SUMMARY

• Project - focused IT professional with expertise in leading and contributing to projects designed to enhance system functionality and end-user productivity. Acknowledged for capacity to tackle challenging issues, analyze viable alternatives, and provide innovative solutions that reside within clients’ financial and time frameworks.
• Persistence, personal integrity, and channeled energies are major strengths consistently cited by managers and clients alike - universally praising team spirit, independent work habits, and the determination to conquer technical challenges. Resourceful, life-long learner, embracing knowledge for improved problem-solving.

AREAS OF EXPERTISE

• Unix/WebSphere Administration | System Integrations
• System Security Compliance | Process / Efficiency Improvements
• Critical Problem Solving | Relationship Management

TECHNICAL SKILLS

Platforms: Windows 2000/2003/2008 Server/Windows 7/XP/Vista, Red Hat Linux, Suse Linux, AIX Unix, Sun Solaris, HP/UX, Unix iSeries

Databases: DB2, SQL 2000, Oracle 9i/10g

Applications: Docker, Crystal Reports, Redis, Looker, MS Office, Microsoft SharePoint, Microsoft Outlook, Microsoft Project, Lotus Notes, Lotus Domino Server, Lotus Connections, Lotus Quickr, Lotus Web Content Management, WebSphere Portal, WebSphere Application Server, Apache Tomcat, Apache Webserver, JIRA, Rational Clearcase, Samba, FTP

PROFESSIONAL EXPERIENCE

Confidential

Senior Application Support Engineer

Responsibilities:

• Deploy and manage all Confidential Applications and third party software in CentOS hosted environments.
• Ensure timely installation of operating system and application upgrades.
• Maintain all supporting components such as monitoring, alarming and performance analysis systems.
• Perform performance analysis on the Confidential applications.
• Report defects found in Pre-Production and Production to QA and Development teams; work closely with these teams to ensure timely resolution of these issues.
• Perform system administration tasks on all application platforms in the hosted Application Services Platform (ASP).
• Create detailed implementation plans and Method of Procedure documentation to be followed as part of the company’s change control policy.
• Provide afterhours on call support of issues as they arise.

Confidential

WebSphere Administrator

Responsibilities:

• Participate in the design and installation of new environments and/or platforms. Troubleshoot and resolve technical issues related to the platform.
• Create support tickets and work with internal and external resources as needed.
• Support Confidential HTTP Server instances within the platform.
• Monitor resources used by the Portal platform including hardware and operating systems.
• Report on and plan/implement recommended maintenance as required.
• Deploy portlets and other Portal configuration artifacts.
• Configure and maintain Confidential WebSphere Servers in VM environment.
• Create appropriate security resources and assign proper permissions, if necessary.
• Cross train users and departmental administrators as required.
• Apply and promote patches.
• Maintain documentation related to the Portal platform.

Confidential

Unix / Web Systems Administrator

Responsibilities:

• Tests, installs and provides support and maintenance for web related applications and server administration in a Red Hat Linux 6.3 and Windows Server 2003 environment.
• Perform account maintenance on Unix servers
• Maintain web environment and provide support for application managers
• Assist other groups, departments and divisions with web server management
• Test and install web applications from outside vendors.

Confidential

Unix / Web Systems Administrator

Responsibilities:

• Provide support for WebSphere V6.1 and Apache Tomcat running on Red Hat Linux 5.7 in production, testing and development environments.
• Provision and maintain Red Hat Linux servers running Apache, PHP and MySQL (LAMP).
• Develop, document, and maintain policies, procedures and associated training plans for system administration for appropriate use.
• Recommend, schedule, and lead installation of software and hardware improvements, upgrades, patches, reconfigurations, and purchases.
• Ensure user accessibility to IT services and provide support to end users.
• Engineering and administration of RHEL/Apache/WebSphere web application stack in a high availability VMWare ESXi based environment.

Confidential, Merrimack, NH

Systems Administrator

Responsibilities:

• Provided 24 x 7 production level support for WebSphere 6.1 on Windows 2003 Server. Served as Liaison between Operations and its customers. Installed WebSphere and Tomcat upgrades and security patches.
• Provided WebSphere and Tomcat support for development, QA, and Red Hat Linux production environments as well as providing support for third party (vendor) applications. Provided Tier 2 and 3 Support.
• Troubleshot and identified root cause. Provided WebSphere and Tomcat training for co-workers.

Technologies: WebSphere Application Server 6.1, Windows 2003 Server, Red Hat Linux 5, Confidential DB2, Confidential Http Server, Apache Web Server, Tivoli LDAP

Confidential, Boston, MA

Systems Administrator

Responsibilities:

• Worked on Rollouts of new Lotus products such as Lotus Notes, Lotus Sametime, Lotus Web Content Management, Lotus Connections, and Lotus Quickr into the production environment.
• Setup, maintained, and troubleshot WebSphere Portal e-commerce websites using Lotus Web Content Management. Performed database migrations and provided WAS performance tuning and administration.
• Installed, assembled, and deployed J2EE applications using RAD 6 while maintaining the daily operation and tuning of the companies WebSphere Portal infrastructure.
• Rolled out a new Lotus and WebSphere Portal infrastructure using J2EE applications on Windows and Linux platforms. Setup Lotus Quickr and Lotus Sametime infrastructure and integrated them into WebSphere Portal.
• Rolled out Lotus Connections into the company’s main portal. Researched and deployed Lotus Notes 8, Lotus Quickr 8 and Lotus Connections 2 servers to be integrated into the Portal environment.
• Installed and configured WebSphere Commerce, WebSphere MQ, WebSphere Portal, WebSphere Application Server Network Deployment (WAS ND), and integration with IHS ( Confidential HTTP Server)/Apache plug-in
• Loaded, stored/cataloged, data into WebSphere Commerce. Applied fixes and feature packs for Confidential WebSphere ND, Portal, Commerce, MQ, IHS and IHS Plugin.

Technologies: Lotus Notes 8, Lotus Sametime 8, Lotus Web Content Management 6, Lotus Quickr 8, Lotus Connections 2.0, WebSphere Portal Server 6.1, WAS (WebSphere Application Server 6.1), Windows 2003 Server, Confidential DB2, Confidential Http Server, Apache Web Server, Tivoli LDAP

Confidential, Boston, MA

Systems Administrator

Responsibilities:

• Setup WebSphere Application Server (WAS) clusters on AIX Unix platforms and administered the financial applications that are hosted on them. Performed database migrations and provided WAS performance tuning.
• Deployed online account opening applications and contributed to the quality assurance cycle of software development. Managed WebSphere installations, modifications, performance management and configuration.
• Researched and deployed open source applications which were being used for deployment purposes. Maintained patch levels of all OS and applications on AIX systems.
• Installed, assembled and deployed J2EE applications using admin console and configured automated processes

Technologies: WebSphere Application Server, Confidential AIX, Sun Solaris, Windows 2003 Server, Confidential DB2, Confidential Http Server, Apache Web Server, Confidential LDAP

Confidential, Cambridge, MA

System Administrator

Responsibilities:

• Performed cross-platformed system administration work using Lotus Domino, Lotus Notes, Lotus Quickr, Lotus Connections, WebSphere Portal, WebSphere Application Server and various database applications such as DB2 and Oracle as backend databases for web based applications.
• Contributed to high-profile projects - from network and software installations through complex systems integrations. Functioned in a multifaceted role which included engaging with quality engineers and developers to identify and report software problems accurately.
• Participated in several projects and successfully deployed many Lotus Notes/Domino and WebSphere Portal configurations using Lotus Web Content management which were never attempted. Configurations were deployed on different OS’s such as Solaris, Red Hat Linux, SUSE Linux, Confidential Unix (AIX), Win2003 Server
• Built the Confidential Lotus Connections infrastructure that was used in Confidential ’s main portal. Key team contributor in prototyping systems for testing and development via the use of virtual machines using VMWare and Virtual PC.
• Held responsibility for creating Lotus Notes/Domino and WebSphere virtual machines on VMWare ESX Linux platforms. Responsible for Confidential security compliance of all Lotus Notes databases within the organization.
• Identified and corrected server security issues by disabling vulnerable services on all systems. Provided systems/network support in a distributed client/server environment.
• Installed memory, CPUs, hard drives and tape drives. Created standard system security/application policies within the UNIX environment which consisted of third layer applications.
• Built and deployed Linux servers in Confidential ’s Cambridge and Westford data centers consisting of Confidential enterprise class rack servers via kickstart.
• Held responsibility for security compliance of all lab servers which included updating Unix RPM packages and applying all necessary patches. All servers consistently passed Confidential security audits.
• Developed an efficient knowledge base and wrote several technical documents which were used for collaboration purposes with other system administrators. This knowledge base database provided greater system administration efficiency and helped contribute to the project’s success.
• Served as only System Admin in the entire organization to attempt and successfully deploy a RedHat Linux 4 WebSphere Portal 6.1 deployment using Oracle 10g as a backend database using very limited documentation.
• Technologies: Lotus Notes 8, Lotus Domino 8, Lotus Quickr 8, Lotus Connections, Lotus Web Content Management, WebSphere Application Server, WebSphere Portal, Red Hat Linux, SUSE Linux, Windows 2003 Server, VMWare ESX Server, Confidential DB2, Oracle 9i, Confidential Http Server, Apache Web Server, JDBC, JNDI, Confidential LDAP

Technical Support Specialist

Confidential

Responsibilities:

• Provided first level of technical assistance to Lotus/ Confidential employees and first level phone support to internal Lotus/ Confidential employees. Reset voicemail passwords. Provided technical support for the internal phone system.
• Identified network access problems and server connectivity issues. Worked in a Lotus Notes ticketing system to track problem resolution. Assisted with remote network access to Lotus Network using dial-in account software.
• Performed Lotus Notes administration tasks such as creating new Lotus Notes ID’s and terminating old ID’s as instructed by Human Resources and creating mail in databases as requested. Also, assisted users with Lotus Notes database replication and reported any replication issues to Notes Development.
• Assisted and worked closely with other team members in identifying and communicating data integrity issues and the implementation of processes and procedures.

Technologies: Lotus Notes 5, Lotus Domino 5, Windows 95/98, SAP, VPN