Database/IT Specialist Resume Pittsfield, NH - Hire IT People

SUMMARY:

Systems Specialist and Data Analyst experience assuring functional and adequate processes are met within business settings
Ability to review technical issues and provide solutions accurately and efficiently
Strong problem - solving and analytical skills

SKILL:

EXPERIENCE:

Confidential, Pittsfield, NH

Database/IT Specialist

Responsibilities:

Develop various reports ( ex. Sales, Inventory, Customer, Commission, Invoice) using MS Access, Crystal Report, and Excel to help with Marketing and Sales Decision Making
Developed customized front end databases and automated reports using MS Access and VBA script to increase productivity and shorten process time for end users(ex. front end database for the logistics department to view and track product shipment information with multiple search capabilities)
Responsible for the company's direct mail marketing. In charge of research, producing lead list, and lead tracking.
Provides customer service
Provide technical support to end users

Confidential, Billerica, MA

Data Analyst - IT Operations Asset Management

Responsibilities:

Document hardware assets and audit existing in support of Internal Audit
Perform analysis and remediate complex data sets in support of asset management maintenance
Analyze and investigate asset information from multiple data resources in effort to recover missing assets
Analyze wireless services billing reports and modify service plans in effort to save cost
Investigate and resolve issues regarding employee rejection in the Raytheon (Remedy) System
Provide weekly data report regarding Remedy Service Request Aging
Provide customer service and trouble shoot wireless device issues

Confidential, Bedford, NH

Systems Specialist Intern

Responsibilities:

Developed a detailed floor map including information such as user and system information using Microsoft Visio
Organized files and documents by creating a user friendly database using Microsoft Access to store data for easy searching and viewing.
Created a procedure document for non-IT employees for basic computer use
Created computer and server procedure document for the IT department

Confidential, Nashua, NH

Help Desk Service Support

Responsibilities:

Resolve issues for students and faculty for computers, networks, projectors, and printer troubles
Troubleshoot printer, network, and computer bugs
Provide helpful answers to many questions including non-technical questions
Created a fully functional network/LAN system, with documentations and procedures for a fictitious company
Proposed a managed project regarding a fictitious event using Microsoft Project
Created a network setup proposal
Advised a local circuit board assembly company on marketing strategies, and provided five marketing plans