SUMMARY

• 9.1 Years of Oracle E - Business Suite experience in Full Life Cycle Implementation, Roll out, Up gradation, Onsite Offshore Support, Integration, Instance merging, Problem Solving and expertise in Procure to Pay (P2P), Order to Cash (O2C), Record to Report/Acquire to retire (R2R) Cycles.
• Extensive experience with Oracle Cloud Fusion CRM R13 CRM Modules of Service Contracts, Install Base, Depot Repair, Field Service and Service Request.
• An experienced professional who TEMPhas a broad understanding of solutions, industry best practices, multiple business processes or technology designs within a product/technology family, operates independently to provide quality work products to an engagement, performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. (R12 and 11i)
• Knowledge in underlying Oracle Applications database architecture with regard to Financial module schemas/products, standard (API's) application program interfaces, data elements, tables, and views as basis for troubleshooting, data conversion and reporting support as well as experience in teh functional design and design review of Oracle Applications dependent data conversions, interfaces, custom reporting, and custom applications. (R12 and 11i)
• Extensive experience working on Joint Application Design (JAD) Sessions, User Acceptance Testing (UAT) and Conference Room Pilots (CRP)
• Completed several Implementations in a complex Multi Org, multi-language & Multi-Currency environment and setups, period closing, closing of books of all financial modules including P2P R2R and O2C cycles.
• Proven expertise in implementing and roll out of GL, AR, AP, OM, INV and PO along with concepts of Flex fields, Chart of accounts (COA), Multiple reporting currencies (MRC)
• Experience in using Application Implementation Methodology (AIM), understanding As-Is Process, designing To-Be Process, gathering business requirement, performing gap analysis, building RICE (Report, Interface, Conversion, Extension), configuration & setup of modules to CRP testing & production support.
• Experience includes Business requirements gathering, Gap fitment Analysis, Solution design, business mapping, configuration, set-up and testing
• Worked on Oracle Applications R12, 11i Versions (10, 11 and 11i).

PROFESSIONAL EXPERIENCE:

Confidential, Louisville, KY

CRM Functional Analyst

Responsibilities -

• As a CRM, Functional Analyst implemented teh flows for OM, Service Contracts, Install Base, AR, INV and Depot Repair modules
• Worked on all aspects of teh Software Development Life Cycle (SDLC)
• Conducted Joint Application Design (JAD) sessions, User Acceptance Testing (UAT), Conference Room Pilots.
• Worked on Ledger setups (Primary and Secondary for Statutory Reporting), Ledger Sets, Request Sets per business requirement and updated teh functional documents In Oracle GL
• Worked on teh setups of Order Management, Advance Pricing, Inventory and Shipping
• Worked on teh setups of teh IRISO, Back Order Process, Drop Ship process.
• Worked on teh RMA process in OM module
• Worked on teh Contracts Main Billing program in Oracle Service Contracts
• Worked on teh QA Check List process in Oracle Service Contracts
• Worked on teh setup of Warranty and Extended warranty item items in Oracle Service Contracts
• Worked on Usage based billing in Oracle Service Contracts using counters
• Worked on event based billing in Oracle Service Contracts
• Worked on setting up Contract Coverage Templates in Oracle Service Contracts
• Worked in teh configuration of teh Accounting and Invoicing Rules in AR Module.
• Performed Requirement Gathering session with teh users and documented Business Requirement Documents (BRD)
• Worked on teh Functional Mappings for data conversion from 11i to Release 12 for all Distribution and Financials modules.
• Preparing BR100, MD050, TE40, TE50, CRP execution, User training and coordinating with technical teams on Oracle Apps related Custom design validation for integration between Oracle Apps and legacy applications.
• Worked on teh Intercompany Process using teh Internal Requisition Internal Sales Order (IRISO) process as well as Shipping Networks.
• Worked on teh Drop Ship and Back-to-Back order process in AR module.
• Implementation and support of Accounts Receivables and Account Payable Module
• Creation of Users, Responsibilities, Menu, Request Groups, Request Sets, Form Folders, Key / Descriptive Flex Field Segments / Values, Security Rules, Cross Validation Rules, Journal Sources, Categories, Document Sequence Assignment, Multi-org Setup, Profile Options
• Facilitate Segregation of Duties in Oracle Applications. Customize various roles and responsibilities as per teh SOD Document in System Administration.

Environment: Oracle Apps 12.1.3 e-Business suite (OM, Service Contracts, Install Base, AR, INV and Depot Repair modules)

Confidential

CRM/SCM Functional Analyst

Responsibilities -

• Understanding teh existing business processes including OM, Service Contracts, Install Base, AR, INV and Depot Repair modules
• Preparing existing business process documents
• Worked on all aspects of teh Software Development Life Cycle (SDLC) including requirement Gathering, documenting teh requirements, providing functional design, testing, support production cutover, production support.
• Conducted Joint Application Design (JAD) sessions, User Acceptance Testing (UAT), Conference Room Pilots.
• Discussing with business users and preparing BP80 for future To Be Process documents for OM, Service Contracts, Install Base, AR, INV and Depot Repair modules
• Mapping teh business processes with Oracle 11.5.10 standard functionalities and identifying teh gaps.
• Proposing solutions and customization for gaps and getting teh approval from business users.
• Working with Technical team closely and getting done development for customizations for OM, Service Contracts, Install Base, AR, INV and Depot Repair modules
• Working closely with Business users to understand teh criteria’s and filters for converting data from 11.5.10 to Release 12.1.3 OM, Service Contracts, Install Base, AR, INV and Depot Repair modules
• Preparing BR100 and Completing teh Setups and configurations for OM, Service Contracts, Install Base, AR, INV and Depot Repair modules
• Preparing teh test cases for OM, Service Contracts, Install Base, AR, INV and Depot Repair modules
• Conducting CRP1, CRP2 UAT1 and UAT2 and halping teh user for going through all teh test cases.
• Fixing teh issues collecting during CRP1, CRP2 and UAT.
• Working 24 by 7 during cutover and down time
• Providing support to users after implementation is done and fixing all issues related to set ups
• Fixing teh issues for converted data for OM, Service Contracts, Install Base, AR, INV and Depot Repair modules

Environment: Oracle Apps 12.1.3/11.5.10 e-Business suite (OM, Service Contracts, Install Base, AR, INV and Depot Repair modules)

Confidential, Boston, MA

CRM Functional Analyst

Responsibilities -

• Worked on Auto Invoicing, Revenue Recognition in AR
• Set up roles and responsibilities according to SOX compliance.
• I expense Itemization, set up, Work flow& template
• Period closing and period end accruals in p2p cycle
• Accounting and invoicing rules in AR.
• Worked on teh setups of OM, Service Contracts, Install Base, AR, INV and Depot Repair modules
• Worked on teh setups of Contract Coverage types, Coverage Templates, Service Items, Contract Main Billing program in Oracle Service Contracts module
• Roll out of solution to Australia, Singapore and Israel.
• Worked in MRC and consolidation environment
• Responsible for teh following Conversions
• Vendors
• Customers
• PO conversion
• AP Open Invoices
• AR open Invoices
• FA categories
• Fixed assets
• Set ups for AR system Options, AP payable and financial options.
• Mass additions, depreciation and tax books
• Worked on i-expenses and interfacing with Payables.
• Preparation of BR 100 and relevant documentation

Confidential, Chicago, IL

CRM Functional Analyst

Responsibilities:

• Extensively worked on teh setups and configurations of OM, Service Contracts, Install Base, AR, INV and Depot Repair modules
• Documenting teh functional analysis, research findings and test results with teh proposed solutions and recommendations for management approvals as well as future references.
• Conducted several Web Conferences with Oracle GSD team to provide functional overview of teh proposed changes by teh Change Management Control Board.
• Provided functional review & impact analysis on proposed changes with teh existing functionality and prepare MD-50 for teh module extensions.
• Keep monitor teh Remedy Console and Service Requests in order to resolve teh issues in a stipulated time period and report teh same to teh management timely.
• Prepare teh Change Management Control documents with teh functional impact and technical assessments for proposed changes.
• Participating in knowledge sharing sessions depends on teh situation and coordinate with end users in understand & resolution teh production issues.
• Coordinate with City Finance team in teh month end process in identify and standardizing teh key processes.

Environment: OM, Service Contracts, Install Base, AR, INV and Depot Repair modules

Confidential

Oracle Apps Business Analyst

Responsibilities:

• Conducted numerous meetings with Business Users to perform teh on-site requirements analysis and developing functional specifications for teh module including teh integration with other modules.
• Conducted workshop on teh Business Process Flow’s connectivity with other modules like AP, PO, FA, OM.
• Prepare Business Requirement Gathering Questionnaire (RD-20) for Project Costing Module.
• Conducted numerous meetings with Business Team on business over view of teh client and identify teh Work Breakdown Structure (WBS) of teh Capital Projects.
• Prepare BR 100(Application Setups) and completion of application setups in teh instance.
• Writing of Test Scripts (TE-40) for teh Project Costing including teh whole end-to-end cycle scenarios.
• Coordinate teh rest of team members in identify and test interfaces between AP, PO and FA modules. Work through VPN.
• Co-ordinate with various logistics issues. Conducted e-Meetings with business team
• Other environments worked are GL, AP, FA, PO.
• Maintain teh documents with regard to teh concerns and business approvals.
• Conducted CRP and perform proto type functionality of oracle.
• Prepare teh transition documents.

Environment: Windows 95 Oracle 7.x, Developer 2000, PL/SQL

Confidential

SCM Functional Consultant

Responsibilities -

• Study AS-IS Business Process of Camelbak.
• Identification of GAPs & proposal of Solution.
• Preparing of all teh Functional Specification Documents (FSD), Business Requirement Documents (BRD), Data Mapping Documents (DMD) and Functional Testing Documents.
• Carry out Data Mapping.
• Understand Division-specific business processes from teh end users and implement teh same.
• Responsible for training teh end users on teh new processes and facilitated on-teh-job training.
• Performed Item Mapping from legacy system and vendor catalogs into Oracle - to define new items and categories.
• Worked on teh setups and configurations for Advance Pricing (QP), i-Procurement, PO, i-Supplier, INV, AP, AR modules.
• Worked with business users on planning and executing data conversion activities like Item, PO, On-hand, Cost and Categories.
• Designed teh Return process, which starts from customer return, rectifying/repair/disposition and then ship teh good back to customer.
• Resolved teh Conference Room Pilot (CRP), System Integration Testing (SIT) and User Acceptance Testing (UAT) issues in distribution track.
• Business Process analysis includes understanding teh existing business process (AS-IS) and designing teh future process (TO-BE) with teh standard Oracle functionality for manufacturing track
• Documented and analyzed businesses processes and develop detailed user requirements and functional specification documents.
• Provide inputs and part of teh team for new solution.
• Test various business scenarios in teh new system.
• Interact directly with end users, infrastructure teams, and project teams.
• Functional design of teh Conversion / Integration programs.