level agreements
• Manage a team of 6 or more fellow employees to excel in all realms of our business objectives. In addition, facilitate the training of new hire employees with required timed results
• Responding to immediate escalated issues via telephone or email
• Develop, implement, and maintain company wide incentive programs from “think tank” to quarterly audits producing results and influencing future budgets of my department
• Assist fellow employees by serving as an information resource regarding any and all company standard operating procedures, marketing rollouts, and technical information nationwide