SUMMARY:

• Highly motivated, creative and versatile Information Technology professional seeks an IT position where advanced communication and interpersonal skills can best be used to build productive working relationships in assisting the business to meet goals and manage aspects of the department.

PROFESSIONAL EXPERIENCE:

Confidential, Sidney, OH

Oracle Order Management Business Analyst

• Support and train end users in orders, shipping, pricing, and Customer Master. Work with implementation teams in roll outs and create enhancements as needed by the business including requirements gathering and solutioning. Support legacy interfaces. Liaison between the business and technical IT.
• E - Business Suite, Toad, SQL Developer, HP Service Manager, Service Now
• Order Management, Shipping, Inventory, Manufacturing Modules and Customer Master

Oracle Change Manager

• Developed and documented change plan, hosted global meetings of the Change Advisory Board, and audited new and existing change requests. Utilized tools to oversee and document the change process in the Oracle environment. Acted as Document Manager.
• Numara FootPrints, Intellect, SharePoint

Systems Trainer

• Microsoft SharePoint, LiveMeeting services, and Office Suite applications
• Microsoft Windows XP and Windows 7 Operating Systems including connectivity to network resources
• Epiphany, HP OpenView, OnBase, Oracle OBIEE, Oracle UPK, Oracle Tutor

Confidential, Dayton, OH

Shipping Manager

• Managed daily product selection and packaging. Resolved customer’s freight and transportation concerns. Coordinated transportation logistics, preparation and loaded freight.

Confidential, Dayton, OH

Instructor

• Delivered instructor led classroom training of Microsoft Office Suite 2003 and general Information Systems courses.