SUMMARY

• Visionary, Security, IOT and Siebel software product designer with a vast knowledge of the field of computer science and information protection.
• Product Architect at Confidential designing a product called Confidential True ID enabling password - less possible logins with unbreakable identity and access control.
• Active Interim Secret DOD clearance sponsored by Department of State through DOD JPAS. Desire to obtain TSCI type clearances in the future.
• Leader who truly understands how to balance the trade off for project delivery and keeping good relationships with my team and customer: As leader, take care of my team and take care of my customer.
• Excellent technical documentation, inter-personal and presentation skills.
• 28+ years of leadership of software engineers on both AGILE and Waterfall type projects.
• Previous Software and Hardware Architect member of the elite Siebel Expert Services, responsible for diagnosing and resolving RED accounts software and systems issues.
• A very technical leader that is able to quickly acquire “root cause” and solution for intermittent and difficult software problems including memory leaks, race conditions and complex multi-system interface issues by working closely with cross-functional teams, such as management and IT.
• Siebel Customer Certified Consultant and Siebel Certified Consultant for 16 years currently working with the United States Department of State.
• Recognize when and where to deploy new product offerings.
• Able to deliver 100% efficiently working software solutions and in most cases able re-direct and salvage projects in trouble.
• Industrious and dedicated leader able to get projects completed on time and under budget.
• Expert in Single Sign On (SSO), Siteminder, UNIX Administration, UNIX Installations, sudo root access at Confidential, Siebel Installation, Siebel Administration, Siebel EIM, Siebel eScript, Java and Siebel tools Configuration with Siebel eFinancials, Insurance, Siebel eClinical Trials, Siebel e Energy, Siebel Consumer Goods and Siebel Communications.
• Expertise in Security for Siebel EAI (EIM), Siebel eScript, Siebel VB Script, Workflow and Assignment Manger.
• Perform both Dynamic and Static IBM Appscan for Siebel and Java based apps.
• Train team members in security policy and write and revise existing Security policies.
• Train other team members in ITIL methods and assist others with understanding the Security + and its implications.
• Prepare systems for PCI and Sarbanes-Oxley compliance before security audits for Siebel and Struts I and Struts II installations.
• Develop a password less identity system to authenticate and authorize users to computers, homes, cars and highly secured access locations called Confidential TRUE ID.

PROFESSIONAL EXPERIENCE

SENIOR SIEBEL DEVELOPER

Confidential, Fairfax, VA

Responsibilities:

• Suggest architectural changes and identity and access solutions for project.
• Code Siebel Java Business services to handle cropping and printing of photograph on passports.
• Code Korn Shell scripts to flatten security data for use on passport card using Oracle Linux and Red Hat Linux. yum install packages needed for converting images from PDF to JPG files.
• Research the architecture and division of stories between Siebel and IAM configuration for OPR.
• Code Siebel OpenUI renderers and process model scripts.
• Perform CSS updates for look and feel of the site.

Principal Consultant, CTO

Confidential, Spring, Texas

Responsibilities:

• Responsible for end to end fully architected solution
• Identify product features and associated benefits
• Identify product development schedules and and plan a 40 Million budget.
• Work as the lead developer for product design and initial development.
• Hire equity based employees for initial product delivery.
• Create and test product prototype designs to shape product direction.
• Identify appropriate devices and help set end user costing and feature sets.
• Create 4 year production plan.

Systems Analyst

Confidential, Houston, Texas

• Code SCADA system customizations in C and Microsoft C# and .NET. Assist in creating an On-Call support Escalation Guide, Service Delivery Road Map and key performance indicators (KPI’s) for my portion of the road map.
• Hold lunch and learn sessions etc. to describe how the customer needs to be first in todays business climate. Taught the Confidential teams the importance of customer relationship and 100% customer satisfaction. With my manager, tried to begin implementing Siebel at Confidential .

Principal Consultant

Confidential, Spring, Texas

Responsibilities:

• Present the proposed architecture, design and prototype to the customer
• Work out business plan, project schedule and project strategy for the project.
• Keep track of the product backlog.
• Review ZigBee security concerns with the client and make recommendations based upon findings.

Project Manager

Confidential, Houston, TX

Responsibilities:

• Resolve long standing authentication issues with Siebel Object Managers as related to SSO and Microsoft Active Directory and LDAP.
• Present the proposed system install architecture, design and prototype environments using the Siebel Cloning software.
• Helped Siebel Administrators to clone development environments to ease project bottlenecks and move projects along with high momentum.
• Work with my development team to assign user stories and assist developers with understanding of the Siebel business and functional requirements for their sprints.

Senior Siebel Consultant CTI

Confidential, Albuquerque, NM

• On a very short “RED” account contract to do a performance review and to help the team to strategize a resolution to Siebel Performance issues.
• Helped the team to understand Siebel SARM and how it can be used to narrow down these types of issues.

Principal Consultant

Confidential, Spring, Texas

Responsibilities:

• Coded in Objective-C the application using Core Data, Core Graphics and Core Audio/ Visual
• Implemented iAd features in the low end version
• Assure that personalized health information is securely stored in cloud data sources.
• This project helped Confidential to break into the identity and access management space.
• Designed, Coded and Developed a Bluetooth Low Energy application to authentication and access control.
• Coded in Objective-C the application using Core Data, Core Graphics and Core Audio/ Visual and Core Bluetooth features of iOS.

Senior Associate, Systems Dev.

Confidential, Irvine, CA

Responsibilities:

• Resolve the highest business risk issue with their nightly batch load process.
• Analyze results of IBM Rational Static and Dynamic security scanning and explained to the senior IT Director how to mitigate the issues.
• Assure code and systems were secure from CSS and Injection attacks.
• Work with North American senior IT director to resolve human resource issues in teams related to security findings.
• Virtual Security Team Officer responsible for Confidential Captial America ( Confidential piece) security.

Senior Consultant

Confidential, Edison, NJ

Responsibilities:

• Agilent was re­working their approach to service world-wide and trying to standardize their service and CTI approach by deploying their American business processes to their other world-wide divisions.
• I examined the current service business processes that were achieving better customer satisfaction in the United States and applied these approaches to each of the world-wide divisions of Agilent. We started by creating creating better processes in the Siebel CTI configurations and tested the deployments to China and Asia Pacific regions.
• Review design of Siebel inbound and outbound POC for automated processing in Siebel of email based upon keywords. Approve final design from Confidential side.
• Responsible for working with Agilent PMO group to create project schedule and dependencies for Voice and email project to ensure overall success.

Principal Strategy Consultant

Confidential

Responsibilities:

• Create strategy, business plan and designed, coded and developed a eCommerce site to sell jewelry.

Senior Consultant

Confidential

Responsibilities:

• Consulted the team in the strategic use of Struts I and Struts II capabilities and helped the team to work out their user Security Access Control strategy.

Principal Consultant

Confidential

Responsibilities:

• Designed, Coded and Developed a eCommerce site to sell jewelry. • Coded in PHP, Gimp and HTML features of the www. Confidential .com website.

Principal Consultant

Confidential, Village, NV

Responsibilities:

• Design and Implement proof of Confidential projects in the Legal, Oil and Gas, Hospitality, Limo and Taxi Services CRM ON Demand verticals.
• Present the verticals to potential customers at Oracle Open World 2010.
• Serve as primary technical sales consultant and present products and services at Oracle Open World, 2010.
• Define hardware server specification and Siebel server configuration.
• The Confidential EIM Manager provides an automatic checking mechanism to determine when the EIM jobs have completed and notifies the administrator and any group via email of the success or failure EIM jobs based upon customer specific criteria.
• I completed this project, started by the president of the company and made it into a deliverable product by interfacing it to various databases through the Siebel Java business services and by connecting it to various JDBC drivers. The solution provides the missing piece that Siebel left out of the EIM product and allows the particular customer to decide what the criteria and priority of alerts are from different EIM jobs.
• Provide services to Oracle Customers in Asia Pacific region.
• Participate in the HuaWei Lead to Cash Project. (Please see below for further details.)

Senior ACS Consultant, Siebel

Confidential

Responsibilities:

• SME for Siebel modules, functional use and best practices for implementation
• SSO and Security adapter selection among OAM and Siteminder o Documentum Interface
• Architected hardware server specifications and Siebel server configurations
• Design & develop solutions using the following technologies
• Siebel Tools configuration & scripting o Assignment Manager, Work flow o EAI (Web services, business services, HTTP)

Principal Consultant, CEO

Confidential, Houston, Texas

• Incorporated with Ronald Williams, created business plan, business strategy and created and deployed advanced website for private placement using Ruby on Rails and Flexbuilder. The corporate website is at Confidential and the private placement site can be found at pomodo. Confidential .
• This project will help provide a password less hardware device to identify a user beyond a doubt (BAD) application in the access control space. We were trying to solve the identity problem that we faced with knowing who an investor really was. We later realized the application of this to drug research and Internet of Things (IoT) space:
• Designed a Java and C based application to identify a user beyond a doubt to websites.

Senior Engineer, CRM/Siebel Lead

Confidential, Washington DC

Responsibilities:

• Delivered many projects ahead of schedule by using creative teamwork and unique solutions to very difficult Siebel CTI issues.
• Technically lead a small team of both on-shore and off-shore Siebel developers responsible for Siebel and CTI implementation.
• Provide base Siebel performance indicators to use during system performance testing.
• Work with security group to ensure all PCI, Sarbanes Oxley and fraud detection best practices were met.
• Mentor and assist junior developers in the development of Siebel configuration skills and in the process of Siebel Root Cause Analysis.
• Use excellent technical and communications abilities to remove internal and external (third party) road blocks with Verizon, Qwest, and Avaya and Genesys Labs.
• Train other team members on CTI Architecture, CTI design, CTI development, CTI testing and CTI deployment processes

Siebel Administrator/Architect

Confidential, Jacksonville, FL

Responsibilities:

• Right-Size Siebel and configure Siebel components for optimum and 20% improved performance.
• Design and implement Highly Available Siebel eMail Response architecture.
• Resolved a long standing issue with performance issues with MQ Series Adapter queues and queries in the DB2 database.
• Correct Windows Policy issues during security releases and corrected complex issues with AIX operating system.

Assistant Vice President

Confidential, Dallas Texas

Responsibilities:

• Gather and negotiate detailed statements of work, project schedules and detail business requirements for design of Siebel Highly Available (HIAV)Architecture.
• Design and implement HIAV Siebel 7.7 infrastructure on IBM P 690s in HACMP configurations.
• Design Active/Active and Active/Passive HACMP architecture configurations in Siebel 7.7.
• Select appropriate IBM Hardware for needed concurrent user load
• Lead project by providing inputs to each of the cross functional teams to achieve installation pre-requisites and final release of project to customer.
• Configure Web Server and Siebel tier F5 Hardware Load Balancing.
• Assure highly available solution to the client by assisting with failover testing and performance testing and issue analysis and support.

Manager

Confidential, Flower Mound, TX

Responsibilities:

• As Principal Consultant, CTO and CEO, created and executed business plan of company to successfully work with private business concerns and successfully delivered several Siebel projects and 1 Java project to private customers. Some more prominent project highlights are listed below.
• Texas Utilities was implementing Siebel to keep track of customer’s service by service instances and by billing instances. The project scope was to map the data design from the IBM MVS mainframe to Siebel and then load a representative sample of the data. A later follow-up project was created to do the initial loads of the data.
• As the Siebel EIM Team lead, delivered the finalized mapping and initial loads within 1 month instead of the 3 scheduled months allotted for the project. Participated in the later projects to load the data via EIM.
• The Pears locator is used to locate valuable items from either the web or via telephone call to a VoiceXML portal.
• This entire project from product inception to marketing and sales was completed in a record 3 months time. Procedures were initiated to gain government supply contracts, but the project was ended when the Confidential Siebel projects started up.

Architecture Specialist for Expert Services

Confidential, Dallas, Texas

Responsibilities:

• Recommended AIX hardware, operating system sizing and performance data for Blue Cross of California and Blue Cross of Louisiana systems.
• Confidential Administration and troubleshooting for multiple Siebel Customers.
• Systems installation and tuning on DB2/UDB, Oracle and MSSQL server databases.
• Performed architecture design and capacity planning reviews for 30 medium to large Siebel customers including Confidential , Inc. Ensured systems security, high availability and performance.
• Solaris, HPUX, AIX, NT and Windows 2000 systems administration.
• Specified SUN E10K and SUN E15K servers and optimized database architecture for customers having over 30,000 web users (HTML Thin Client) and 3,000 concurrent database users.
• Provided customized “round-robin” Assignment Manager solution to Confidential
• Siebel Certified Consultant, Siebel 7.X.
• Siebel Certified Consultant, Siebel 99.5.
• Supported the recruiting of new Expert Services team members by creating technical exams and interviewing candidates.
• Displayed excellence as a trainer on the subject of global deployments and time zones by presenting the topic “Global Time Zone Support” for the Siebel 7.0 (2001) Delta Training.

Technical Services Manager

Confidential, Houston, Texas

Responsibilities:

• Performance Tuning of Siebel applications running on Oracle and Sybase.
• Presented at Sybase Techwave 99: helped many Sybase System 11 users achieve significant (up to 100% better) and instantaneous improvements in database performance by presenting the topic “Performance in a Snap” (BC802).
• Used the Surveillance DB product suite to remove performance bottlenecks and to perform capacity planning, monitoring, etc.

Sybase, MSSQL 7.0 DBA and UNIX Administrator

Confidential, Houston, Texas

• Confidential was bought by Shell in early 1998. So that an accurate price could be determined for the group of companies, our team was responsible for helping to consolidate the books for many smaller oil companies owned by Confidential and Coral Energy.
• Built the entire Lawson system from the ground up based upon a HP9000 server with a very large Raid 1/0 and Raid 5 disk array. Responsible for implementing all aspects of the Sybase database and Lawson servers, Microsoft SQL Server database servers, Lawson Administration and UNIX administration for HP9000 server.
• Implement all security policies for Lawson and Sybase Applications.

Confidential DBA/ Consultant

Confidential, Houston, Texas

Responsibilities:

• Provide Sybase Database Administration, Sybase Replication Server DBA support and client-server software support for Confidential on a 24-hour by 7-day schedule.
• Solaris, HPUX, AIX, Dynix PTX, and NT systems administration.
• Improved operations of the systems by reducing logged tickets by over 30%
• Improved Sybase backup performance by over 60% by using Sybase Striping on NFS mounted backup directories.

Software Developer

Confidential, Houston, Texas

• Successfully lead the software development and systems integration for five electrical, gas and water Supervisory Control and Data Acquisition (SCADA) systems in a SunOS, Ultrix and DEC VMS environment.
• Wabash Power association was a group of REC (Rural Electric Cooperatives) that formed an organization to buy cheaper power throughout rural Indiana.
• Architected and helped the Valmet R&D group to include the newer Scientific Atlanta SA205 radio transmitter control protocol and X.25 based Satellite protocols for load-shedding both air conditioners and hot water heaters
• Confidential manages a number of very large communications links throughout Saudi Arabia and due to the nature of the desert and extreme conditions, these links require a high amount of monitoring and built in failure mechanisms.
• Because there was a requirement for sequence of events down to the millisecond, I was tasked to synchronize all of the SCADA processes to use time updates from a local clock which was synchronized with the atomic Naval Observatory time clocks in Washington DC and other locations.