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Sr. Functional Consultant Resume

SUMMARY

  • 15 years of IT experience in designing, implementing, & supporting Enterprise Applications
  • Strong functional consulting experience in Oracle Supply Chain, Oracle Financials, Oracle CRM & Sales Force
  • Highly skilled in User Stories/Requirement Gathering, Gap - Fit Analysis, Solution Design, Module Configuration, Functional Design (MD 50s), Conducting Project CRPs & UATs, Creating Test Plan & Test Scripts (TE 20s), Training super users
  • Expertise in Order to Cash, Quote to Cash, Procure to Pay, Contract to Invoice, Record to Report, Repair to Invoice, Service Request to Resolution process flows
  • Project Management for executing Enterprise IT implementation projects
  • Strong knowledge & expertise in adopting Agile & Oracle AIM (Waterfall) methodologies
  • Strong experience in Retail Pos/Self-Checkout, Servers, Storage, Software, Notebooks/ Desktops/Keyboards, Printers, Scanners & Transportation domains
  • APICS - Certified in Production and Inventory Management (CPIM)
  • Experienced in collaborating with onsite/offshore team for projects and production support.

TECHNICAL SKILLS

  • Order Management, Configurator, Shipping, Inventory, Purchasing, Procurement Contract, Sourcing, Fusion Pricing, Product Information Management, BOM, WIP, Advanced Pricing & Big Commerce
  • Accounts Receivables, Cash Mgmt, Accounts Payables, Payments, Avalara Tax, Oracle Tax, iExpense, General Ledger, Oracle Sub Ledger Accounting (SLA)
  • Quoting, Service Contracts, Subscription Cloud Billing, Service Contract Billing, Spares, Field Service, Depot Repair & Service Now
  • Leads, Opportunities & Quotes
  • MS Office, MS Visio, Java, Java Script, Html, SQL, TOAD
  • OTBI, FBDI, ADFDI, RBAC, Functional Setup Manager, Reference Data Sets

PROFESSIONAL EXPERIENCE

Sr. Functional Consultant

Confidential

Responsibilities:

  • Established secured cloud-based configuration ordering & billing for scanner sales & scanner service contracts using Oracle Order to Cash cloud & Big Commerce
  • Configured order holds, processing constraints, defaulting, rules, business units, inventory organizations, pick release rules for the Order to Cash Implementation
  • Designed pricing segment, pricing strategy and pricing rules using matrix classes
  • Modeled configurator for ordering configuration models and services
  • Orchestrated fulfilment process flow for pick release, pick confirmation and shipping
  • Implemented scanner subscription process using Big Commerce, Oracle Order Management, Service Contract & cyber-source payment for monthly/quarterly billing
  • Designed supply chain orchestration for drop ship, back to back & internal transfers
  • Executed Pro-forma invoice implementation for service contract renewals by defining opportunity, quote, pro-forma invoice and renewal flow using Sales Force, Oracle Service Contracts & Receivables. Increased service contracts renewal revenue by 70%
  • Implemented process for evaluation orders and sales demo orders using Sales force
  • Defined accounting rules & invoice rules for transaction accounting & invoicing
  • Created event sales process using Sales Force, Square payments & Oracle AR
  • Implemented sourcing, procurement contracts, & supplier management for FCPA
  • Designed Procure to Pay process for marketing, sales, and logistics with custom iProcurement approval hierarchies and dollar bands for FCPA & PFU using. Reduced operations time by 70%
  • Streamlined Oracle invoicing & credit memo processes for accurate Avalara tax rates
  • Re-designed EDI order & contract processes using OM, Service Contracts & Adeptia
  • Created/monitored project plan and implemented Oracle iExpense and iExpense audit module for FCPA/PFU expense reporting & employee payments
  • Configured customer refund process using Oracle Receivables, Payables & Payments
  • Functional lead for implementing end to end Avalara Cloud Tax solution
  • Setup Party Level and Customer Level Tax Exemptions for B2B & B2C customers
  • Designed and implemented Oracle EbusinessTax for product exemptions using Oracle Inventory and Ebusiness Tax rules. Reduced tax related IT incidents by 95%
  • Configured Subledger Accounting Rules to populate accurate account code combinations for Costing, Receivables, Payables, Inventory and General Ledger
  • Functional process lead for implementing Assets, Contracts, CSM, Field Service, Depot Repair in Service Now
  • Designed Oracle process for Inventory & WIP transactions for Service Now Integration
  • Collaborated with Finance, Sales, Logistics team to define manual operating procedures to process orders, invoice and payments during a security breach downtime
  • Evaluated BI solutions from multiple vendors. Created tableau BI models & reports
  • Evaluated project management software with multiple vendors to identify best fit solution
  • Resolution management for Finance, Logistics, Planning, Service and Sales teams for all functional support issues using Oracle Financials, Supply Chain and CRM modules
  • Acted as functional owner/reviewer for all application fixes to Finance, Supply chain, Sales & Service

Sr. Business Consultant

Confidential

Responsibilities:

  • Designed and configured process flows for retail point of sale products & kits using Quote to Cash process using Oracle Quoting, Order Management, Accounts Receivables, Shipping & Pricing for US/Canada
  • Defined Order to Cash process for mobile sales orders, repair invoicing & settlement
  • Streamlined sales order scheduling to meet requested delivery/ship dates
  • Configured vendor drop ship process for customer owned & finished goods inventory
  • Simplified picking & backorder tracking for customer owned & finished goods
  • Optimized sub-inventory sourcing in warehouse for products using locator ranking
  • Designed manual pick confirmation process to enable real-time cycle counting
  • Provided custom cycle counting UI to review & apply daily cycle counting adjustments
  • Automatic re-allocation of backordered components based on parts availability
  • Solution design for EDI interface with third party warehouse/repair vendor
  • Implemented physical inventory tracking - Process for Mobile Products & Spares
  • Moved spares inventory for mobile products to Oracle locator-based warehouse
  • R12.1.3 scoping, requirements & gap analysis for Order Management, Receivables, Pricing, Shipping, Inventory, WIP, Contracts, Field Service, Depot Repair
  • Implemented survey process to send, collect & track customer response
  • Provided customer survey portal for Customers to provide service rating, feedback
  • Managed scoping, solution design & execution of moving complete spares inventory for Server/Storage business from UPS warehouse to Confidential warehouse
  • Configured parts sourcing - picking, shipping of parts from Memphis warehouse
  • Re-designed inventory receiving and orders based on purchase/ replenishment recommendations from Baxter Planning tool for Memphis Warehouse
  • Established process to prioritize consumption of refurbished & substitute parts
  • Implemented major component usage tracking in Oracle service contracts for products with Accidental Damage protection (ADP) coverage
  • Designed automatic Backorder Release process for spares based on parts availability
  • Managed requirements, design & delivery of Enterprise CRM reporting using Jasper

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