SUMMARY

• 15 years of IT experience in designing, implementing, & supporting Enterprise Applications
• Strong functional consulting experience in Oracle Supply Chain, Oracle Financials, Oracle CRM & Sales Force
• Highly skilled in User Stories/Requirement Gathering, Gap - Fit Analysis, Solution Design, Module Configuration, Functional Design (MD 50s), Conducting Project CRPs & UATs, Creating Test Plan & Test Scripts (TE 20s), Training super users
• Expertise in Order to Cash, Quote to Cash, Procure to Pay, Contract to Invoice, Record to Report, Repair to Invoice, Service Request to Resolution process flows
• Project Management for executing Enterprise IT implementation projects
• Strong knowledge & expertise in adopting Agile & Oracle AIM (Waterfall) methodologies
• Strong experience in Retail Pos/Self-Checkout, Servers, Storage, Software, Notebooks/ Desktops/Keyboards, Printers, Scanners & Transportation domains
• APICS - Certified in Production and Inventory Management (CPIM)
• Experienced in collaborating with onsite/offshore team for projects and production support.

TECHNICAL SKILLS

• Order Management, Configurator, Shipping, Inventory, Purchasing, Procurement Contract, Sourcing, Fusion Pricing, Product Information Management, BOM, WIP, Advanced Pricing & Big Commerce
• Accounts Receivables, Cash Mgmt, Accounts Payables, Payments, Avalara Tax, Oracle Tax, iExpense, General Ledger, Oracle Sub Ledger Accounting (SLA)
• Quoting, Service Contracts, Subscription Cloud Billing, Service Contract Billing, Spares, Field Service, Depot Repair & Service Now
• Leads, Opportunities & Quotes
• MS Office, MS Visio, Java, Java Script, Html, SQL, TOAD
• OTBI, FBDI, ADFDI, RBAC, Functional Setup Manager, Reference Data Sets

PROFESSIONAL EXPERIENCE

Sr. Functional Consultant

Confidential

Responsibilities:

• Established secured cloud-based configuration ordering & billing for scanner sales & scanner service contracts using Oracle Order to Cash cloud & Big Commerce
• Configured order holds, processing constraints, defaulting, rules, business units, inventory organizations, pick release rules for the Order to Cash Implementation
• Designed pricing segment, pricing strategy and pricing rules using matrix classes
• Modeled configurator for ordering configuration models and services
• Orchestrated fulfilment process flow for pick release, pick confirmation and shipping
• Implemented scanner subscription process using Big Commerce, Oracle Order Management, Service Contract & cyber-source payment for monthly/quarterly billing
• Designed supply chain orchestration for drop ship, back to back & internal transfers
• Executed Pro-forma invoice implementation for service contract renewals by defining opportunity, quote, pro-forma invoice and renewal flow using Sales Force, Oracle Service Contracts & Receivables. Increased service contracts renewal revenue by 70%
• Implemented process for evaluation orders and sales demo orders using Sales force
• Defined accounting rules & invoice rules for transaction accounting & invoicing
• Created event sales process using Sales Force, Square payments & Oracle AR
• Implemented sourcing, procurement contracts, & supplier management for FCPA
• Designed Procure to Pay process for marketing, sales, and logistics with custom iProcurement approval hierarchies and dollar bands for FCPA & PFU using. Reduced operations time by 70%
• Streamlined Oracle invoicing & credit memo processes for accurate Avalara tax rates
• Re-designed EDI order & contract processes using OM, Service Contracts & Adeptia
• Created/monitored project plan and implemented Oracle iExpense and iExpense audit module for FCPA/PFU expense reporting & employee payments
• Configured customer refund process using Oracle Receivables, Payables & Payments
• Functional lead for implementing end to end Avalara Cloud Tax solution
• Setup Party Level and Customer Level Tax Exemptions for B2B & B2C customers
• Designed and implemented Oracle EbusinessTax for product exemptions using Oracle Inventory and Ebusiness Tax rules. Reduced tax related IT incidents by 95%
• Configured Subledger Accounting Rules to populate accurate account code combinations for Costing, Receivables, Payables, Inventory and General Ledger
• Functional process lead for implementing Assets, Contracts, CSM, Field Service, Depot Repair in Service Now
• Designed Oracle process for Inventory & WIP transactions for Service Now Integration
• Collaborated with Finance, Sales, Logistics team to define manual operating procedures to process orders, invoice and payments during a security breach downtime
• Evaluated BI solutions from multiple vendors. Created tableau BI models & reports
• Evaluated project management software with multiple vendors to identify best fit solution
• Resolution management for Finance, Logistics, Planning, Service and Sales teams for all functional support issues using Oracle Financials, Supply Chain and CRM modules
• Acted as functional owner/reviewer for all application fixes to Finance, Supply chain, Sales & Service

Sr. Business Consultant

Confidential

Responsibilities:

• Designed and configured process flows for retail point of sale products & kits using Quote to Cash process using Oracle Quoting, Order Management, Accounts Receivables, Shipping & Pricing for US/Canada
• Defined Order to Cash process for mobile sales orders, repair invoicing & settlement
• Streamlined sales order scheduling to meet requested delivery/ship dates
• Configured vendor drop ship process for customer owned & finished goods inventory
• Simplified picking & backorder tracking for customer owned & finished goods
• Optimized sub-inventory sourcing in warehouse for products using locator ranking
• Designed manual pick confirmation process to enable real-time cycle counting
• Provided custom cycle counting UI to review & apply daily cycle counting adjustments
• Automatic re-allocation of backordered components based on parts availability
• Solution design for EDI interface with third party warehouse/repair vendor
• Implemented physical inventory tracking - Process for Mobile Products & Spares
• Moved spares inventory for mobile products to Oracle locator-based warehouse
• R12.1.3 scoping, requirements & gap analysis for Order Management, Receivables, Pricing, Shipping, Inventory, WIP, Contracts, Field Service, Depot Repair
• Implemented survey process to send, collect & track customer response
• Provided customer survey portal for Customers to provide service rating, feedback
• Managed scoping, solution design & execution of moving complete spares inventory for Server/Storage business from UPS warehouse to Confidential warehouse
• Configured parts sourcing - picking, shipping of parts from Memphis warehouse
• Re-designed inventory receiving and orders based on purchase/ replenishment recommendations from Baxter Planning tool for Memphis Warehouse
• Established process to prioritize consumption of refurbished & substitute parts
• Implemented major component usage tracking in Oracle service contracts for products with Accidental Damage protection (ADP) coverage
• Designed automatic Backorder Release process for spares based on parts availability
• Managed requirements, design & delivery of Enterprise CRM reporting using Jasper