SUMMARY

• Mr. Confidential has 17 years experience as a Helpdesk Technician, 15 years as a Network Administrator and 9 years as a Jr. Oracle database administrator/Web Administration.
• Mr. Confidential is successful in troubleshooting software and hardware problems.
• Mr. Confidential has worked in teh information systems consulting industry - assisting users with wide variety of software applications.
• Mr. Confidential is a self-starter who is detail-oriented and works independently of supervision with strong customer service orientation, and team contributor and player with excellent communication skills.

TECHNICAL SKILLS

• Sun Enterprise 3500,
• Sun Ultra 5 Workstations,
• IBM PC and compatibles,
• Microsoft Windows 2003,
• 2008 Novell Netware 3.12, 4.11,5, and 6 Windows 7, 8 Microsoft Exchange Server Administration 5 - 2000,
• Lotus Domino Administration,
• Novell GroupWise Administration 5.5,
• Oracle 11g,
• Sun Solaris 7 and 8,
• Lawson software 7.2.3,
• 7.3.3, 8.0, Lawson Software 10,
• Hyperion Planning 3.5 - 3.5.1 Hyperion Report 2.0 - 7.0.1 Essbase 6.5.3 - 6.5.4.2
• Lotus Notes, Microsoft Office,
• Remedy,
• Remote Access Service,
• Norton System Works.

PROFESSIONAL EXPERIENCE

Confidential, Tysons, VA

Responsibilities:

• I development and implemented teh Remedy Helpdesk System.
• I worked as a technical expert with customers, application analysts, developers, and other team members to support and develop technical solutions to complex business problems.
• Reviewed and analyze Oracle 10G R2 for development of teh New Acquire Confidential Archival system.
• Perform teh system conception, and design teh system and sub-system of Oracle Discoverer for teh end users of Acquire. Create, update and maintain databases.
• Created and maintain scripts using SQL and PL/SQL. Scheduled and perform data loads and error checking to populate databases at regular intervals.
• Perform detailed data analysis and troubleshooting as needed.
• Implemented and maintain processes dat check teh integrity and usability of teh data in teh databases on a periodic basis. Monitored performance of teh databases and ensure performance tuning is done on a regular basis.
• Ensure availability of databases and archival of mission critical data. Schedule and perform hot and cold backups of teh databases for system recovery needs. Perform restores as needed.
• Participate in teh full lifecycle process for databases from inception, through implementation to production maintenance.
• Determine architecture and system requirements. Develop logical and physical data models and entity relationship diagrams. Identify schedule of tasks to implement design, and transition project to production maintenance.
• Work closely with staff to plan, coordinate, and implement system changes.
• Performance changes to all of teh test/development web servers for Confidential .
• Update teh web servers with all configurations per teh customs and Compusearch.
• Maintain teh Product and test servers for SubVersion and administration of teh application.

Confidential, Arlington, VA

Responsibilities:

• Preform teh Confidential 6.5 upgrade from Development System to teh Production database.
• I implemented teh 6.5enviormnet to a Standby and Disaster Recovery System.
• I development and implemented teh Remedy Helpdesk System.
• I work as a technical expert with customers, application analysts, developers, and other team members to support and develop technical solutions to complex business problems.
• Reviewed and analyze Oracle 10G R2 for development of teh New Acquire Confidential Archival system. Perform teh system conception, and design teh system and sub-system of Oracle Discoverer for teh end users of Acquire. Create, update and maintain databases.
• Create and maintain scripts using SQL and PL/SQL. Schedule and perform data loads and error checking to populate databases at regular intervals.
• Perform detailed data analysis and troubleshooting as needed.
• Implement and maintain processes dat check teh integrity and usability of teh data in teh databases on a periodic basis. Monitor performance of teh databases and ensure performance tuning is done on a regular basis.
• Ensure availability of databases and archival of mission critical data. Schedule and perform hot and cold backups of teh databases for system recovery needs.
• Perform restores as needed. Participate in teh full lifecycle process for databases from inception, through implementation to production maintenance.
• Determine architecture and system requirements.
• Develop logical and physical data models and entity relationship diagrams. Identify schedule of tasks to implement design, and transition project to production maintenance.
• Work closely with staff to plan, coordinate, and implement system changes.
• Performance changes to all of teh test/development web servers for Confidential .
• Update teh web servers with all configurations per teh customs and Compusearch.
• Maintain teh Product and test servers for SubVersion and administration of teh application.

Confidential, Leesburg, VA

Responsibilities:

• Reviewed and analyze Oracle 10G R2 for development of teh New Acquire Confidential Archival system. Perform teh system conception, and design teh system and sub-system of Oracle Discoverer for teh end users of Acquire.
• I have Install and upgrade new environments, product lines and applications.
• Create, update and maintain databases.
• Create and maintain scripts using SQL and PL/SQL. Schedule and perform data loads and error checking to populate databases at regular intervals.
• Perform detailed data analysis and troubleshooting as needed.
• Implement and maintain processes dat check teh integrity and usability of teh data in teh databases on a periodic basis.
• Monitor performance of teh databases and ensure performance tuning is done on a regular basis.
• Ensure availability of databases and archival of mission critical data. Schedule and perform hot and cold backups of teh databases for system recovery needs. Perform restores as needed.
• Participate in teh full lifecycle process for databases from inception, through implementation to production maintenance.
• Determine architecture and system requirements.
• Develop logical and physical data models and entity relationship diagrams. Identify schedule of tasks to implement design, and transition project to production maintenance.
• Work closely with staff to plan, coordinate, and implement system changes

Confidential, Bethesda, MD

Responsibilities:

• I have defined printers to Lawson as well as monitored and maintained operating system logs, files systems and directories and coordinated maintenance with Windows and UNIX administration.
• I have performed and assisted in Lawson product line backups/restores.
• I have maintained Lawson log files, print files, work files, and job queues.
• I have ensured dat Lawson team members were involved in and aware of activities so dat they have teh noledge to be effective substitutes when needed.
• I helped create and enforce DC Water standards and policies for Lawson product lines.
• I developed and maintained interfaces to and from financial system. I have teh ability to read and troubleshoot COBOL code for patching and for reporting information out of Lawson.
• I setup teh ability to write and modify data extractions data from Lawson using MS Excel program for users.
• I have performed Cyclic and Regulatory updates for Lawson and teh OS.
• I provided technical support to teh end users working in teh Lawson Financial applications.
• I worked on teh upgrade of Crystal Enterprise 8 to Enterprise 10. Preformed analyses of Lawson excel add-ins, Crystal Reports and Hyperion designs and test requirements.
• Worked and installed Crystal Enterprise “ Confidential ” updates to teh Crystal Enterprise server and to teh user’s desktops.
• I performed system formulation of Lawson databases, Crystal Reports and Hyperion connections back to teh production and test servers.
• I implemented training classes for Crystal Reports and Concur (Travel application).
• I worked on teh helpdesk to resolve end-users problems with Confidential Power Doc, to network connections to minor software issues.
• I administrated utilities and a built-in console provides all teh tools needed for managing and maintaining applications.
• Full life-cycle application management tools are available to manage teh movement of applications, data and configurations from one environment to teh next, for example from test to QA to production worked with security autantication and authorization in covered for all business applications, including Single Sign on (SSO) in a federated model with Lawson System Foundation using Inform Security Services.
• Role based security authorization protects access to data and reports. Users, Roles, and security rules were configured using teh Configuration Console.
• I assisted with configuration for dynamic real-time application and security configurability dat allows customers to personalize, tailor and adapt business applications.
• All configurations, such as changes to menus, pages, lists, user fields, actions and security rules are stored separately from teh base application— during an upgrade they are verified and applied on top of teh new application— ensuring upgrade paths.
• I assisted with an Inform Process Automation Server (IPA) application dat was delivered to teh Inter- Confidential Bank System from an outside source, to use powerful business process logic within teh applications. For external system integration IPA enables access to a wide range of integration technologies. Worked with teh Infor User Experience platform, to assist users get business insight on demand, and enable actions anytime, anywhere with teh click of a button

Confidential,

Responsibilities:

• I resolved internal users with computer issues providing customer service to approximately 90 users.
• Teh technical environment was primarily Novell 4.1, supporting MS Office Small Business and Professional Editions, GroupWise, and MS Internet Explorer.
• I maintained existing Novell network. Perform routine backups to tapes labeling, and restores.
• I integrated new documentation of network topology for audit review.
• Troubleshoot network problems in an Ethernet backbone.

Confidential, Bethesda, MD

Responsibilities:

• I did teh installation/upgrade/patching of Oracle 8i instances. I monitoring and optimizing teh performance of teh database (SQL and system).
• I assisted in teh planning, testing and monitoring backup and recovery.
• I was maintaining archived data on appropriate storage devices.
• I was contacting Oracle Support for technical support. Scripting (SQL, UNIX) common database tasks and queries for evaluation and usage. Assist Sr. DBA in planning usage of Oracle features through research.
• I did daily use of teh Oracle command line tools (SQL*Plus, Server Manager) and UNIX command line.
• I managing storage, ensuring dat space usage of table spaces and extents don't cause errors. their I was given teh opportunity to attend training on Lawson Financial program in their Tyson VA office.
• I was training in UNIX, oracle and teh Lawson application.
• My background with Lawson was setting up user to Telnet into teh application, and via web access.
• I was patching teh Lawson code from Lawson web site, upgrading from 7.2.3 to 7.2.4 and planning for teh next upgrade to from 7.2.4 to Lawson 8. I worked with end-users to input data correctly into Lawson via a Telnet session.
• I have performed and assisted in Lawson product line backups/restores have and maintained Lawson log files, print files, work files, and job queues have ensured dat Lawson team members were involved in and aware of activities so dat they have teh noledge to be effective substitutes when .
• I helped create and enforce DC Water standards and policies for Lawson product lines.
• I developed and maintained interfaces to and from financial system. I have teh ability to read and troubleshoot COBOL code for patching and for reporting information out of Lawson. I setup teh ability to write and modify data extractions data from Lawson using MS Excel program for users.
• I have performed Cyclic and Regulatory updates for Lawson and teh OS.