SUMMARY

• Result oriented with expertise in directing mission critical projects from client engagement through implementation and support across key business environments with global impact. Over 10 years of managing database teams and providing database support and solutions.
• Collaborative manager and leader of dynamic teams, providing innovative solutions that consistently meet deadlines and budget, while exceeding client expectations for standards and process delivery in database builds, installation, architecture, configuration, monitoring, capacity planning, performance, incident management, change management, and contractual compliance.

TECHNICAL SKILLS

• Database Management
• Oracle
• SQLServer
• Enterprise Infrastructure Solutions
• Data Migration
• Disaster Recovery Solutions
• Strong problem solving abilities
• H igh Availability
• Management Off Shore Resources
• Customer Support Management
• Resource Management
• Client Relations
• Project Management
• Operations
• Change Management
• Problem / Fault Management
• Vendor Relation
• Associate Development
• • Oracle
• SQLServer
• Oracle RAC
• Oracle Dataguard
• Oracle DataPump/Export
• Oracle RMAN
• Oracle GRID / OEM
• SQL
• TSQL
• Shell Scripting
• T.O.A.D
• UNIX
• Windows
• SAP Admin
• Microsoft Office suite/tools
• System integration
• Root Cause Analysis (RCA)
• Standard Operating Procedures
• Service Now
• HP Service Desk
• Remedy

PROFESSIONAL EXPERIENCE

Confidential, Northbrook, IL

Manager of Database Services

Responsibilities:

• Responsible for Confidential ’s Claims, Connect Car, Emerging Businesses, and Life Financial databases. Lead the Database technical direction with complex strategic corporate initiatives with the ability to manage staffing, salary, and careers of professionals.
• Delivering database services supporting the Agile, XP and SCRUM methodologies.
• Responsibilities include partnering with Confidential ’s Claims, Connected Car, Emerging Businesses, and Life Financial business leaders to recognize the current state, challenges and understanding the end to end technical solutions to lead a team of technicians with supporting and designing database solutions.
• Manage a team of 10 Global Application Database Administrators (DBA) providing 24/7 DBA support, including Informatica / Ab Initio ETL downstream feeder dependencies, data modeling and design, operations, Claims Enterprise Reporting, and strategic direction to meet business requirements for over 800, 4GB - 37TB Oracle, SQLServer, DB2 and IMS databases.
• Proven experience in decision making, project management, forecasting, setting direction, establishing policies and procedures, process improvement, financial planning, vendor relations, resource staffing and management.
• Implemented a shared staffing resource model resulting in 20% reduction in spend.
• Built a DBA technical training model to support SQL code reviews and tuning initiatives that led to a 10% savings in resource staffing management.
• Initiated a gap analysis initiative relating to database availability and implemented a strategic plan to address those gaps and improve availability.
• Active member of Confidential ’s Database Technical Architect team that is responsible for setting the Strategic direction for Database initiatives.
• Collaborated with the Service Desk team and implemented a Change and Service Request DBA template that provided a standard process to gain efficiencies.
• Actively working on strategic direction and leading projects encompassing database upgrades using Oracle GoldenGate, High Availability solutions using SQLServer Always On Availability Groups, improving backup efficiencies and consolidation using backup appliance technologies, IBM’s Database Recovery Facility (DRF) and data protection at rest using SQLServer Transparent Data Encryption (TDE).
• Established a database Roadmap and strategic vision.
• Budget management Base and Incremental spend.
• Forecasted various project work with one in particular that projected eight months to an Oracle 12C and Linux deployment with an estimate of 790K spend that included responsibility for departmental budgeting and final approval from the CIO.

Confidential

Solution Architect / Expert Database

Responsibilities:

• Member of team to negotiate a multi-year new add-on business, developed the DBA solution which included fully managed server, storage, and migrating over 7,000 databases into Acxiom’s datacenter, using SAN and host based replication tools.
• Provided a Cloud base data backup and recovery service. Internet-based and fully managed. Included Web-based centralized management, encryption, with a requirement to maintain multiple secured copies.
• Provided software as a service (SaaS) solution to manage CA Autosys application.
• Developed a solution for managed services in support of the servers, storage, and backup. Leveraged virtual technologies and backup appliance including de-duplication to reduce costs.

Database Senior Manager / Technical Consultant of Database Services

Confidential

Responsibilities:

• Responsible for all of Confidential 24x7x365 global database support, design, operations and strategic direction to meet business requirements.
• Managed 11 consultants, and 29 associates with providing database services that delivered high operational service levels, client satisfaction, and ensuring that data management applications and processes are aligned with business objective.
• Exceeded expectations and planned outcomes for database migration project including managing a budget of over a $1 million dollar.
• Accountable for successful migration of over 1,500 databases from Confidential ’s East coast data center to Acxiom’s datacenter.
• Provided overall leadership and tower ownership including managing and integrating 5 global DBA teams from across the United States, UK, Poland and India, consisting of Oracle, SQL Server, Sybase, UDB and MYSQL into Acxiom’s database operations and business culture.
• Delivered a database solution using Oracle GoldenGate that combined upgrading and migrating to newer technology that reduced total costs by 10% and decreased the outage window from days to hours and provided an improved method for back-out contingency.
• Resolved database availability challenges by providing strategic direction that included a 100 day plan to standardize, harden and drive efficiencies for client database environments. Resulted in increased up-times, improved recovery times, and earlier error detection.
• Collaborated with teams that specialized in specific expertise that lead to better cross functional team collaboration and standardization of processes and procedures (Standard Operating Procedure). This initiative created an operational model that increased productivity and improved team satisfaction by decreasing off-hour support of over 50% by automating the process of database health checks. Also, provided early problem management detection to ensure processes are in place to prevent reoccurrence.
• Provided a cost base analysis of DBA services used to compare Acxiom to the market sector. Initiative was also used to establish DBA Full Time Equivalent (FTE) to database ratio that resulted in competitive cost per database metric, providing sales support teams more flexibility when competing and responding to Request for Proposals (RFP).
• Provided innovation with developing the DBA Statement of Work (SOW) that enabled flexibility and provided the sales team with additional options during Request for Proposal (RFP) process which increased efficiencies and reduced the time with final response to the RFP.
• Chairperson and leader of Acxiom’s DBA security and compliance committee. Lead efforts across multiple DBA teams with updating or establishing DBA Corporate Security standards. Results were communicated company wide as the foundational guidance to database security compliance.
• Established the initial offering for database as a service (DBaaS) that encompasses DBA system management and architect services within the traditional managed services and Cloud customer.

Database Manager / Team Leader

Confidential

Responsibilities:

• Demonstrated vision and leadership in managing and responsible for 3 DBA teams providing 24x7x365 support.
• Managed Oracle database team comprised of 9 Associates supporting 12 customers.
• Responsible for fully managed database support and design of over 800 Oracle databases running SOX and regulatory compliant applications.
• Managed SQLServer/Sybase database teams of 4 Associates providing fully managed database support for 6 customers and over 1200 databases.
• Managed a team of 8 system engineers/technicians in all aspects of server management and datacenter operations including providing 24x7x365 support for Baxter Westlake Bio Science division producing 5 Billion in revenue.
• Accountable for team supporting over 200 servers running critical SOX compliant and regulated applications made up of Linux, UNIX, and Windows operating systems, 3 tape silo’s, and 50 off- site servers. Provided oversight for SOX compliance and regulation, budgeting, negotiations and vendor contract management.
• Leveraged innovative problem solving skills and customer focus through negotiations in hardware and software contracts; reduced client maintenance cost by 15% for their tape Silo’s by merging multiple site contracts and establishing win/win vendor relations.
• Created standards that provided consistency across database teams with pre-installation, creations, configurations, monitoring and backups that improved efficiencies(implement database backup, health check, and monitoring reduced from hours to minutes), and cross team support strategies regardless of which team or customer the DBA is assigned to.
• Received Acxiom’s Confidential in recognition for leading the successful collaboration of multiple teams in consolidating 8 individual database environments into one RAC environment, resulting in reduced footprint, licensing costs, and hardware costs while improving back up, monitoring and recovery processes
• Established career and training planning process that allowed associates to be empowered, do their best, and deliver their accountabilities.
• Led the Oracle DBA team in a successful migration of Clean Harbors SAP environment into the Acxiom datacenter. Project involved extensive coordination with consulting services and numerous internal and external stakeholders.
• Responsible and managed the successful collaboration of multiple teams in the six month long migration of over 800 RR Donnelley databases running on multiple OS platforms into Acxiom’s datacenter. Provided DBA lead for Request for Proposal (RFP), resources, scheduling, establishing timelines, and equipment verification, along with providing the technical expertise and methodology to migrate the Oracle databases.
• Maximized outcomes for client project including complex high availability systems of RAC using Oracle’s Cluster File Systems and ASM, VERITAS Cluster Services, replication, and stand-by databases while streamlining inventory control to increase projected revenue by 1M for the first year.
• Provided vision and direction with Disaster Recovery solutions that took recovery times from greater than 24 hours down to 3 hours with one client and another from hours to minutes leveraging Oracle Real Application Clustering (RAC) and stand-by systems.
• Key contributor to the installation and configuration of the City of Chicago’s database and Web hosting environment, implemented high availability solution.