SUMMARY:

Highly skilled, analytical, and multifaceted Oracle Certified Professional, with comprehensive knowledge and skills in database administration, technical operations, desktop support, troubleshooting, as well as project management.

PROFESSIONAL EXPERIENCE:

Confidential

Operations Database Administrator - Oracle

Responsibilities:

• Plan, configure, manage and troubleshoot Oracle 11g RAC databases on Linux.
• Configure new client Oracle Databases.
• Manage 13 Oracle RAC Production and Non-Production Databases on Linux platform.
• Manage 5 Microsoft SQL Server databases.
• Manage 3 DR/Physical Standby databases and 2 midtier Downtime Viewer databases.
• Apply STIGs within database environments.
• Effectively apply the Change Management process to reduce risks and eliminate unplanned events.
• Developed an application in Oracle Application Express 5 to track system vulnerabilities by criticality to ensure they are addressed in a timely manner.
• Liaise with Oracle Support to resolve/escalate database issues through the My Oracle Support Site.
• Develop and maintain technical documentation of processes.
• Manage/Monitor Oracle database performance at OS level and SQL*PLUS.
• Monitor (proactive and reactive) DB performance in Oracle Enterprise Manager 12c and 13c.
• Troubleshoot performance and Oracle connectivity issues.
• Create tablespaces, tables, indexes and other database objects.
• Manage ASM on Single Instance and RAC databases - create diskgroups, add/remove storage.
• Perform storage migration for better performance and/or to increase capacity.
• Administer database user accounts. Create, modify and deactivate user accounts; assign and monitor user access rights.
• Configure RMAN Incremental Level 1 and Level 0 backups to run on a daily and weekly schedule as required by Confidential Standards.
• Manage Schema Objects.
• Monitor Alert log files.
• Monitor utilization of Tablespaces and Datafiles.
• Manage Undo Tablespaces, Redo Logs, Control files and Archive logs.
• Multiplex control files and redo log files.
• Use DATAPUMP and Export /Import utilities for logical backups.
• Monitor the user sessions and take appropriate action to kill the inactive sessions.
• Create and rebuild indexes as necessary.
• Create AWR and ADDM reports as guides to maintain high database availability and reliability.
• Apply quarterly Oracle Patches.
• Monitor and troubleshoot Golden Gate issues such as bounded recovery and abended extract processes.

Confidential

Oracle Database Administrator

Responsibilities:

• Plan, install, configure, manage and troubleshoot Oracle 11g databases on Linux and Windows OS.
• Install and configure Oracle 12c databases on Windows OS.
• Create databases following OFA compliance rules.
• Create tablespaces, tables, indexes and other database objects.
• Install and manage Oracle Enterprise Manager.
• Install and configure relevant network components to ensure database access as well as database consistency and integrity.
• Troubleshoot and resolve various Oracle connectivity problems.
• Install Oracle database using DBCA.
• Create and manage documentation on the configuration and support of the Oracle databases.
• Perform bulk load into the database using SQL*Loader.
• Perform standard and fine grain database auditing.
• Document database structure, changes, problems, issues for future reference.
• Administer database user accounts. Create, modify and deactivate user accounts; assign and monitor user access rights.
• Manage Schema Objects.
• Monitor Alert log files and trace files.
• Monitor utilization of Tablespaces and Datafiles.
• Manage Undo Tablespaces, Redo Logs, Control files and Archive logs.
• Multiplex control files and redo log files.
• Configure various RMAN parameters as per the requirement.
• Perform physical backups using RMAN utility.
• Configure and implement the use of Oracle Recovery Manager (RMAN) for cold and hot backup to the databases.
• Use DATAPUMP and Export /Import utilities for logical backups.
• Monitor the user sessions and take appropriate action to kill the inactive sessions.
• Create and rebuild indexes as necessary.
• Create AWR and ADDM reports as guides to maintain high database availability and reliability.
• Knowledge of RAC and Data Guard.

Confidential, Columbia, MD

Instructional Designer

Responsibilities:

• Manage project timelines and coordinate with team members to meet project deliverables.
• Troubleshoot and resolve various technical issues.
• Successfully migrate courses from in-house LMS to Blackboard while complying with ADA Standards and maintaining a high level of quality.
• Efficiently manage the migration of hundreds of Teach for America courses from in-house LMS to Blackboard.
• Design and Develop course templates for Blackboard.
• Collaborate and consult with faculty, staff, and associates on the effective use of instructional design strategies, web-based resources, multimedia technologies, and instructional software and systems.
• Assist faculty with the design of rubrics and competency-based assessments.
• Collaborate with subject matter experts to ensure instructional integrity of online courses.
• Develop instructional materials that are functional, informative, and consistent with sound instructional design principles.
• Provide recommendations for the design of online courses.
• Collaborate with Subject Matter Experts to design and develop quality online courses.
• Research and evaluate new emerging technologies.
• Develop ADA compliant media products for use in online courses.
• Track and communicate the status of user issues in JIRA.
• Perform course editing.
• Transcribe recorded lectures.

Confidential, Largo, MD

Instructional designer

Responsibilities:

• Created contracts for content experts involved in course development.
• Performed analysis for current and new courses.
• Designed and implemented outcomes-based assessment tools to be used in online courses.
• Developed project schedules.
• Managed the workflow of the development process by coordinating the input from content experts, editors, graphic artists, programmers, web developers, and other team members.
• Applied instructional design techniques to the development of online course content.
• Implemented new tools, strategies, and appropriate technologies for effective course design.
• Evaluated online course content to ensure accuracy.
• Advised faculty on creating effective assessments for the Carnegie Mellon - OLI project.

Confidential, Washington, DC

Instructional Design Intern

Responsibilities:

• Completed unfinished course using Articulate and made it SCORM compliant.
• Created User Manuals in English, French, and Spanish for the PSI University web site using InDesign, Photoshop and SnagIt.
• Populated the LMS with new courses for PSI University.
• Served as point person for PSI volunteers registered in the eLearning Global Giveback Competition
• Edited videos and post to the internal Knowledge Management Wiki.
• Utilized Flash to edit and create interactive graphics.

Confidential, Tampa, FL

Graduate Student Research Assistant

Responsibilities:

• Researched Virtual Worlds for use in the Education System K-12 which lead to the creation of a number of lesson plans that can be used by teachers.
• Reported on potential Virtual Worlds and the resources available for lesson plans.

Confidential, New York, NY

Temporary Executive Assistant

Responsibilities:

• Assisted with the onboarding of new Ethics employees, answered phones, and scheduled meetings.
• Responded to ethical complaints received by the Ethics department.
• Trained Administrative Assistant to respond to complaints and utilize the Ethics Database.
• Performed User Acceptance Testing on the new Ethics database and made improvements to the training manual.
• Responded to daily inquiries regarding the 2007 Code of Conduct procedural changes and training.

Confidential, Tampa, FL

Technical Support Representative

Responsibilities:

• Account Manager for newspaper clients, successfully resolving an average of 10 technical issues per day.
• Performed software testing and integration of HTML web pages with Confidential software.
• Assessed the employee training manual and improved its user friendliness.
• Tested, documented user security, and implemented a new web advertising order entry system.
• Tested and implemented Business Intelligence system with an emphasis on data definitions and cleansing.
• Updated and the online Obituaries daily.
• Researched banner types used by online news companies and made recommendations to upper management, which resulted in the use of new banners for confidential.