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Oracle Solution Architect (crm Operations/support) Resume

Millington, TN


  • I had started my career in business process functional and for last 20 plus years in US working in Oracle EBS R12, Financials, Manufacturing, CRM Applications functional. technical and project management roles.
  • I have extensively worked almost on the modules end to end processes.
  • I had contributed in Oracle EBS product development and worked for Oracle consulting following best practices of AIM methodology.
  • I have practiced Agile methodology and ITIL processes.
  • I have worked on end to end implementations and direct end user support for multiple clients globally for Oracle ebs implementations, merger, enhancements, production support.Initially worked with the skill set of business analyst, Oracle ebs business process functional, end to end accounting, EBS RICEWF development, pl/sql programing and more recently getting into broader areas of solution architect design, DBA, Fusion middleware, JAVA J2EE OAF, SOA, OBIEE, infrastructure, networking, storage, IA cybersecurity, program management, business development.
  • My versatile skill and knowledge are complementary for working with multiple hats, delivering the best results.
  • Project management plan WBS task scheduling, organization - staffing, processes, project controls, security
  • Full SDLC Implementations, Development, Operations sustainment services, Engineering support services
  • Govt contracts RFP SOW analyzing, estimations, VPC proposal preparation, CDRL preparation
  • Managed cost, schedule, quality and risk to ensure contract requirements are met.
  • Managed and supervised the team of 5 to 10, directed the team of above 10 to 100
  • Contributed project budget management of size $1 M to $20 M per year
  • Customer engagement, delivery management, ITIL/Agile implementation
  • Program/Project Manager (Service operations/Development)
  • Oracle Developer/Architect/DBA/Business Functional
  • Business Development (RFP/Proposals, Contracts/SOW)


Oracle EBS 10.7, 11i, R12.2.6 - R2R, OTC, P2P, MFG

Oracle Financials, Federal Financials (GL, AR/TCA, AP/IBY, SLA, FA, PA, JL, FV)

Supply Chain Planning (INV, OM, QP, PO, iProcurement, ZX, AME, ICX, MFS, WMS, MRP, ASCP)

Oracle Manufacturing (BOM, ENG, MRP, WIP, CST, LCM, EAM)


COTS Oracle EBS R12 Functional/Technical (Federal Financials, Supply Chain, CRM Applications)

Oracle RICE Development tools (Pl/SQL, Forms, Reports, OAF, Workflow, EDI/XML Gateway, Unix)

Oracle Database Administration (Tuning, Upgrade, Patching, Cloning, RMAN, RAC/ASM, Exadata)

Oracle Fusion Middleware Admin and Development (Weblogic, OEM, OBIEE, SOA/OSB, ODI, OAM/ODI)

Java J2EE OAF, Webservices, WSDL, SOAP/RESTfull, JDeveloper, Eclipse, Spring Boot, DevOps

MS Office/PowerPoint/Visio/Projects, HP QC, BMC Remedy, ServiceNow, PVCS, Serena, Agile VersionOne

Cloud technology (AWS, Salesforce, Oracle Fusion)


Confidential, Millington, TN

Oracle Solution Architect (CRM Operations/Support)


  • Providing NPCC Oracle CRM HR Service Requests systems operations/service management support
  • Planning, organizing, resourcing, scheduling, coordinating, directing the employees and vendors
  • Supporting DBA monitoring, RMAN, Cloning, patching, pl/sql, programing, production troubleshoot
  • Design/develop solution architect for new SOA Web Services, OBIEE RPD/Analytics
  • Provided assessment of IAAS, PAAS, SAAS Cloud migration solutions of AWS, Oracle Cloud, Salesforce
  • Provided modernization roadmap and migrating on-premises Oracle ERP to on-cloud Salesforce


Software Solution Architect


  • Provided technical leadership for GCSS-MC PDSS bid proposal and readiness as KP
  • Developed ITIL organization and processes for operations/service support incident management
  • Developed DevOp processes, configuration management, resource JD, contingent hiring interviews/offers
  • Developed business processes, policies, roles and responsibilities, and performance metrics.
  • Designed SDE data center infra, hardware, networking, software, specifications, vendor quote/negotiations
  • Analyzed multiple bids RFP/GFI contributing to proposals/contract preparation of value $2M to $250M

Confidential, Irving TX



  • Registered Govt. Vendor/Sub-contractor
  • Providing C2C and delivery-based IT services

Confidential, Kittery, ME

Oracle Solution Architect


  • Implemented Oracle EBS COTS solution leading EBS technical team
  • Analyzed high level shipyard business processes, functional requirements and solution design
  • Provided design, development, support for OAF, SOA interfaces, WCC and OBIEE reporting solutions

Confidential, Charleston, SC

Oracle Subject Matter Expert


  • Upgraded EBS COTS Suite to R12, Disco to OBIEE, and SOA 12c in the team of 50 in DISA
  • Lead the strategic planning, organizing, scheduling, coordinating, and managing technical teams
  • Contributed daily agile scrum meeting, scrum of scrum meeting, weekly/monthly CDRL customer reporting
  • Directed team of 20 developers, testers and networking engineers for detailed upgrade tasks
  • Developed Oracle R12 upgrade path WBS, AGILE project planning, instance planning, scoping, CM
  • Developed RICE, configuration, pl/sql packages, forms, reports, folders, OBIEE RPD, Analysis, OAF
  • E2E Testing SR, SECREP, Substitution, Split, SABRE I/F, MRP, RIP Disposition, DD-1348, FTE/FTR, SDN
  • DBA installation, cloning, RAC, ASM, Patching, R12 Upgrade, code promotion, vulnerability/STIGs
  • Integration of new technology stack of R12, FMW, Weblogic, OEM, B2B SOA, OBIEE, OIA/OAM
  • Contributed team building, resourcing, performance appraisal, HR communication and customer meetings
  • Contributed preparing Contracts, SOW, CDRL, RFI, Proposal, Response, Extensions
  • Shared PMO responsibilities of task scheduling, cut-over planning, monitoring, reporting, risk mitigation
  • Data center infra environment, code reviews, QC, IA, change control, Code CM, instance planning
  • Lead implementation of ITIL Service Management processes, functions across the Service life cycle

Confidential, Houston, TX

Lead Analyst


  • Business user support, accounting data reconciliations, Interface clean up, month end close
  • Level2 helpdesk production support, business user, development team and DBA coordination support
  • Authenticate Defect testing and code promotion CRB Approval, Promote production configuration

Confidential, Portland, OR

Project Manager


  • Managed end to end delivery of Advanced collections implementation
  • Project planning, BR100 design configuration, build, CRP testing, user training, Go Live
  • Customer Relationship, RFI, proposal/SOW, project planning, design, build, test, deploy, closer, billing

Confidential, Royersford, PA

Solution Architect


  • Project and solution design assessment, GAP Analysis, solution design, testing, delivery management
  • Designed, developed RICE, configuration, pl/sql packages, forms, reports, folders, OAF, AOL
  • Managed RICE design development, conversion, offshore deliveries, QC and product release

Confidential, Allendale, NJ

Delivery Manager


  • Managed Incident Tickets, development team resourcing, work assignment, delivery, performance appraisal
  • Lead Customer Relationship, SOW, SLA management, budgeting, resourcing, performance appraisal
  • Developed, Monitored RICE, configuration, pl/sql API, Interfaces, forms, reports, user support

Confidential, Billerica, MA

Oracle Solution Architect


  • Full SDLC transforming acquisition business processes into Oracle processes, provided WSB
  • Work onsite in US, UK, BE, Confidential large business group user meeting for process analysis design
  • IR/ISO process flow, logistics, B2B integration, global pricing setup, steering committee presentations
  • Lead BR100 design configuration, RICE MD50/70 design, CV40, CRP, UAT, Go Live, Transition

Confidential, Roseland, GA

IT Manager


  • Managed support team for daily production support tickets directing allocations, solutions and controlling status
  • Managed Full SDLC project Revenue Recognition VSOE for HW/SW services bundle per SAB104/SOP97
  • Developed Solution to Deloitte Audit queries on Revenue Recognition and GAAP Accounting issues
  • Provided user production support, accounting data reconciliations, Interface clean up, month end close


IBM Project Manager


  • Small size full SDLC project planning, design, development, testing, deployment and go live
  • Managed Infra, BR100 configuration, user coordination, offshore development team and delivery
  • Lead BR100 design configuration, RICE MD50/70 design development, CV40, CRP, UAT, Go Live

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