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Lead Consultant Resume

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TECHNICAL SKILLS

  • Microsoft Office programs computer parts and hardware and tuning computer systems. electronic devices and operating systems such as Android, iOS, Windows, and Mac.

PROFESSIONAL EXPERIENCE

Confidential

Lead Consultant

Responsibilities:

  • Performed daily maintenance on numerous devices created by Confidential .
  • Troubleshoot software and hardware on devices purchased by consumers
  • Filing reports daily on sales, performance, trends, and feedback
  • Certified as Confidential Expert across many past, present and upcoming Confidential devices
  • Providing consultations and solutions for many different consumer and business needs

Confidential

Database/Report/IT Management

Responsibilities:

  • Routinely create numerous Excel reports about daily activities such as inventory status, parts used, and repair status.
  • Regularly used multiple Excel tools to create VBA user forms and automated data entries.
  • Setup new hardware daily such as printer networks, Mac and PC desktops, and mobile phone softwares.
  • Manage teams of 5 - 15 employee repairing and diagnosing phone issues.

Confidential

Hearing Reporter

Responsibilities:

  • Assist wif equipment setup and maintenance before and during hearings
  • Responsible for troubleshooting audio/video equipment at the NYC DOE Building
  • Provide written and recorded audio transcript of hearing during arbitration session

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