SUMMARY

• Enterprise Architecture professional with over Eighteen years of experience in IT Consulting, spanning Digital, Transformation, Telecom Architecture (BSS/OSS), & Enterprise CRM
• Experience in driving Planning, Strategy, Compliance and IT Governance with enterprise customers
• Experience with leadership, design authority, driving direction for Architecture teams within the IT Delivery Org
• Experience in positioning Solution Offerings in executive Customer meetings
• Experience in leading Service Delivery for Customers across a regional Portfolio of multiple Accounts
• Experience in driving Enterprise Architecture for Digital Transformation at leading Telcos for End - to-End stack
• Experience in driving solutions/implementation in a multi-vendor/product/technology /processes environment.
• Experience with Domestic and International customers, in on-premise and global, Waterfall & Agile delivery models
• Experience driving Technical Ownership, Program Management, Development, Testing, Data Migration/Deployment, Triage Mgmt across implementations
• Experience in driving transformation road maps giving evolution of enterprise solution portfolios from as-is state to desired future digital state
• Experience in driving Requirements, Process Definition, Solution Architecture/Design sessions with Customers
• Experience in replacing monolith applications with Microservices, AWS infra
• Experience in developing high performance teams, people development & working with a matrixed teams of FTEs
• Experience with Account Mining and driving complex opportunities from identification to qualification & closure
• Experience in Pre-Sales activities, Cross Architecture solution selling, identifying target Solution approach, Phase Scoping, Scheduling, SoW, effort/cost estimates, matrices, deliverables & milestones.
• Experience in eCommerce flows, Product Modelling, CPQ, Order Entry, Orchestration, Fulfillment, Provisioning, Activation, Billing, Assurance, Payments, Integrations, Ticketing, Infrastructure, etc. across implementations
• Experience in Telco digital transformations with both Oracle stack and non-Oracle stack based products
• Experience with Siebel CRM in verticals like Automotive, Telco, FMCG, Retail Finance, IT, & Healthcare

TECHNICAL SKILLS

• eTOM
• Togaf
• SIEBEL 8.x,
• Open UI
• RODOD/RSDOD
• SOA
• Oracle BRM
• Oracle OSM
• Oracle ASAP
• Oracle ATG
• Oracle SOA suite AIA
• PH4C
• UIM
• Reporting BIP
• Infonova R6
• BMC Remedy
• Jira
• Redito
• IAM
• Svallo
• Blue Marble Microservices
• CI/CD
• AWS
• Vlocity
• Salesforce
• Oracle clouds for CPQ
• Sales

PROFESSIONAL EXPERIENCE

Confidential

Principal Architect / Enterprise Architecture

Responsibilities:

• Enterprise Architecture for strategic customer engagements spanning Digital, Transformation in Telecom
• Technology Owner for delivery of contractual obligations
• Accountable and point of escalation for Architecture, System design and Integration
• Customer Advisory for pragmatic approaches to meet business needs
• Participate as a key member of the IT leadership team and Steering Committee
• Identify/create business case for pursuing key transformation initiatives across IT landscape
• Responsible for interpreting contractual discussions on scope, commercials, and boundaries of delivery obligation
• Drive Definition, Governance and Enforcement of Best Practices of all aspects of enterprise architecture, utilizing industry standards like eTOM, TOGAF, SOA, ITIL, SAFe and Principal Vendor recommendations
• Define, Governance and Enforcement of Best Practices of all aspects of enterprise architecture by project management and solution delivery life cycles
• Advocate principles for business architectures, IT strategies, Design, Development and Deliveries of IT Applications, Platforms and solutions
• Leverage information within the IT landscape & propose business & technology improvement/transformation plans
• Lead mediation/discussions on resolution of conflicts from commercial interpretation of contractual obligations
• Lead Planning with customer for their IT Strategy, Roadmap for Digital (SMAC) Transformation
• Responsible for setting up Program Architecture, Triage & Change Control board between Customer & SI
• Lead advisory on Change Management and IT Transformation
• Drive the analysis and design tasks to develop the enterprise solutions architecture for digitized business processes and end customer experience (Learn, Buy, Get, Use, Pay, Service & Disconnect) in customer workshops
• Lead solution on new products like Infonova R6, Vlocity on SF, for CPQ, EPC, OM to drive omnichanel experience
• Lead solution for breaking down monolith platform with AWS based Microservices and related architectural considerations, set up of CI/CD pipeline on Jenkins, Containerization (Docker) and related monitoring and logging
• Drive Product Models and solution patterns to guide solution decisions for the enterprise
• Drive flows on Customer journeys for Sales & Marketing, Order Entry, Orchestration, Fulfillment, Provisioning, Activation, Inventory, Billing, Rating, Charging, Dunning, Collections, Assurance, Payments, Integrations, Ticketing, Infrastructure, Reporting, RA/FM, etc for Mobility, Broadband, TV products for B2C and B2B.
• Accountable for end to end solutions (including RODOD/RSDOD), estimation, planning and rollouts
• Ensure setup of well-structured documentation & managed knowledge of all individual solution architectures and designs
• Accountable for collateral like E2E Solution Architecture document, Design approach documents, Interface design, Information sequence diagrams, Product Modelling, CPQ, Order Orchestration & Fulfillment, SOA adherence etc.
• Drive infra setup including security, scalability, latency, HA, failover for corresponding deployment
• Accountable for data ownership approach, capability sunset, cutover approach, infrastructure approach, etc.
• Responsible for Quality Gate internal review, GDPR, Compliance and sign off for contractual design documents
• Engage with customer to identify resolutions for limitations arising out of legacy systems, changing market dynamics, oversights in project scope, etc.
• Accountable for driving cognizance of system Scalability, Reliability, Security & Regulation like GDPR in the team
• Conflict resolution, at scope, design, implementation, commerce and schedule levels
• Coaching, mentoring and guiding a diverse team of architects, engineers & develop next-line
• Supporting Services Sales
• Team management, performance management, size handled: upto 85 FTEs + Contractors, Typical Programs: $ 25 Mn