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Database/it Specialist Resume

Pittsfield, NH

SUMMARY:

  • Systems Specialist and Data Analyst experience assuring functional and adequate processes are met within business settings
  • Ability to review technical issues and provide solutions accurately and efficiently
  • Strong problem - solving and analytical skills

SKILL:

  • Systems Analysis and Design
  • Microsoft Project
  • Basic HTML & CSS
  • Technical Writing
  • Project Management
  • Database (MS Access )
  • Access VBA programming & Macros
  • Business Management
  • Basic Network Administration
  • UNIX
  • Intermediate Microsoft Office (Word, Excel, Access, Visio, & Project)
  • Crystal Report
  • SAP
  • SAGE Accpac
  • Remedy System
  • SQL
  • MS Excel Pivot Table

EXPERIENCE:

Confidential, Pittsfield, NH

Database/IT Specialist

Responsibilities:

  • Develop various reports ( ex. Sales, Inventory, Customer, Commission, Invoice) using MS Access, Crystal Report, and Excel to help with Marketing and Sales Decision Making
  • Developed customized front end databases and automated reports using MS Access and VBA script to increase productivity and shorten process time for end users(ex. front end database for the logistics department to view and track product shipment information with multiple search capabilities)
  • Responsible for the company's direct mail marketing. In charge of research, producing lead list, and lead tracking.
  • Provides customer service
  • Provide technical support to end users

Confidential, Billerica, MA

Data Analyst - IT Operations Asset Management

Responsibilities:

  • Document hardware assets and audit existing in support of Internal Audit
  • Perform analysis and remediate complex data sets in support of asset management maintenance
  • Analyze and investigate asset information from multiple data resources in effort to recover missing assets
  • Analyze wireless services billing reports and modify service plans in effort to save cost
  • Investigate and resolve issues regarding employee rejection in the Raytheon (Remedy) System
  • Provide weekly data report regarding Remedy Service Request Aging
  • Provide customer service and trouble shoot wireless device issues

Confidential, Bedford, NH

Systems Specialist Intern

Responsibilities:

  • Developed a detailed floor map including information such as user and system information using Microsoft Visio
  • Organized files and documents by creating a user friendly database using Microsoft Access to store data for easy searching and viewing.
  • Created a procedure document for non-IT employees for basic computer use
  • Created computer and server procedure document for the IT department

Confidential, Nashua, NH

Help Desk Service Support

Responsibilities:

  • Resolve issues for students and faculty for computers, networks, projectors, and printer troubles
  • Troubleshoot printer, network, and computer bugs
  • Provide helpful answers to many questions including non-technical questions
  • Created a fully functional network/LAN system, with documentations and procedures for a fictitious company
  • Proposed a managed project regarding a fictitious event using Microsoft Project
  • Created a network setup proposal
  • Advised a local circuit board assembly company on marketing strategies, and provided five marketing plans

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